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Vehicle Repair Center of Western Mass

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(300 Reviews)
95
Write a Review

Score Details

5 stars
97%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
95
Net Promoter Score ®

Business Details

About

We're a full-service preventive maintenance and auto repair center serving the Western Mass area. We also specialize in electrical repair, import vehicles and fleet services. We guarantee all our work and we know you'll be happy with the outcome! Now offering 24-HOUR TOWING! We're a full-service preventive maintenance and auto repair center serving the Western Mass area. We also specialize in electrical repair, import vehicles and fleet services. We guarantee all our work and we know you'll be happy with the outcome! Now offering 24-HOUR TOWING!

Categories
Auto Repair, Auto Maintenance, Transmission Repair
Contact
(413) 306-3193
Closed
Business Hours

Business Hours

Mon
7:30 AM - 8:00 PM
Tue
7:30 AM - 5:30 PM
Wed
7:30 AM - 5:30 PM
Thu
7:30 AM - 5:30 PM
Fri
7:30 AM - 5:30 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Eastern Time (Us & Canada)
414 Park Street West Springfield, MA 01089
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Vehicle Repair Center of Western Mass' Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(300 Reviews)
Write a Review
Recent Reviews
MD
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Matthew D.
Agawam, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2023
10
Transmission fluid change
The service at VRC is wonderful. I asked them to change the transmission fluid and check over my car for anything else that needed attention. Bill was very thorough and I was given an estimate for all charges that day. I only did the transmission fluid change because I could change the wiper blades and air filter myself. Oh and my brakes need to be replaced. I will go back to them to get my rear brakes changed soon. Great service at a reasonable price. I’ve gone there for all my vehicle repairs.
LT
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Luis T.
Springfield, MA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/19/2023
0
Like $300
The didn’t get fix for like $300
Brandie from Vehicle Repair Center of Western Mass responded on 06/30/2023 09:52 AM

As we explained to the owner of the vehicle upon pickup, there is a mechanical issue with her vehicle which we discovered upon several diagnostic tests that took our technician well over 5 hours but we only charged you for 1 hour for a total of $222.18 (including taxes & fees). In order to conduct further diagnostics and reach a conclusion, tear down of the engine would have been required, no authorization was given for such work.  Furthermore, we had recommended that the vehicle be returned to the original repair shop to address her issues as they claimed to have repaired the engine (including the cylinder head) and should be under warranty. The owner of the vehicle could not say one way or the other if they had actually taken the head to a machine shop to properly address the head issues. In conclusion, we performed diagnostics per customer request, further action was declined. 

RL
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Rebecca L.
Springfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2023
10
Great service!
I have been bringing my car to them for years for servicing. Always fair pricing and great to work with!
Brandie from Vehicle Repair Center of Western Mass responded on 06/21/2023 06:43 AM

Thank you for the 5 stars & years of loyalty!! It's always a pleasure to see and work with you. Enjoy your summer!

JP
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Janet P.
Agawam, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2023
10
Excellent service
I've been taking my cars to VRC for the last 10 years. I just took my Subaru Forester in for routine maintenance, oil change, etc. As usual, this was a great experience. Quality work, knowledgeable and professional staff. I highly recommend!
Brandie from Vehicle Repair Center of Western Mass responded on 05/23/2023 12:50 PM

Thank you for your years of loyalty Janet! It is always nice to chat with you. Hope you have a wonderful summer!!

PF
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Paulette F.
Springfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2023
10
Oil Change
Quick, excellent on-time work. That's Bill! Front desk customer service is always on point.
Brandie from Vehicle Repair Center of Western Mass responded on 04/07/2023 05:39 AM

Thank you for the 5 stars  Paulette! It is always nice to chat with you - hope you have a Happy Easter!

JN
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Jeff N.
Springfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2023
10
Great and thoughtful service
Really appreciate the extra work and overtime done to expedite finishing the work, and what a great job !
Brandie from Vehicle Repair Center of Western Mass responded on 04/07/2023 05:39 AM

Thank you for the 5 stars Jeff! See you soon - have a Happy Easter!!

JR
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Jill R.
Holyoke, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2023
10
Brakes
Bill owner/mechanic is exceptional! Service is done quick and skillfully.
Brandie from Vehicle Repair Center of Western Mass responded on 04/07/2023 05:38 AM

Thank you for the 5 stars Jill! Hope all is well - Happy Easter!

LB
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Laurie B.
Agawam, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2023
10
Scheduled visit
Scheduled for regular maintenance on my Hyundai Tucson. Excellent service, timely and efficient!
BK
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Brian K.
Agawam, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2022
10
Always a great experience
My demon Jeep reared its head and VRC as usual fixed it up quick. They show you what they are doing and explain it so well so you understand what you are paying for. All the info you need is in these reviews. 97% of reviews are 5 stars and the rest are 4 stars. You would expect a few upset customers but that just doesn't happen here. That data should speak volumes at how hard this crew works to take care of their customer base. Make them your garage. You won't regret it.
Brandie from Vehicle Repair Center of Western Mass responded on 12/02/2022 01:55 PM

Thank you so much for the 5 star review Brian. I'm glad we were once again able to tame the demon!! Hope you and your family have a great holiday season!! See you soon!

MW
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Missy W.
Feeding Hills, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2022
10
Oil change
It’s hard to follow excellent but VRC manages to always do it!!! You are not allowed to ever close!!!
Brandie from Vehicle Repair Center of Western Mass responded on 12/02/2022 01:53 PM

Thank you for the 5 stars Missy!! It is always great to see you and catch up on everything. Hope you, Bob & the kids have a wonderful holiday. See you in the spring!!

JP
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Janet P.
Agawam, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2022
10
Excellent service
I have been taking my cars to VRC for over ten years for both regular maintenance and an occasional mechanical issue.
I have always received excellent service at VRC, and have found them to be very honest and knowledgeable.
Brandie from Vehicle Repair Center of Western Mass responded on 12/02/2022 01:52 PM

Thank you for the 5 stars and years of loyalty Janet. It is always nice to see you. Hope you have a wonderful holiday season!

LB
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Laurie B.
Agawam, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2022
10
Oil change
Always a good experience getting my vehicles oil changed at VRC. Bill and Kristi do an awesome job!
Brandie from Vehicle Repair Center of Western Mass responded on 11/18/2022 05:18 AM

Thank you for the 5 stars Laurie! Always a pleasure to see you and catch up. Have a good holiday season!!

JR
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Jill R.
Holyoke, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2022
10
Excellent service
Excellent customer service and top notch service. Great to find a reputable service station with an awesome mechanic.
Brandie from Vehicle Repair Center of Western Mass responded on 11/09/2022 06:45 AM

Thank you so much for the kind words & 5 stars! Looking forward to our next visit! Have a great holiday season!!

PF
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Paulette F.
Springfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2022
10
Vehicle maintenance
Needed to prepare car for inspection and the review was excellently completed. Timely appointment.
Brandie from Vehicle Repair Center of Western Mass responded on 11/02/2022 06:01 AM

Thank you for the 5 star review Paulette! It was great to see you again. Congrats on the new car & welcome back!

MD
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Matthew D.
Agawam, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2022
10
Quality service
The mechanics did a great job on replacing my ac compressor and belts. They were also able to diagnosis the noise coming from passenger side. They got the parts and did the work in a quick amount of time. I had my vehicle the next day. I would recommend them to everyone I know. An added benefit is that it is veteran owned so I know they take pride in their work. The price was great too. As a veteran I was really satisfied with my repairs. They were very in-depth with what was wrong. They are honest and great. They kept me informed through text messages agout what I needed done and even let me know when my vehicle was ready.
Brandie from Vehicle Repair Center of Western Mass responded on 10/24/2022 09:03 AM

Thank you for the 5 stars and kind words Matt! Parts have been hard to come by, so I am glad we were able to find yours and get you in & out efficiently. Thank you for you service! See you soon!

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