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Vic Williams Tire & Auto

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(364 Reviews)
100
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Score Details

5 stars
85%
4 stars
8%
3 stars
2%
2 stars
2%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
100
Net Promoter Score ®

Business Details

About

Vic Williams Tire & Auto Inc, we have been serving customers in the Dallas, GA area for 11 years. We sell a variety of tire types and sizes from passenger car tires and light truck tires to farm tires and trailer tires. We work with tires from almost every manufacturer, including Bridgestone, Firestone, Michelin®, BFGoodrich®, General, Vic Williams Tire & Auto Inc, we have been serving customers in the Dallas, GA area for 11 years. We sell a variety of tire types and sizes from passenger car tires and light truck tires to farm tires and trailer tires. We work with tires from almost every manufacturer, including Bridgestone, Firestone, Michelin®, BFGoodrich®, General, and Continental. We also offer a complete line of automotive service and automotive repair. ...more

Categories
Auto Repair, Repair Shop, Firestone Repair Shop
Contact
(770) 445-4645
Closed
Business Hours

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Eastern Time (Us & Canada)
441 Butler Industrial Dr Dallas, GA 30132-5015
Get Directions
Vic Williams Tire & Auto's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(364 Reviews)
Write a Review
Recent Reviews
HD
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H&S D.
Dallas, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2024
10
I'll be back...
I needed a brake job, alignment, and tire rotation and balance. Being results oriented I could not be more pleased with the end results. All issues were resolved. My ride is smooth, straight, and able to stop on a dime. Hooray! All this with technical perseverance and excellence in customer service!! Vic's has earned my business as a repeat, loyal customer. I'll be back.
NC
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N. C.
Douglasville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2021
Specialty tires mounted
This tire store was the only place to have tires mounted and balanced on my vintage Jaguar wire wheels. They did an outstanding job for a fair price. Very professional and friendly!
Recommended
CH
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Corey H.
Douglasville, GA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/22/2021
Good service, IF available.
Long waiting lists. Moderate cost. Slow process. Waited 3 hours to be told I wouldn’t be getting service. Takes days of repeated visitation to receive service as per the norm. Reasonable price, but not worth the patronage.
Not Recommended
JL
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Johnna L.
Mableton, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2019
Wish he was still in Austell
Always felt safe going to Vic whether in Austell or Dallas. Honest, effiecient, fair priced and gooservice.
Recommended
RR
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Reba R.
Dallas, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2017
Most honest place around!!
They always did a great job and up front with costs of repairs before they began. Great service. Great work. And when the work no longer benefited rather than bilk me for more money they were totally honest with everything I asked. I most definitely will continue to service all my vehicles with Vic Williams.
Recommended
CL
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Crystle L.
Dallas, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/03/2017
Enormous Makeup prices.
Check engine light Makeup price : they said the charge $75 for diagnastic and they add labor $86 totally $161. After I got the same free diagnostic from Auto Zone, after he got my finger twisted to do another diagnastic, amazingly the diagnastic where they same.
I was mesmerized, shocked, ran over by an 18 wheeler. The makeup price on parts by Vic markup $83, $59 compared to the O Reilly ! : $30, $54. Their answer : this is how we stay in business
I got an answer for non mechanical mundane car owners : staying away from VIC Williams Tire & Auto, this is how we KEEP money in out pockets
Not Recommended
RC
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robert c.
Hiram, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2017
happieness is the beholder
the old adage you cant please everybody is true here. some people are ready to complain about a company before they ever set foot in the door. I think many people think if they act out that the business owner might give them a discount and that is their real goal.
I have the highest regards for Vic Williams and his crew and will continue to do business with them anytime I need service on any of my vehicles
Recommended
DJ
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D J.
Hiram, GA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/15/2016
Beware
paid for front end alignment don't think it was ever done, front tires after a few thousand miles are worn severe on the outside. I was told that the wear was due to needing a front alignment.. ???
Not Recommended
NM
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NORA, CHAD M.
Dallas, GA
Pontiac G6
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2015
verified customerVerified Customer
awesome customer service
They do really great work
Recommended
BG
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BARRY G.
Powder Springs, GA
GMC Safari
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2015
verified customerVerified Customer
Great service & very experienced & just all around great company
We appreciate the experience & very courteous & knowledgeable staff, including the nice ladies at the front of the office. We've been following Vic for a long time & will continue to follow him.
Recommended
PG
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PETER and BECKY, JULIE G.
Hiram, GA
Mitsubishi Endeavor
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2015
verified customerVerified Customer
Affordable, accommodating, friendly
Merry Christmas
Recommended
RB
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REGINA B.
Temple, GA
Cadillac CTS
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/22/2015
verified customerVerified Customer
Entirely Overpriced
I posted on my facebook page what a ripoff you are. I paid $74 for a diagnostic. Though you say you charge for one, you don't indicate how much. I could have gotten the same diagnostic from Autozone free. I went to another person that hated to charge me $125 for the labor to replace my plugs but he said it was difficult to get to. You said I needed a fuel filter but I didn't. I bought a fuel filter and the plugs for $48. You said the parts were 60 something, so I guess you mark those up too. Your price over $400. I paid $168 because since I didn't need the fuel filter at all, he only charged $120 for the labor and gave me a credit of the labor on a future fuel filter. I may be a woman but that doesn't make me stupid. You wanted a lot for putting tires on and I used these people before to do that because you were high. Their price $10 per tire. They also charged nothing to unstop a plugged condensate drain on my car. I bet you don't do anything for free! I felt very ripped off for the mere diagnostic and violated just by being given that crazy price on the work. You REALLY thought I hadn't had an oil change in 17,000 miles???????? Wow. I have my oil changed about every 5000 miles or less. My sticker showed 17,000 miles. It would not even be running if that was the case. I can't say enough about how ridiculous this experience was. Your front office lady was very nice. That's about the only good thing I have to say about this experience.
Not Recommended
Karen M. from Vic Williams Tire & Auto responded on 12/23/2015 06:38 AM

Thanks for your imput. Our pricing for parts and labor is based on a formula that has allowed us to remain in business for many years and is a median range for our industry and location. We can only make reccomendations on what we see visually and with our test equipment so when we see an original 13 year old fuel filter and an oil change sitcker that is 17,000 miles out of range we have to mention it  The powertrain control module also had 4 fault codes stored indicating both driveability and emission problems.
Congratulations on finding someone to take care of your car but you are right, we charge for any service, my technicians only make money if there is an invoice and no body i know is asked to work for free on their job. 

MA
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MARIANNE and PATRICK A.
Dallas, GA
Chrysler Sebring
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/19/2015
verified customerVerified Customer
Had a good experience
The service & response time was really good. It was disappointing that the diagnostic fee now is a flat fee whether you get the work done there or not - that was one of the differences between you guys & some of the other shops we've dealt with.
Recommended
SA
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Sally A.
Dallas, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2015
Awesome service and in a timely manner
I had a brake light problem on an 02 Honda Accord and they were able to fix it. The problem was not major but gave me peace of mind that nothing was wrong with it. They were profession in manner and the way they dressed. The mechanics even looked professional.
Recommended
TM
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TERRESA M.
Dallas, GA
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2015
verified customerVerified Customer
You all are awesome! ! I love the all around great service&personality
You all have always treated me like family. Im your customer 4life. Thanks &keep up the great work.
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