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Virginia Tire and Auto of Ashburn

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1,845 Reviews)
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5Overall Rating 3.4/5
Original Review
Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5Overall Rating 1.8/5
5
Total ReScores
3.4
ReScore Average

Business Details

Categories
Contact
(703) 939-9790

Business Hours

Mon
7:00 AM - 8:00 PM
Tue
7:00 AM - 8:00 PM
Wed
7:00 AM - 8:00 PM
Thu
7:00 AM - 8:00 PM
Fri
7:00 AM - 8:00 PM
Sat
7:00 AM - 6:00 PM
Sun
9:00 AM - 5:00 PM
* Eastern Time (Us & Canada)
43781 Parkhurst Plaza Ashburn, VA 20147
Virginia Tire and Auto of Ashburn's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1,845 Reviews)

JH
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JASON H.
Ashburn, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2016
verified customerVerified Customer
Outstanding service and attention to detail
I took my recently purchased 2010 Audi Q5 to VA Auto due to an issue with excessive road noise. They were very quick to determine the source of the problem (rotational tyres so on a Quattro) and incorrect alignment. They were able to quickly source replacements and offer a very competitive rate. Highly recommended a very knowledgeable team.
Recommended

IF
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IRA/KAREN F.
Ashburn, VA
Honda Accord
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2016
verified customerVerified Customer
Repairs
As usual, I enjoy using VA Tire for all my car repairs
Recommended

LD
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LINDA/RALPH D.
Ashburn, VA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/09/2016
verified customerVerified Customer
Yearly Car Inspection
There was no line when I brought in my car for inspection. The employee told me it would take about 15 minutes. After half an hour I went to the desk. The employee said the car was done 10 minutes earlier. Why didn't they no tell me? My time is as precious as theirs. Communication needs to be improved.
Recommended
Jeff T., Store Manager from Virginia Tire and Auto of Ashburn responded on 01/12/2016 04:16 AM

Thank you for your business and your valued feedback. Communication is a huge priority to make the customer experience the best it can be. I apologize that your experience was less than satisfactory. We know better. We will make sure this gets with the team so that this will not be the same during your next visit. Thank you again for your business and feedback. 

Jeff Trump
Store Manager
(703) 724-9000

MW
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MARK W.
Ashburn, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/09/2016
verified customerVerified Customer
inspection
Fast service
Recommended

AH
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ARLENE H.
Ashburn, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2016
verified customerVerified Customer
5 star experience
Extremely pleasant staff.... excellent system for inspections/emissions test.... will continue to use this shop for future car needs. Will
recommend to all my friends.
Recommended

SM
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SHANNON/SHAWN M.
Ashburn, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2016
verified customerVerified Customer
Great helpful place for servicing
The customer service yesterday was excellent. Everyone was very knowledgeable and friendly and helped me get on my way as fast as possible. Would recommend.
Recommended

RA
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ROBERT A.
Ashburn, VA
BMW M235i
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2016
verified customerVerified Customer
They will try to make it right.
I visited the service center to have the tire pressure monitors replaced on my BMW. The service center was not able to perform this task during my visit. They did not have the electronic device needed to activate the monitors. They phoned and explained that a new device was ordered by the shop. They said I would be notified in about a week to complete the work on my BMW. As of this writing, I am waiting to hear from them. Most of my experience with this service center has been positive. I am anticipating that the work will soon be finished and in good working order.
Recommended

PP
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PHILLIP P.
Leesburg, VA
Honda Accord
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2016
verified customerVerified Customer
Excellent service
Excellent customer service. Fast and speedy service. Highly recommended.
Recommended

JD
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JOHN/KATHERINE D.
Ashburn, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2016
verified customerVerified Customer
Professional, customer focused, efficient!
Had my car inspected. In and out in less than 20 minutes!
Recommended

RK
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RICHARD K.
Leesburg, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2016
verified customerVerified Customer
I work 7 days a week, I need to get in and out fast, and that's why I keep coming back.
I recommend you to all my friends and family
Recommended

CB
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CHARLES B.
Ashburn, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2016
verified customerVerified Customer
Good job
The staff.
Recommended

TC
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TODD/CAROL C.
Ashburn, VA
Mercedes-Benz C300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2016
verified customerVerified Customer
Battery check
Checked my battery without having to wait and had a replacement in stock. Great service!
Recommended

DG
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DAVID and MARY G.
Ashburn, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2016
verified customerVerified Customer
Great Place
Friendly service, fast & efficient
Recommended

NS
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NICK S.
Ashburn, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2016
verified customerVerified Customer
Quality service
Was able to drop car off and pick up next day. It was ready first thing in the morning. Also, I forgot to present the coupon I had. They gave me a credit equal to the coupon amount to use next time.
Recommended

RP
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RAJEEV P.
Ashburn, VA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/06/2016
verified customerVerified Customer
Poor Customer care
It took 15 mnts to do state inspection, but waited 30 mnts to pay.just one person at the customer care desk,and they spend way too much time chitchat with some customers, no respect for people standing on the line, not recommended
Not Recommended
Jeff T., Store Manager from Virginia Tire and Auto of Ashburn responded on 01/06/2016 12:23 PM

Thank you for your feedback and valued business. I sincerely apologize to hear about your experience. We know better to not carry ourselves in the manner. We need to be attentive to our customers and respect their time, we know better. I have shared your feedback with the team to help reinforce why we are here which is for our customer. Please call or email me and I would like an opportunity to speak to you more regarding your experience. Again, thank you for your feedback and business. Have a great day.

Jeff Trump
Store Manager
(703) 724-9000
jtrump@vatire.com
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