We appreciate your feedback and are concerned about your experience with the cleanliness and condition of your vehicle. Your concerns will be addressed with our team to improve our services.
We are more than happy to offer cleaning your vehicle for you. If you would like to schedule a time for us to wash the outside/inside, please reach out to Sarah James at the collision center. Again, we apologize for the inconvenience.
We regret to hear about your experience with our service. Your feedback is important, and we will address this issue with our team promptly.
Hey Jacqueline! Thanks for being a loyal customer and for trusting us with your car not once, but twice! We're so glad we could get you back on the road quickly and with a sunroof that's as good as new. ?? We're here to help anytime, so don't hesitate to give us a shout if you need us again. Take care and happy driving!
We're sorry to hear about your experience, and we understand your frustration. We aim to provide efficient service and clear communication at all times, and it's disappointing to hear that we fell short of that with the timing of your windshield replacement. Your feedback is valuable to us, and we'll use it to improve our processes.
Our collision center was under the impression that you wanted to pick up the vehicle on Thursday due to you having transportation on Thursday to come and pick up your vehicle. We apologize for the miscommunication.
These surveys are important to our business and we did not anticipate this type of feedback given our communication with you before and during the repair of your vehicle.
If you have any further concerns, please don't hesitate to reach out to us.
Thank you for sharing your feedback. We apologize for the delay in completing your vehicle repair. We understand your frustration regarding the parts for your vehicle's repair. We do try to order as many of the parts that we know need to be replaced on the front end of the repair, yet in most cases we find additional parts that need to be replaced once the vehicle has been completely disassembled as there are often additional damaged parts that we are unable to identify until all of the damaged areas are disassembled and evaluated. In your vehicle's repair there were a few backordered parts and we did our best to locate them at other dealers, but were unable to do so.
We value your feedback and will work towards improving our processes to ensure a smoother experience in the future. If there's anything more we can do for you, please don't hesitate to reach out.
Thank you for choosing Wallace Collision Center for your automotive repair needs. We're glad to hear that you were highly satisfied with the work on your 2018 Subaru Outback and found our staff to be friendly. We apologize for any inconvenience caused by the extended duration of the job. Our team strives to provide timely service, and we appreciate your feedback. We will review our processes to ensure that future repairs are completed more efficiently. Thank you for bringing your concerns to our attention.
Thank you for your feedback and 5-star review, Michael! We are so pleased to hear that you had a great experience at Wallace Collision Center and that our team provided excellent service. We appreciate your business!
Thank you, Howard, for your kind review. We are committed to providing top-notch service and are thrilled that we were able to meet your expectations. We truly appreciate your business.
Thank you J.C. for your positive review. We are so glad that you are happy with the results of the work we have done on your vehicle. We strive for excellence in our service and quality of work and we are glad that you experienced that first hand.
Thank you for your review, Allan! We're thrilled to hear that you had a great experience with us. We strive to provide each and every customer with the best possible service, so it's great to hear that we met your expectations. We appreciate you trusting us and allowing us to handle the insurance company's arrangements. We will continue to work hard to ensure that each customer experiences nothing but the best when they visit us.
We are delighted you had an excellent experience and appreciate your business. We strive to provide the highest level of customer service and are glad that we were able to bring you satisfaction.