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Main Street Automotive

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(87 Reviews)
85
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
85
Net Promoter Score ®

Business Details

Contact
(925) 945-0691

Business Hours

Mon
8:00 AM - 5:30 PM
Tue
8:00 AM - 5:30 PM
Wed
8:00 AM - 5:30 PM
Thu
8:00 AM - 5:30 PM
Fri
8:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
2040 N Main St #2 Walnut Creek, CA 94596
Main Street Automotive's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(87 Reviews)

Our goal is to provide the most accurate picture of a business's online reputation. To provide the most accurate picture, we use an automated algorithm to help us recommend reviews that are most valuable for visitors to our site. Reviews that are recommended may ultimately become "not recommended" and vice versa based on continued updates and learning from our algorithm. Reviews that are verified through the business point of sale system may post immediately to the recommended reviews section of our site, however, based on the application of our automated algorithm, may become "not recommended".

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Cece L.
Walnut Creek, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/04/2021
0
DO NOT GO HERE
Had my car serviced twice within a month and they screwed up both services! They left a long tool in my engine that was sticking out of my hood!… really? Andre says he will write his employee up. Geez!!!! I also had to take my car back because they screwed up an alignment so I was out of a car for two days.
The staff a. from Main Street Automotive responded on 10/04/2021 05:18 PM

I am sorry you felt we wronged you so much to make this review.  We did align your vehicle and we road test vehicles a few blocks. Yes we don't take extended road tests. If we did unfortunately we wouldn't get work done. We had your vehicle ready in about 1 1/2 hours. Yes you brought it back due to a slight pull to the right. We corrected it in about 30 minutes. This is why we have a warranty for our work. So we saw you again. Replaced your battery. My technician left a wrench by accident on the cowling near the hood. No damage done, but yes unprofessional. We apologized, and counseled our employee. But at the end of the day your car was fixed properly. We are human, we make mistakes. 


JD
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Judith D.
Woodland, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/29/2021
0
Would NOT recommend this place for a pink Barbie pedal car!
Took our Jeep Grand Cherokee in for front -end alignment problems. The Jeep had developed a “death wobble”. It came back unfixed without even the front end aligned. Went back three times and it was never fixed. The third time, North Main Automotive put in a new tie bar. It came back again not fixed and now with the steering wheel off center turned 20 degrees to the left. It came back with a grinding noise in the front wheels that was not there when we left it with them the third time. The front-end alignment was never done. It should have been aligned after installing new front end tie bar. That is why the steering wheel was off center. The front end appeared to have been haphazardly thrown back together. Decided to take it to front end specialist in Oakland. After their inspection, they found the new tie bar was installed backwards and was not tightened down! Also each of the three times it went to North Main we asked for an oil change. It never done. All requests were given to them in writing. When it was Walnut Creek Transmission the place was 5-star. Since change of ownership 1-star is a stretch. I would NOT recommended North Main Automotive to anyone.

JD
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J D.
Woodland, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/29/2021
0
Would NOT recommend this place for a pink Barbie pedal car!
Our car had front end problems.. After having to go back three times, North Main Automotive put on a new tie bar. It came back with the steering wheel off center turned 20 degrees to the left. The front end was not fixed and now was making grinding noise that it did not make when we took it back. Obviously they did not align the front end after putting in the tie bar. The front end was thrown back together. After the third time back decided to take it to front end specialists. They did a front-end diagnosis. What they found was the new part North Main installed was put in backwards and not even tightened down! Also each of the three times we took it in we asked them to change the oil and it was never done. All our requests were given to them in writing. We went there when it was Walnut Creek Transmission and the place was 5-star. Since the change of ownership it is not even 1-star. I would NOT recommend this place for a lawn mower tune-up.

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