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SureCritic / Hyundai Dealer / Washington Hyundai
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Washington Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,218 Reviews)
74
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Score Details

5 stars
85%
4 stars
7%
3 stars
2%
2 stars
1%
1 star
2%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
Original Review
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
201
Total ReScores™
4.9
ReScore™ Average
74
Net Promoter Score ®

Business Details

About

Washington Hyundai offers the highest quality and professional service for your vehicle. Washington Hyundai offers the highest quality and professional service for your vehicle.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(724) 222-2216
Closed
Business Hours

Business Hours

Mon
7:30 AM - 7:00 PM
Tue
7:30 AM - 7:00 PM
Wed
7:30 AM - 7:00 PM
Thu
7:30 AM - 7:00 PM
Fri
7:30 AM - 5:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Eastern Time (Us & Canada)
305 Washington Road Washington, PA 15301
Get Directions
Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(2,218 Reviews)
Write a Review
Recent Reviews
DL
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Dennis L.
Cross Hill, SC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/22/2024
0
Category: Service
Washington hyundai service
We purchased used 2021 hyundai Santa fa from Washington hyundai in June 2024. It was determined that a drivers door handle had to be replaced. We were placed on service schedule and when I showed up for the service and about 10 minutes in waiting room, service came out and told me that the part was not painted. We were scheduled again for service appointment and this time after 10 minutes in waiting room, they told me it was the wrong part. This dealership is managed by incompetent fools and I will never use this dealership again!
BH
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Bryan H.
Lawrence, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2024
10
Category: Service
Scheduled service
I had an appointment for my scheduled service. They were right on time. Check in was quick and rhe entire process went smoothly. I was kept informed along the way. Check out was great and they went over everything with me. I would highly recommend.
MA
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Marrah A.
Canonsburg, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/27/2024
0
Category: Service
Customer lost
The absolute lack of care for their customers is atrocious and the fact that they would not even show us the part they quoted was the reason for a failed inspection is shady business. There is absolutely no reason to not show the customer unless you were just hoping to get extra business out of someone. Brian "manager" showed zero empathy for the situation just simply tried to show a "god complex " and what he says goes. Very sad cause I consistently have told people I love and care about to get their cars through them I won't be making that mistake again.
SC
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Stacey C.
Houston, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2023
10
Category: Service
Yvonne Pavlik Best Sales Person
I just purchased a 2023 Santa Fe with no hassle and gimmicks. Yvonne is very personable and very knowledgeable about the cars she sales. Answered all our questions and even took phone calls on her day off. There never once was pressuring. We told her what we wanted and she went above and beyond our expectations. We definitely will recommend her to our friends and family.
KP
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Kathy P.
Canonsburg, PA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/26/2022
0
Category: Service
The Worst Customer Service I Ever Experienced!
If you are looking for great customer service and a quick turn-around on your vehicle, do NOT come here. I took my car in to have the back-up camera and gas cap fixed and it has been a nightmare! It has been 3 weeks that they have had my car. We never receive calls explaining where they are in the process and when I call, it goes straight to voicemail. I usually never write reviews but this has me so furious I wanted other to hear about my experience.
TW
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T W.
Canonsburg, PA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/24/2022
5
Category: Service
Not Customer Focused
Just had an oil change on May 27th and just received a service notification based on miles. This should have been addressed on May 27th or at least discussed.
Verified Customer
Washington, PA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Its all good, like them all and their quality of sales and service
Always feel that I am important to them without pressure
ROBERT S P. from Washington Hyundai responded on 04/06/2022 04:51 AM

Thank you for the great review !

Bob Pahler
Service Manager
Washington Hyundai
bpahler@washingtonautomall.net
SM
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Samuel M.
Houston, PA
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Very pleased with the Washington Hyundai dealership for the last 9 years!
The Washington Hyundai dealership is very friendly and easy to work! Friendly sales staff and service department staff!!
ROBERT S P. from Washington Hyundai responded on 04/05/2022 03:28 AM

Thank you very much for the wonderful review !

Bob Pahler
Service Manager
Washington Hyundai
bpahler@washingtonautomall.net
SA
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Sampson A.
Charleroi, PA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good customer service
Nice place to service your car , clean environment and friendly staff.
ROBERT S P. from Washington Hyundai responded on 04/04/2022 03:46 AM

Thank you for the great review !

Bob Pahler
Service Manager
Washington Hyundai
bpahler@washingtonautomall.net
GW
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Gary W.
Washington, PA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
10
Category: Service
Service
The service department called me about my concern of the service I received. They will make it up with my next service.
ROBERT S P. from Washington Hyundai responded on 03/29/2022 01:30 PM

Thank you very much ! Have a nice evening

Bob Pahler
Service Manager
Washington Hyundai
bpahler@washingtonautomall.net
DR
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Diana R.
Washington, PA
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
Service Dept.dealing With Greg is great
Greg in your Service Department is the best to deal with he gives you answers when asked and explains everything
ROBERT S P. from Washington Hyundai responded on 03/29/2022 04:33 AM

Thank you for the great review !

Bob Pahler
Service Manager
Washington Hyundai
bpahler@washingtonautomall.net
JH
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Jane H.
Canonsburg, PA
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
General Checkup
I’ve always had excellent service when I take my vehicles to Washington Hyundai. They perform the services I reguest in a timely, efficient manner at a reasonable price. I have actual been told I did not need to have something I thought I might need based on their analysis ,which save me time and money.
ROBERT S P. from Washington Hyundai responded on 03/28/2022 02:20 PM

Thank you very much for the wonderful review ! Stay safe , See you next visit

Bob Pahler
Service Manager
Washington Hyundai
bpahler@washingtonautomall.net
GW
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Gary W.
Washington, PA
2018 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
verified customerVerified Customer
10
Category: Service
Service
The service department called me to discuss my concern about the service that I received. They are going to compensate with my next service.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/28/2022
Service Type: Maintenance
9
Category: Service
Service
Service.
ROBERT S P. from Washington Hyundai responded on 03/29/2022 11:51 AM

Thank you for taking the time to speak with me today ! Please don't hesitate to reach out to me directly for any service issues

Bob Pahler
Service Manager
Washington Hyundai
bpahler@washingtonautomall.net
Verified Customer
Richeyville, PA
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Vehicle purchase and first car care appointment
From the buying of my new vehicle to the first car care appointment has been a wonderful experience. Washington Pa Has the best associates I have ever dealt with.
ROBERT S P. from Washington Hyundai responded on 03/23/2022 06:02 AM

Thank you very much for the wonderful review !

Bob Pahler
Service Manager
Washington Hyundai
bpahler@washingtonautomall.net
Verified Customer
Washington, PA
2009 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service Inspection
Got my vehicle serviced in a short period of time.
ROBERT S P. from Washington Hyundai responded on 03/18/2022 01:40 PM

Thank you for the great review ! Please let us know when you would like us to check the noise you mentioned.

Bob Pahler
Service Manager
Washington Hyundai
bpahler@washingtonautomall.net
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