Service Department's Reviews

4.8

(1,824 Reviews)

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Recent Reviews

ROBERT W.

Seneca Falls, NY

11/26/2022

Category: Service

makes you buy overpriced aftermarket or cannot buy the car

Went to buy car we did on line a New Sonata.When I got there the dealer Added $1700 package That they made up was really worth at best $300. Said if you do not take this package we will not sell you the car. Also they said there were no rebates I qualified for. I walked out!! Went to Mathews Hyandai in Syracuse. No hastle..No extra cost..And gave me a $500 rebateas well. I saved over $2000 +tax and got the exact car. Vision will rip you off....Go to Mathews is Syracuse and save big $$$ and be treated honestly with no gimmicks like Vision.

Christina D.

Canandaigua, NY

08/11/2022

Category: Service

Exceptional Service

Coming from someone who was/still is VERY picky about who touches my vehicles... I can vouch for this service team 100 times over. From the service manager Cameron Rowe to their mechanics, they have always gone above and beyond at providing timely and professional service.
I will never let another team touch my car, I know it is in good hands here. Cameron will keep you informed every step of the way. Absolutely amazing customer service, something that is very hard to find these days!

Christina D.

Canandaigua, NY

08/11/2022

Category: Service

Exceptional Service

Christina D.

Canandaigua, NY

08/11/2022

Category: Service

Exceptional Service

Verified Customer

Rochester, NY

2021 Hyundai Venue

04/06/2022

Service Type: Repair

Verified Customer

Category: Service

Dissatisfied customer

District Manager- Hyundai Henrietta, Webster, Canandaigua

March, 22, 2022

I am writing this letter to complain to you about the poor customer service provided by Vision Hyundai. On January 22, 2021 I walked into the Vision Hyundai of Henrietta NY dealership and leased two new vehicles. 2020 Hyundai Tucson KM8J2CA47LU242164 and 2021 Hyundai Venue KMHRB8A3XMU083214, making monthly payments of $670 for the past 14 months. The purpose of leasing Hyundai vehicles was for unmatched quality, reliability, value and safety. On 3/18/2022, my daughter was driving the 2021 Venu with 6,000 miles and the vehicle stalled on her in the middle of the street, during rush hour traffic in the town of Penn Yan, NY. She called Hyundai roadside assistance and they towed the vehicle to the nearest Vision Dealership in Canandaigua NY and here is where my frustration and disappointment begins.

I arrived at the Canandaigua dealership about an hour after the vehicle was towed in and gave the service person all my contact information connected to the vehicle. I was told at that time, "we will be closing soon 3:30pm, I have no one to look at the vehicle right now, we will be open tomorrow but will only be half staff with two service guys, so we will look at the vehicle first thing Monday morning and someone will contact me then, have a nice weekend." I called Monday morning at 9:00am and was told we do not have any information on your vehicle, we have scheduled customers we must take care of first, give me your number and we will call you back this afternoon. I called back at 1:00pm and was told, we do not have any information on your vehicle, give me your number and we will have someone call you back shortly. Someone from the service department called back around 2:00pm asking for the same information I gave them on Friday and said we will contact you as soon as we look at the vehicle. I called back at 5:25pm and was told the shop is currently closed for the day, call back tomorrow. I called the Henrietta service department and explained my situation and was told to leave my number and Greg Mileno would give me a call first thing Tuesday morning.

Greg called me this morning at 8:00am and I explained my situation. Greg called the Canandaigua service department while I was on the line and was told they submitted a request to warranty to replace the tranny on the vehicle, they should hear something by 11:00am and they will contact me. I asked Greg what I was supposed to do in the meantime about not having a vehicle and was told the Henrietta dealership didn’t have any loaners, to check with Canandaigua once they reach out to you regarding the vehicle status. Tim, from the Canandaigua service department called me at 1:00pm to say the tranny is bad and needs to be replaced. They submitted a request for replacement that will take 2-3 days for approval. Ordering the parts will take 2-3 days and the time to repair the tranny could take approximately 2-3 days, he could not give me a definite time frame. I asked, what am I supposed to do without a vehicle during this process and was told to call the dealership where I got the vehicle from and ask to speak with Joe, because there was nothing they could do to accommodate me.

I called Vision Hyundai Henrietta once again, asked to speak with Joe and was told to call Hyundai consumer affairs, they should be able to help me. I spoke with Jonathan and once again explained my situation and was at my wits end and needed some type of assistance obtaining a vehicle during this process. I was given a Case # 19532438 and told to wait for some type of approval.

My questions to you Mr. Foster, as the District Manager for Hyundai Henrietta and Canandaigua, where your company is proud to be my source for incredible hyundai models that offer unmatched quality, reliability and value and the customer service I’ve received so far is the norm? Is this the quality customer service treatment Hyundai customers receive during their leasing agreement? Is this the value Hyundai was referring to towards their lease customers leaving them with no transportation during the repair/replacement period. Is it your goal to watch your customers get behind the wheel with confidence? As a customer of Vision Hyundai, I feel none of this. The bad tranny in the Venue is not the customers' problem, it’s Hyundai’s problem. I'm leasing the vehicle, so why should I have to go without a vehicle that I am paying for monthly and on time, while you all rectify the tranny issue. Why should I have to go back and forth with Vision dealerships, service managers, consumer affairs and writing letters to District Managers to rectify an issue with a leased vehicle, under warranty, that’s a year old with 6,000 miles while inconveniencing family and friends for rides since Friday evening.

I’m bringing this issue to your attention looking for justification on this matter for starters a loaner/demo vehicle during the waiting process. Shorter time span getting the vehicle back in service: 3 days approval, 3 days ordering parts, 3 days to repair the vehicle, which could be almost two weeks.

Thank you for your time and I look forward to hearing from you soon.

Verified Customer

Rochester, NY

2017 Hyundai Tucson

04/05/2022

Service Type: Repair

Verified Customer

Category: Service

Service terrible.

Cameron by far not a people person. Randy lack the knowledge of the business and telling customers what he think instead of what the company offers. Repair time is ridiculous. Been 2 months and still waiting on my car. My car sitting at their dealership with all the parts there while no one working on it. I received a "how was your car" survey. They still have my car and I had to call to figure of my part came in

Donna B.

Clifton Springs, NY

2016 Hyundai Tucson

04/01/2022

Service Type: Maintenance

Verified Customer

Category: Service

Very pleasant and honest personnel.excellent service.

I trust the service I received. They kept me well informed. Work was done promptly and satisfactory. I would not take my vehicle elsewhere. The personnel were friendly and courteous.

CAMERON R., Service manager from Vision Hyundai of Canandaigua responded on 04/04/2022 12:25 PM

Donna,

Thank you for your five star review!! We are pleased to hear you were satisfied with our service at Vision. Do not hesistate to call us for your future needs and we look forward to seeing you soon. Thanks again!!

Cameron Rowe
Service Manager
Vision Canandaigua

Verified Customer

Bloomfield, NY

2020 Hyundai Santa Fe

03/25/2022

Service Type: Maintenance

Verified Customer

Category: Service

Building trust

In the year since I purchased my car I have had exceptional service with each visit. This has been a great experience with both my new car and every aspect of navigating this highly technical vehicle.

CAMERON R., Service manager from Vision Hyundai of Canandaigua responded on 03/30/2022 10:11 AM

Hello,

Thank you for your five star review!! We are pleased to hear you were satisfied with our service at Vision. Do not hesistate to call us for your future needs and we look forward to seeing you soon. Thanks again!!

Cameron Rowe
Service Manager
Vision Canandaigua

David L.

Victor, NY

2021 Hyundai Elantra

03/25/2022

Service Type: Repair

Verified Customer

Category: Service

Fine job

They did a very good job and got it done in reasonable time!

CAMERON R., Service manager from Vision Hyundai of Canandaigua responded on 03/30/2022 10:11 AM

David,

Thank you for your five star review!! We are pleased to hear you were satisfied with our service at Vision. Do not hesistate to call us for your future needs and we look forward to seeing you soon. Thanks again!!

Cameron Rowe
Service Manager
Vision Canandaigua

Scott L.

Clifton Springs, NY

2021 Hyundai Santa Fe

03/24/2022

Service Type: Repair

Verified Customer

Category: Service

Regular oil change/tire rotation and inspection service

Randy and the staff at Vision Canandaigua are very helpful and professional. They have always accommodated me and provided excellent service. I’m pleased with the Hyundai product and they are getting it right with their product support.

CAMERON R., Service manager from Vision Hyundai of Canandaigua responded on 03/25/2022 05:59 AM

Scott,

Thank you for your five star review!! We are pleased to hear you were satisfied with our service at Vision. Do not hesistate to call us for your future needs and we look forward to seeing you soon. Thanks again!!

Cameron Rowe
Service Manager
Vision Canandaigua

Verified Customer

Canandaigua, NY

2008 Hyundai Elantra

03/23/2022

Service Type: Maintenance

Verified Customer

Category: Service

Service

Everything went well

CAMERON R., Service manager from Vision Hyundai of Canandaigua responded on 03/24/2022 05:05 AM

Robert M.

Shortsville, NY

2020 Hyundai Tucson

03/14/2022

Service Type: Maintenance

Verified Customer

Category: Service

Great service

Vision Hyundai of canandaigua has great people and great services.

CAMERON R., Service manager from Vision Hyundai of Canandaigua responded on 03/15/2022 07:07 AM

Robert,

Thank you for your five star review!! We are pleased to hear you were satisfied with our service at Vision. Do not hesistate to call us for your future needs and we look forward to seeing you soon. Thanks again!!

Cameron Rowe
Service Manager
Vision Canandaigua

Paul B.

Pittsford, NY

2022 Hyundai Ioniq 5

03/14/2022

Service Type: Maintenance

Verified Customer

Category: Service

Excellent service department

Working with the service team at Vision Hyundai of Canandaigua was well worth the drive, great work and communication before, during and after the appointment.

CAMERON R., Service manager from Vision Hyundai of Canandaigua responded on 03/15/2022 07:07 AM

Paul,

Thank you for your five star review!! We are pleased to hear you were satisfied with our service at Vision. Do not hesistate to call us for your future needs and we look forward to seeing you soon. Thanks again!!

Cameron Rowe
Service Manager
Vision Canandaigua

Sandra D.

Seneca Castle, NY

2010 Hyundai Santa Fe

03/11/2022

Service Type: Repair

Verified Customer

Category: Service

Personable Employees at Hyundai

Hyundai employees were very attentive & eager to help figure out what the noises coming from the front & back of my 2010 Tuscan meant. Wesley & I went on a drive; switching drivers on the return trip.
Kevin was very cordial & Cameron was assisting in figuring out the problems that needed to be fixed. I appreciated the personalities of these employees!

CAMERON R., Service manager from Vision Hyundai of Canandaigua responded on 03/15/2022 06:13 AM

Sandra,

Thank you for your five star review!! We always look forward to seeing you and Steven. We appreciate the laughs and opportunity to keep your business. You know we would always be more than happy to help explain any charges you may incur on your account, just let me know, we're never too busy to talk to you. We look forward to seeing you again soon!!! Thanks again,

Cameron Rowe
Service Manager
Vision Canandaigua

Mary T.

Lyons, NY

2021 Hyundai Sonata

03/09/2022

Service Type: Repair

Verified Customer

Category: Service

Professional and caring

excellent as always

CAMERON R., Service manager from Vision Hyundai of Canandaigua responded on 03/09/2022 11:36 AM

Mary,

Thank you for your five star review!! We are pleased to hear you were satisfied with our service at Vision. Do not hesistate to call us for your future needs and we look forward to seeing you soon. Thanks again!!

Cameron Rowe
Service Manager
Vision Canandaigua

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