business image

VIC Auto Collision & Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(570 Reviews)
100
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores
5.0
ReScore Average
100
Net Promoter Score ®

Business Details

About

Vic’s has been servicing automobiles, SUVs, and trucks in Spring and Northwest Houston for over 10 years.

We specialize in Mercedes-Benz, BMW, and other European motor cars. Additionally, we work on all cars and trucks and can change your oil as well as your engine. Our mechanical work carries a 36-month, 36,000-mile nationwide
Vic’s has been servicing automobiles, SUVs, and trucks in Spring and Northwest Houston for over 10 years.

We specialize in Mercedes-Benz, BMW, and other European motor cars. Additionally, we work on all cars and trucks and can change your oil as well as your engine. Our mechanical work carries a 36-month, 36,000-mile nationwide warranty, and roadside assistance.*

Our technicians can help maintain or repair any vehicle you or family members may own, from an Acura to a Volvo.

Vic’s also has a complete award-winning body shop and works with all insurance companies. Quotes are free, and our paintwork is guaranteed for as long as you own the vehicle.

* some exceptions may apply
...more

Categories
Auto Repair, Auto Maintenance, Auto Body
Contact
(281) 370-0101

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
17545 Kuykendahl Rd Spring, TX 77379
VIC Auto Collision & Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(570 Reviews)

CC
gravatar
Charles C.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2023
10
1997 LS400 Lexus
I have a 1997 LS400 Lexus, and I was searching for Mx Shop, who was Honest, professional, knowledgeable and would care for our cars(Especially this one) like I do. After talking to Chris he did not disappoint on All points!! My wife and I met Vic...and that was it! we have found a new family Mechanic!! They did Great work and my Lexus runs great!! and you can tell they take pride in their work..Thanks guys!!

JB
gravatar
Jacory B.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2022
10
Amazing Company
This is the only place I will let fix on my car. I live in houston and I have like 20 different repair shops by me. I rather pay to have my car towed to this shop than trust any random mechanic with my car. Reasonable prices, Trustworthy, and Great customer service.

DA
gravatar
David A.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2022
10
Trustworthy, honest and polite folks.
I felt like I was working with a member of the family from the very beginning. I know that my Porsche is an expensive car to maintain but unlike the dealer or other mechanics I did not get the feeling that they just saw dollar signs when I walked in. This is my 3rd Porsche and I like driving them so I have been to quite a few mechanics all around Houston throughout the years. So happy my wife found Vics Auto for me. Chris is Aces.

RB
gravatar
Richard B.
Trinity, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2021
Oil change (first one after engine replacement done by VIC)
Oil change and diag done on noise. All ok, however the oil activity percentage used was not reset. Was informed later that I was 0% and needed change. I reset it back to 100%. Not a big issue.

The brown curly-haired poodle was also a treat for me to pet while waiting!
Recommended

RB
gravatar
Richard B.
Trinity, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2021
Engine replacement. Was desperate situation for me
My Chev Tahoe suffered a cylinder compression failure and in danger of throwing a rod. Dealer in Huntsville recommended engine replacement but cost would have been mind boggling. Vic towed my vehicle to their location and confirmed the replacement, but cost was about $1500 less than dealer. Started replacement Monday, was promised ready Friday, but. Was ready for pickup Thursday. Tahoe now runs like a new vehicle and can’t thank you guys enough for your service!
Recommended

JC
gravatar
JIM C.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2020
verified customerVerified Customer
2008 Ford Truck
I always enjoy a visit to Vics, it is refreshing to deal with an honest, efficient group of people, hard to find these days. Thank you for your quick, courteous service, you keep my truck on the road.
Recommended
Joel G. from VIC Auto Collision & Repair responded on 11/16/2020 06:30 AM

 Hello Jim,  Thanks so much for taking time out to review our services on your truck. Our team appreciates the good words and the 5 Star rating.   Vic, Chris, and Joel


DH
Derrick H.
Spring, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2020
verified customerVerified Customer
Category: Service
Derrick said no hidden fees, straight up proposals, and they execute what they said they would.
Recommended
Joel G. from VIC Auto Collision & Repair responded on 11/13/2020 08:54 AM

Hello Derrick,

Thanks for letting our customer support team know that all went well servicing your Avalanche. Our team appreciates the good words and the 5 Star rating.    Vic, Chris, and Joel


MS
Megan S.
Tomball, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2020
verified customerVerified Customer
Category: Service
Megan said the business did everything perfectly and she was in and out.
Recommended
Joel G. from VIC Auto Collision & Repair responded on 11/09/2020 07:00 AM

Megan, Thanks for speaking with our customer follow up team, and letting us know everything went well. We certainly appreciate the 5 Star rating.    Vic, Chris, and Joel


IC
Ivan C.
Houston, TX
Mercedes-Benz S550
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/31/2020
verified customerVerified Customer
Category: Service
Ivan said the service was fine.
Recommended
Joel G. from VIC Auto Collision & Repair responded on 11/04/2020 06:56 AM

Hello Ivan,

Thanks for taking the call from our customer follow up team. We are pleased everything was OK with your Mercedes-Benz service.  

Vic, Chris, and Joel


AK
gravatar
ANDREW K.
Spring, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2020
verified customerVerified Customer
Vic and his employees are very honest and efficient.
We have been going to Vic's for quite a while now and we are always happy with his work as well as his prices. He is very honest and does his best to get you the best price he can for the work needed for your vehicle.
Recommended
Joel G. from VIC Auto Collision & Repair responded on 10/19/2020 06:44 AM

Thanks Andrew for taking time out to review our services. We appreciate the good words and the 5 Star rating.

Vic, Chris, and Joel


JJ
Jai J.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2020
verified customerVerified Customer
Category: Service
Jai said that the process was quick and easy.
Recommended
Joel G. from VIC Auto Collision & Repair responded on 10/05/2020 06:46 AM

Hello Jai,

Thanks for taking the call from our customer service follow up team. We appreciate your favorable comment and the 5 Star rating.    Vic, Chris, and Joel


RS
gravatar
RACHAEL S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2020
verified customerVerified Customer
EXCELLENT SERVICE
My car was picked up AND dropped off at my home for me while I was at work due to scheduling constraints. Chris kept me informed of all updates and expected delivery times.

I am always appreciative of the care and concern and phenomenal customer service I receive.
Not Recommended

VS
gravatar
VIVEK S.
Tomball, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2020
verified customerVerified Customer
Routine service.
Friendly and professional service.
Recommended
Joel G. from VIC Auto Collision & Repair responded on 10/01/2020 09:21 AM

Hello Vivek,

Thanks for trusting us with your Jaguar and taking a moment to rate our service. The 5 Star rating is much appreciated by our team.
Vic, Chris, and Joel


LL
Luis L.
Cypress, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2020
verified customerVerified Customer
Category: Service
Luis said the business was very informative and they also gave him recommendations on his vehicle.
Recommended
Joel G. from VIC Auto Collision & Repair responded on 09/26/2020 11:02 AM

Hi Luis,

Thanks for responding to our customer service follow up team. Good to hear everything is OK on your Navigator. Thanks for the good words and the 5 Star rating.    Vic, Chris, and Joel


BB
Bruce B.
Houston, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2020
verified customerVerified Customer
Category: Service
Bruce said that they did a great job.
Recommended
Joel G. from VIC Auto Collision & Repair responded on 09/24/2020 10:08 AM

Hello Bruce,

Thanks for taking the call from our customer service follow up group. The 5 Star rating means a lot to our team and we appreciate your trusting our shop to work on your Lexus.    Vic, Chris, and Joel

Businesses Near You
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(313 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(87 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1 Review)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(830 Reviews)
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(643 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.