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Wallace Collision Center

Average Score
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(34 Reviews)
29
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Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
29
Net Promoter Score ®

Business Details

Categories
Contact
(423) 764-1145
No Business Hours Provided

Business Hours

* Eastern Time (Us & Canada)
1625 Bluff City Hwy Bristol, TN 37620-6055

Affiliations

Subaru Certified Collision Network
Wallace Collision Center's Reviews
Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5Overall Rating 4.2/5
4.2
(34 Reviews)

SP
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Stephen P.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
10
Windshield 0, Turkey 1
From the time I walked through the door until I hand my car back I was treated very well from office staff and service technicians. They were professional, friendly, and knowledgeable. The communication was prompt and updated until my car returned to me. My car looks better than new. It was a seamless process and I drive the rental there and Enterprise picked it up. I am very satisfied with the service and care and hopefully don’t need them again but if I do I would definitely come back. Thank you Kyler and everyone at Wallace collision! Well done!

RA
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Rickey A.
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/25/2025
verified customerVerified Customer
6
Car came back dirty with glue on windshield.
Car came back dirty with glue on the windshield and dirt on the dash dirt on the Rearview, mirror and dirt on the door panels and they were scuffed. Did not tell me anything about that. Had no choice but to take it there because of insurance company.
John Russell B. from Wallace Collision Center responded on 03/26/2025 08:10 AM

We appreciate your feedback and are concerned about your experience with the cleanliness and condition of your vehicle. Your concerns will be addressed with our team to improve our services.

We are more than happy to offer cleaning your vehicle for you. If you would like to schedule a time for us to wash the outside/inside, please reach out to Sarah James at the collision center. Again, we apologize for the inconvenience.


HC
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Harold C.
Bristol, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/03/2025
0
Terrible service
Terrible, slow service
John Russell B. from Wallace Collision Center responded on 01/07/2025 05:38 AM

We regret to hear about your experience with our service. Your feedback is important, and we will address this issue with our team promptly.


EF
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Elizabeth F.
Kingsport, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/10/2024
0
I would like to give a zero
10 weeks after I have taken my car in to fix a minor dent in the door, I still don't have my car. I have been told numerous lies by the associate estimator. No one returns my calls. I am out $300 for a loaner car because it has taken them so long. May just be the worst service experience I have ever had.

JM
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Jacqueline M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2024
verified customerVerified Customer
10
10 out of 10
The first time Wallace Subaru Collision Center worked on my car was a few years ago when someone rear ended me at a red light , they work was amazing and they got my car back to me fast so of course when someone broke my sunroof they were my first call. Again the service and work was phenomenal! They will always be my first call when something is wrong with my car.
John Russell B. from Wallace Collision Center responded on 08/30/2024 10:16 AM

Hey Jacqueline! Thanks for being a loyal customer and for trusting us with your car not once, but twice! We're so glad we could get you back on the road quickly and with a sunroof that's as good as new. ?? We're here to help anytime, so don't hesitate to give us a shout if you need us again. Take care and happy driving!


TW
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Teresa W.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/19/2024
verified customerVerified Customer
0
Windshield Replacement
I used because Crosstrek was new and under warranty. Subaru North America told me if I used other windshield replacement companies and there was an issue the the warranty would not be honored. I drove 80+ miles without being told that the job would take 4 days. I would have taken a chance and had it replaced in my driveway.
John Russell B. from Wallace Collision Center responded on 07/22/2024 05:48 AM

We're sorry to hear about your experience, and we understand your frustration. We aim to provide efficient service and clear communication at all times, and it's disappointing to hear that we fell short of that with the timing of your windshield replacement. Your feedback is valuable to us, and we'll use it to improve our processes.

Our collision center was under the impression that you wanted to pick up the vehicle on Thursday due to you having transportation on Thursday to come and pick up your vehicle. We apologize for the miscommunication.

These surveys are important to our business and we did not anticipate this type of feedback given our communication with you before and during the repair of your vehicle.

If you have any further concerns, please don't hesitate to reach out to us.


DM
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Denver M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2024
verified customerVerified Customer
9
Information
They kept me informed throughout the repair.

KB
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Keera B.
SUBA CROSSTREK
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/15/2024
verified customerVerified Customer
2
Have them order parts before dropping off car
It took 2 month for completion. I wish they would have ordered parts while I wait a previous 2 month to drop of car.
John Russell B. from Wallace Collision Center responded on 02/16/2024 01:50 PM

Thank you for sharing your feedback. We apologize for the delay in completing your vehicle repair. We understand your frustration regarding the parts for your vehicle's repair. We do try to order as many of the parts that we know need to be replaced on the front end of the repair, yet in most cases we find additional parts that need to be replaced once the vehicle has been completely disassembled as there are often additional damaged parts that we are unable to identify until all of the damaged areas are disassembled and evaluated. In your vehicle's repair there were a few backordered parts and we did our best to locate them at other dealers, but were unable to do so.

We value your feedback and will work towards improving our processes to ensure a smoother experience in the future. If there's anything more we can do for you, please don't hesitate to reach out.


PA
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Paula A.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2024
verified customerVerified Customer
10
Collision/body work
Very professional. Great communication.

MQ
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Malcom Q.
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/25/2024
verified customerVerified Customer
3
Great work but way too long to complete.
I had a deep gash running down the driver’s side of my 2018 Subaru Outback. It started on the front fender and ended on the driver’s side door. I also asked to have my back up cameras and sensors checked because they were not working. I was highly satisfied with the work that was completed on my car and the staff was very friendly. However, I don’t understand why this particular job took over a month to finish?
John Russell B. from Wallace Collision Center responded on 01/27/2024 05:45 AM

Thank you for choosing Wallace Collision Center for your automotive repair needs. We're glad to hear that you were highly satisfied with the work on your 2018 Subaru Outback and found our staff to be friendly. We apologize for any inconvenience caused by the extended duration of the job. Our team strives to provide timely service, and we appreciate your feedback. We will review our processes to ensure that future repairs are completed more efficiently. Thank you for bringing your concerns to our attention.


ML
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Michael L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2024
verified customerVerified Customer
10
Excellent experience
Everyone was excellent throughout the process
John Russell B. from Wallace Collision Center responded on 01/08/2024 11:55 AM

Thank you for your feedback and 5-star review, Michael! We are so pleased to hear that you had a great experience at Wallace Collision Center and that our team provided excellent service. We appreciate your business!


HF
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Howard F.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2023
verified customerVerified Customer
10
Excellent repair!
Great work, excellent repair and on time delivery as promised.
John Russell B. from Wallace Collision Center responded on 10/05/2023 04:48 PM

Thank you, Howard, for your kind review. We are committed to providing top-notch service and are thrilled that we were able to meet your expectations. We truly appreciate your business.


JW
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J.C. W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2023
verified customerVerified Customer
10
Beautiful repairs
Vehicle looked beautiful when it was returned.
John Russell B. from Wallace Collision Center responded on 09/07/2023 04:33 PM

Thank you J.C. for your positive review. We are so glad that you are happy with the results of the work we have done on your vehicle. We strive for excellence in our service and quality of work and we are glad that you experienced that first hand.


AG
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Allan G.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2023
verified customerVerified Customer
10
Great experience!
Great experience! Found more damage after repairs started. They sent me photos and arranged everything with the insurance company. They even stayed late for us to pick it up.
John Russell B. from Wallace Collision Center responded on 09/07/2023 04:33 PM

Thank you for your review, Allan! We're thrilled to hear that you had a great experience with us. We strive to provide each and every customer with the best possible service, so it's great to hear that we met your expectations. We appreciate you trusting us and allowing us to handle the insurance company's arrangements. We will continue to work hard to ensure that each customer experiences nothing but the best when they visit us.


PH
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Patty H.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2023
verified customerVerified Customer
10
Great experience
Excellent experience all the way around.
John Russell B. from Wallace Collision Center responded on 08/16/2023 05:17 PM

We are delighted you had an excellent experience and appreciate your business. We strive to provide the highest level of customer service and are glad that we were able to bring you satisfaction.


Displaying Review 1 - 15 of 34 in total
Offers and Posts
Subaru Collision Center repairs help to protect your existing warranty, giving you peace of mind, and preserving the long-term value of your vehicle.

Subaru Collision Center repairs help to protect your existing warranty, giving you peace of mind, and preserving the long-term value of your vehicle.

Don't let dings and scratches ruin your road trip memories. Our Subaru Certified Collision Center is here to help. Schedule a complimentary evaluation today and say goodbye to unwanted souvenirs.


Your Subaru was designed to safeguard you in the unlikely event of an accident. The skilled professionals at our Subaru Certified Collision Centers can restore your vehicle to its original state, ensuring you are safe and prepared for your next adventure.

Trust Subaru Certified Collision Centers for expert collision repairs. With skilled technicians and genuine parts, we ensure safety and quality for your Subaru.

Prevent dings and scratches from tainting your road trip memories. Rely on our Subaru Certified Collision Center for assistance. Arrange a complimentary evaluation today and bid farewell to unwelcome souvenirs.

Thank you for your excellent review! We're thrilled to hear that our team provided you with exceptional service throughout the process. We appreciate your support!
Learn More

Your Subaru was designed to safeguard you in the unlikely event of an accident. The skilled professionals at our Subaru Certified Collision Centers can restore your vehicle to its original state, ensuring you are safe and prepared for your next adventure.

Subaru Collision Center repairs help to protect your existing warranty, giving you peace of mind, and preserving the long-term value of your vehicle.

Thanks for the great review, Wallace! We're glad you felt safe and taken care of at Wallace Collision Center!
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Thanks for the great review, Howard! We're glad you're happy with the repair and that we delivered on time.
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Thanks for the great review, Alan! We're glad we could help you with the extra damage and make sure everything was taken care of.
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Don't let dings and scratches ruin your road trip memories. Our Subaru Certified Collision Center is here to help. Schedule a complimentary evaluation today and say goodbye to unwanted souvenirs.

Thanks for the great review, J.C.! We're so glad your vehicle looked beautiful when it was returned.
Learn More

Subaru Collision Center repairs help to protect your existing warranty, giving you peace of mind, and preserving the long-term value of your vehicle.

Thanks for the great review, Debbie! We're glad you've been pleased with our work and customer service.
Learn More

Don't let dings and scratches ruin your road trip memories. Our Subaru Certified Collision Center is here to help. Schedule a complimentary evaluation today and say goodbye to unwanted souvenirs.

Thanks for the great review, Calvin! We're so glad you had a great experience with us. We take pride in providing quality service and genuine Subaru parts.
Learn More

Your Subaru was designed to safeguard you in the unlikely event of an accident. The skilled professionals at our Subaru Certified Collision Centers can restore your vehicle to its original state, ensuring you are safe and prepared for your next adventure.

Thanks for the kind words, Shelly! We're so glad you had a great experience with Amber, Braden, and the rest of our staff. We always strive to put our clients first and make sure their vehicles are taken care of.
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Thanks for the great review, Connie! We're so glad to hear that your car was taken care of quickly and that our staff provided excellent communication.
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Thanks for the great review, Debbie! ? We're glad you've been pleased with our work and customer service. #WallaceCollisionCenter #Bristol
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