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SureCritic / Wells Automotive Service
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Wells Automotive Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,131 Reviews)
96
Write a Review
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Score Details

5 stars
95%
4 stars
3%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
Original Review
Overall Rating 1.3/5Overall Rating 1.3/5Overall Rating 1.3/5Overall Rating 1.3/5Overall Rating 1.3/5
3
Total ReScores™
3.7
ReScore™ Average
96
Net Promoter Score ®

Business Details

Categories
Contact
(312) 943-5720
Visit Website
Closing in 58 minutes
Business Hours

Business Hours

Mon
7:00 AM - 5:30 PM
Tue
7:00 AM - 5:30 PM
Wed
7:00 AM - 5:30 PM
Thu
7:00 AM - 5:30 PM
Fri
7:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
1317 North Wells St Chicago, IL 60610
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Wells Automotive Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,131 Reviews)
Write a Review
Recent Reviews
Verified Customer
Chicago, IL
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2025
verified customerVerified Customer
10
Excellent to my car
I took my car in early so that I can get my car back at the end of the day. They really did an excellent job with addressing the issues that was wrong with my car.
Service from Wells Automotive Service responded on 05/05/2025 09:35 AM

It's great to hear that we could get your car back to you at the end of the day and that you were satisfied with our work! We always aim to fix those pesky car troubles while keeping our customers on schedule. If there’s anything else you need, just swing on by—your car’s next adventure is only a pit stop away!

Verified Customer
Chicago, IL
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2025
verified customerVerified Customer
10
Simply The BEST!
Frank Guske and his team at Wells Automotive are "simple the best"! Honest, Competent, Very Fairly Priced and their work is EXCELLENT!
Verified Customer
Chicago, IL
Volvo S80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
10
Extremely high-quality service
Extremely high-quality service
MJ
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MAURICE J.
Chicago, IL
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
9
Would Recommend if you want facts.
Frank and his team are very thorough and give it to you straight. They go above and beyond to make sure you are well informed of your vehicle’s condition and pending work that needs to be taken care of. I highly recommend Wells Automotive.
DG
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DEAN G.
Chicago, IL
Subaru Legacy
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2025
verified customerVerified Customer
10
Another great experience with Wells Automotive
Brought my aging car in for what others said might be a very expensive and lengthy repair and it turned out to be something relatively uncomplicated, and I had my car back in hours, not days or weeks. There's a reason I go to Frank, Miguel, and the rest of the team and I can't recommend them highly enough!
LC
LORI C.
Chicago, IL
Jaguar XJ6
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2025
verified customerVerified Customer
10
Honest Trustworthy
I have always trusted working with Wells Auto.
I can always count on Frank & his guys to inspect my vehicle from top to bottom and provide me with a fair assessment of what is needed.
I trust Wells Auto implicitly.

I would highly recommend them for quality repair work.
WB
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WYATT B.
Chicago, IL
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
Punked tire - fast and friendly fix.
We were picking up the kids for a road trip and our tire had a punk. We were near the shop and called in. Super fast & friendly service.
GS
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GORDY S.
Chicago, IL
Jeep Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
Best Of The Best
I have used Wells automotive for all of my vehicles for many years. There is no other repair facility that even comes close to Wells. They go beyond what is expected. I feel safe and secure when my cars are serviced at Wells.
RA
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RICH A.
Chicago, IL
Land Rover LR4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
Simply the best place to take you car
The team at Wells Automotive does incredible work in a timely manner. My ‘15 Land Rover just had some major surgery and not only did Wells make sure it was covered under warranty but they upgraded some inferior plastic OEM coolant parts to improved better than OEM aluminum versions.
Verified Customer
Chicago, IL
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
10
Always great service
As always, outstanding customer service and high-quality work done in a timely manner. The team is honest and transparent—you get nothing but the truth. I’ve been a customer for years and continue to be impressed. Highly recommend!
JS
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JIM S.
Chicago, IL
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
10
These guys are great!
These guys are the people I trust.
Verified Customer
Chicago, IL
Lexus IS 350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2025
verified customerVerified Customer
10
Great service!
We have been using Wells for more than 20 years. Expert, fast friendly service, 24/7.
JB
JOSEPH B.
Toyota Tundra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
10
Quick and respectful
Was honest and offered good advice
DV
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DEBBIE V.
Kia Sportage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2025
verified customerVerified Customer
9
Wells Automotive
I’ve been coming to Wells Automotive on and off (due to relocations) for years. They are honest and efficient. I will be back.
CB
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Chris B.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2025
10
AC Condensor Repairs
I rarely give 5-star reviews, but Frank and his entire team at Wells Automotive consistently earn them for providing me with a clear explanation and honest analysis of my vehicle's repair needs and delivering exceptional customer service throughout the entire experience. Thank you, Frank...Caring for the details and the little things matters!
Service Coupons and Posts
We're revved up to hear you think we do great work at reasonable prices! 🚗💰 Thanks for the high recommendation—your support keeps our engines running smoothly! 🚀 #WellsAutomotive #CustomerAppreciation
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Thank you for the fantastic review! 🚗✨ We love keeping your car running smoothly and making it sparkle! Who knew auto repairs could include a car wash? We'll keep the engine purring and the shine shining! #WellsAutomotive #CarCareMagic
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We love hearing how we can go the extra mile! 🚗💨 Thanks for trusting us with your oil change and dent dilemma. We might not be a body shop, but we’ll always steer you in the right direction! 🛠️ #WellsAutomotive #CustomerCare
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? Thank you for the awesome review! We're glad your SUV is feeling like a superhero again! ?‍♂️ We believe in quality over speed—good things take time! Come back anytime! ?? #WellsAutomotive #QualityService
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Thank you for your trust! We’re just a bunch of car enthusiasts working hard to keep you safe on the road. ?? Your support lifts us up! Here’s to keeping wheels turning and engines purring! ?️ #LocalLove #TrustWellsAutomotive
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Thank you for the stellar review! ? Our team loves to keep your ride running smoothly and your smiles wide.? We're thrilled to hear you had a top-notch experience with us! ?? #WellsAutomotive #5StarService
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We're revved up by your awesome review! ?? Frank’s quick diagnosis and fair prices are just part of our pit stop routine! Thanks for choosing us for your auto needs—drive happy! ? #WellsAutomotive #CustomerAppreciation
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? We're thrilled to hear about your positive experience, Franks! ? Our team strives to always provide efficient service and a sparkling clean car to our customers. ? Thank you for choosing Wells Automotive Service! #CustomerSatisfaction #FiveStarService
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Thanks for the 5-star review, Kenneth! We're thrilled to hear that you appreciated our customer service and communication. We're always here for all your automotive needs! ?? #CustomerSatisfaction #WellsAutomotiveService
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Thanks for the ⭐️⭐️⭐️⭐️⭐️ review, Lawrence! We're thrilled to hear that you're feeling confident and well taken care of. Trust us, we've got your back! ?️? #CustomerAppreciation #InGoodHands
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Hey there, Ben! ? Thanks a bunch for your awesome feedback! We're so glad to hear that you had a great experience with us. Your recommendation means a lot! ? #CustomerAppreciation #WellsAutomotiveService
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Thanks for the ⭐⭐⭐⭐⭐ review! We're delighted to hear your kind words about our efficient and honest service. We always strive to provide top-notch automotive care to our customers. ?✨ #CustomerSatisfaction #WellsAutomotiveService
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Thanks for the ⭐⭐⭐⭐⭐ review, Keith! ? We're glad you appreciate our straight-up approach. We'll keep delivering honest service for all your automotive needs! #CustomerAppreciation #HonestService
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Thanks for the great review, Chuck! ? We're so glad we could help you out and provide honest advice. #WellsAutomotiveService #Chicago
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Thanks for the kind words, Melvin! ? We're glad Frank and the team could get you back on the road. #WellsAutomotiveService #Chicago
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Thanks for the great review, James! ? We're so glad you had a great experience with Frank and the team at Wells Automotive Service. #WellsAutomotiveService #Chicago
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?? Great service! ? #Chicago #HonestRepairs
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