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SureCritic / Warner's Complete Car Care
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Warner's Complete Car Care

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(49 Reviews)
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Score Details

5 stars
75%
4 stars
18%
3 stars
4%
2 stars
2%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average

Business Details

Categories
Contact
(925) 689-4487
Closing in 37 minutes
Business Hours

Business Hours

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Pacific Time (Us & Canada)
1112 Erickson Rd Concord, CA 94520-3702
Get Directions
Warner's Complete Car Care's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(49 Reviews)
Write a Review
Recent Reviews
CB
Chris B.
Martinez, CA
Dodge Pickup
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/11/2017
verified customerVerified Customer
Category: Service
Chris said the business had bad communication. They told him his vehicle would be ready by this promise time and when he came his vehicle was not ready. No one called and told him it wasn't ready until he showed up, so he had to drive back. He would have liked someone to call and let him know it wasn't ready.
Not Recommended
Nicholas C. from Warner's Complete Car Care responded on 02/15/2017 08:03 AM

Sorry for the inconvenience. We take full responsibility for the lack of communication and hope to make it up to you any way possible. Sorry for your bad experience and hope our quality of work will make up for it and would like the opportunity to give you a better experience on your next visit. Let us know if their is anyway we can make it up to you. Have a great day. 

Thank you for your business. 
Nicholas Colomb
General Manager
DP
gravatar
Dale P.
Concord, CA
GMC Sierra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2017
verified customerVerified Customer
Have always been there when needed
Quality work at fair price
Recommended
Nicholas C. from Warner's Complete Car Care responded on 02/17/2017 03:11 PM

Thank you Dale for your review, glad we have taken care of you. 

Thank you for your business.
Nicholas Colomb
General Manager

GC
George C.
California
Chevrolet Tahoe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2017
verified customerVerified Customer
Category: Service
George said he was happy with the service he got from this business.
Recommended
Nicholas C. from Warner's Complete Car Care responded on 02/17/2017 03:15 PM

Thank you George for your review. We are happy to hear your experience has been good. 

Thank you for your business.
Nicholas Colomb
General Manager

SH
Serena H.
Clayton, CA
GMC Yukon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2017
verified customerVerified Customer
Category: Service
Serena said she took her vehicle to this business after having issues with another facility. This business fixed it and called her on a daily basis to keep her informed. They went way above and beyond what she expected. They went out of their way working with the government agency that was investigating the issue. This business did a good job mediating with all the parties involved.
Recommended
Nicholas C. from Warner's Complete Car Care responded on 02/07/2017 01:24 PM

Thank you Serena for your kind review. We are happy to hear that you were satisfied with us. 

Thank you for your business.
Nicholas Colomb
General Manager

PF
Patrick F.
Concord, CA
GMC Yukon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2017
verified customerVerified Customer
Category: Service
Patrick said he has been dealing with this business forever and he has not had any problems with them.
Recommended
Nicholas C. from Warner's Complete Car Care responded on 02/07/2017 01:26 PM

Thank you Patrick for your review, and for being a long time customer. 

Thank you for your business.
Nicholas Colomb
General Manager

DJ
Donnie J.
Clayton, CA
Chevrolet
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2017
verified customerVerified Customer
Category: Service
Donnie said the service was good and the follow-up was great but the service took awhile.
Recommended
Nicholas C. from Warner's Complete Car Care responded on 02/07/2017 01:17 PM

Thank you for your review. We like to be thorough with every job we do. Glad to hear you were happy with the service.  

Thank you for your business.
Nicholas Colomb
General Manager

MK
Michael K.
Pittsburg, CA
Chevrolet Silverado
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/27/2017
verified customerVerified Customer
Category: Service
Michael said it took them a really long time to give him an estimate. The transmission fluid was overfilled.
Not Recommended
CC
Carlo C.
Pittsburg, CA
Chevrolet Suburban
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/26/2017
verified customerVerified Customer
Category: Service
Spoke with Janelle. She said she has been pretty happy with the service. There have been some issues but the business has always resolved them.
Recommended
Nicholas C. from Warner's Complete Car Care responded on 02/07/2017 01:05 PM

Thank you for your review. Glad we have been able to take care of you, and issues that we`ve come across. 

Thank you for your business.
Nicholas Colomb
General Manager

JR
Jordan R.
pittsburg, CA
Chevrolet Tahoe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/26/2017
verified customerVerified Customer
Category: Service
Jordan said the service is really good. The customer service and the people are really good as well. He said he felt his vehicle was not fully serviced.
Recommended
Nicholas C. from Warner's Complete Car Care responded on 02/07/2017 12:33 PM

Thank you for your review. If you have any concerns or issues we can adress please feel free to give us a call. 

Thank you for your business.
Nicholas Colomb
General Manager

MM
Marvin M.
Pittsburg, CA
Dodge Caravan
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2017
verified customerVerified Customer
Category: Service
Marvin said the business overhauled his vehicle's transmission and they did a good job.
Recommended
Nicholas C. from Warner's Complete Car Care responded on 01/27/2017 11:55 AM

Thank you Marvin for your review and we are happy you had a good experience. 

Thank you for your business.
Nicholas Colomb
General Manager

BM
Bob M.
California
Dodge Ram Wagon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2017
verified customerVerified Customer
Category: Service
Bob said he had a pretty good experience at this business, and everything turned out all right.
Recommended
Nicholas C. from Warner's Complete Car Care responded on 01/27/2017 11:54 AM

Thank you Bob for your kind review, and for trusting us with your vehicle. 

Thank you for your business.
Nicholas Colomb
General Manager

LF
Linda F.
Clayton, CA
Hummer H2
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2017
verified customerVerified Customer
Category: Service
Linda said everything went smoothly during her visit to this facility.
Recommended
Nicholas C. from Warner's Complete Car Care responded on 01/27/2017 11:34 AM

Thank you Linda for your review, and trusting us with your vehicle. 

Thank you for your business
Nicholas Colomb
General Manager

JM
gravatar
Jim M.
Martinez, CA
Saturn Vue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2017
verified customerVerified Customer
Awesome follow up!
I had a rebuilt transmission installed in my Saturn Vue in October! When I picked it up they told me to bring in back in 3 months. Before I could even make the appointment, they sent me an email with an appointment already set up! Everything checked out fine!
Recommended
Nicholas C. from Warner's Complete Car Care responded on 01/17/2017 03:29 PM

Hi Jim,
We are thrilled to hear you had a great experience, thank you for trusting us with your vehicle. 
 
Nicholas Colomb
General Manager

DM
Dave M.
Walnut Creek, CA
Nissan Sentra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2016
verified customerVerified Customer
Category: Service
Spoke with Dave's wife. She said she is happy with everything the business has done.
Recommended
Nicholas C. from Warner's Complete Car Care responded on 12/28/2016 12:26 PM

Thank you for your review and we appreciate you trusting us with your vehicle. 

Thank you for your business. 
Nicholas Colomb
General Manager
BE
Bruce E.
Concord, CA
Jeep Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2016
verified customerVerified Customer
Category: Service
Bruce said this is a family owned business and he has been going there since he was young. He hopes they keep up the good work.
Recommended
Nicholas C. from Warner's Complete Car Care responded on 12/22/2016 12:06 PM

Thanks Bruce for your review. We love having you as a customer and as a friend. Thanks for trusting us with your vehicle.

Thank you for your business. 
Nicholas Colomb
General Manager
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