Our goal is to provide the most accurate picture of a business's online reputation. To provide the most accurate picture, we use an automated algorithm to help us recommend reviews that are most valuable for visitors to our site. Reviews that are recommended may ultimately become "not recommended" and vice versa based on continued updates and learning from our algorithm. Reviews that are verified through the business point of sale system may post immediately to the recommended reviews section of our site, however, based on the application of our automated algorithm, may become "not recommended".
I am sorry you felt we wronged you so much to make this review. We did align your vehicle and we road test vehicles a few blocks. Yes we don't take extended road tests. If we did unfortunately we wouldn't get work done. We had your vehicle ready in about 1 1/2 hours. Yes you brought it back due to a slight pull to the right. We corrected it in about 30 minutes. This is why we have a warranty for our work. So we saw you again. Replaced your battery. My technician left a wrench by accident on the cowling near the hood. No damage done, but yes unprofessional. We apologized, and counseled our employee. But at the end of the day your car was fixed properly. We are human, we make mistakes.