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Wells Automotive Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,105 Reviews)
95
Write a Review
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Score Details

5 stars
95%
4 stars
3%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
Original Review
Overall Rating 1.3/5Overall Rating 1.3/5Overall Rating 1.3/5Overall Rating 1.3/5Overall Rating 1.3/5
3
Total ReScores™
3.7
ReScore™ Average
95
Net Promoter Score ®

Business Details

Categories
Contact
(312) 943-5720
Visit Website
Closed
Business Hours

Business Hours

Mon
7:00 AM - 5:30 PM
Tue
7:00 AM - 5:30 PM
Wed
7:00 AM - 5:30 PM
Thu
7:00 AM - 5:30 PM
Fri
7:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
1317 North Wells St Chicago, IL 60610
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Wells Automotive Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,105 Reviews)
Write a Review
Recent Reviews

Our goal is to provide the most accurate picture of a business's online reputation. To provide the most accurate picture, we use an automated algorithm to help us recommend reviews that are most valuable for visitors to our site. Reviews that are recommended may ultimately become "not recommended" and vice versa based on continued updates and learning from our algorithm. Reviews that are verified through the business point of sale system may post immediately to the recommended reviews section of our site, however, based on the application of our automated algorithm, may become "not recommended".

Continue reading recommended reviews

TM
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Tori M.
Arlington Heights, IL
This review violates the SureCritic Review Policy.
ED
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Eata D.
Niles, IL
This review violates the SureCritic Review Policy.
MH
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Michael H.
Skokie, IL
This review violates the SureCritic Review Policy.
AA
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anonymous a.
Saint Charles, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/04/2022
0
STAY AWAY
STAY AWAY FROM THIS COMPANY!!! All these reviews are FAKE! They are the most sheisty corrupt company i have ever dealt with. They didn't want to drop off my car where i told them instead wanted to take it to "storage" and charge me a fee for it
NL
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Natale L.
Chicago, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/22/2022
0
Beware!
Nothing gets done on time and they overcharge for service.
AG
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Allis G.
Chicago, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/09/2021
0
Damaged my car
I had my 2019 Cadillac CTS towed today 11/09/2021 at 9:15am by Wells Automotive. This tow was requested by my insurance company(Geico)Road Side Assistance Program. My insurance company sent Wells Automotive to tow my car to the tire shop. There was nothing wrong with my car when Wells Automotive picked it up besides a flat tire. When my car arrived at the tire shop, my Cadillac emblem was gone off the front, my grill around the Cadillac emblem was scratched up, and a portion of my bumper was torn off by the cable cord of the tow truck. I did not notice this until the tow truck had left. When I tried calling the driver 5 times he never answered his phone again. Just previously before the tow when I called him he answered. I think he knew why I was calling. To complain about him destroying my car. I should have inspected my car before he left but I did not think that someone who was sent to help me would be the one to damage my car. I called the company to complain, and the person that answered hung up on me. I eventually called Geico to lodge a complaint and claim against them. Now in hindsight I should have checked everything because the tow truck driver was inexperienced. He did not even know how to take the car down from the towing bed. It took him upwards of 10 minutes to figure out that it was still connected to the towing bed with the hook. Wells Automotive immediately started on defense that the car was like that when they picked it up. I keep my vehicle well maintained and I know my vehicle was intact before it was placed on that tow truck.
AG
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Allis G.
Chicago, IL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/09/2021
0
They damaged my vehicle and did not take responsibility for it.
I had my 2019 Cadillac CTS towed today 11/09/2021 at 9:15am by Wells Automotive. This tow was requested by my insurance company(Geico)Road Side Assistance Program. My insurance company sent Wells Automotive to tow my car to the tire shop. There was nothing wrong with my car when Wells Automotive picked it up besides a flat tire. When my car arrived at the tire shop, my Cadillac emblem was gone off the front, my grill around the Cadillac emblem was scratched up, and a portion of my bumper was torn off by the cable cord of the tow truck. I did not notice this until the tow truck had left. When I tried calling the driver 5 times he never answered his phone again. Just previously before the tow when I called him he answered. I think he knew why I was calling. To complain about him destroying my car. I should have inspected my car before he left but I did not think that someone who was sent to help me would be the one to damage my car. I called the company to complain, and the person that answered hung up on me. I eventually called Geico to lodge a complaint and claim against them. Now in hindsight I should have checked everything because the tow truck driver was inexperienced. He did not even know how to take the car down from the towing bed. It took him upwards of 10 minutes to figure out that it was still connected to the towing bed with the hook. Wells Automotive immediately started on defense that the car was like that when they picked it up. I keep my vehicle well maintained and I know my vehicle was intact before it was placed on that tow truck.
SR
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Sandra R.
Chicago, IL
This review violates the SureCritic Review Policy.
Displaying all 8 Review
Service Coupons and Posts
We love hearing how we can go the extra mile! 🚗💨 Thanks for trusting us with your oil change and dent dilemma. We might not be a body shop, but we’ll always steer you in the right direction! 🛠️ #WellsAutomotive #CustomerCare
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? Thank you for the awesome review! We're glad your SUV is feeling like a superhero again! ?‍♂️ We believe in quality over speed—good things take time! Come back anytime! ?? #WellsAutomotive #QualityService
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Thank you for your trust! We’re just a bunch of car enthusiasts working hard to keep you safe on the road. ?? Your support lifts us up! Here’s to keeping wheels turning and engines purring! ?️ #LocalLove #TrustWellsAutomotive
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Thank you for the stellar review! ? Our team loves to keep your ride running smoothly and your smiles wide.? We're thrilled to hear you had a top-notch experience with us! ?? #WellsAutomotive #5StarService
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We're revved up by your awesome review! ?? Frank’s quick diagnosis and fair prices are just part of our pit stop routine! Thanks for choosing us for your auto needs—drive happy! ? #WellsAutomotive #CustomerAppreciation
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? We're thrilled to hear about your positive experience, Franks! ? Our team strives to always provide efficient service and a sparkling clean car to our customers. ? Thank you for choosing Wells Automotive Service! #CustomerSatisfaction #FiveStarService
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Thanks for the 5-star review, Kenneth! We're thrilled to hear that you appreciated our customer service and communication. We're always here for all your automotive needs! ?? #CustomerSatisfaction #WellsAutomotiveService
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Thanks for the ⭐️⭐️⭐️⭐️⭐️ review, Lawrence! We're thrilled to hear that you're feeling confident and well taken care of. Trust us, we've got your back! ?️? #CustomerAppreciation #InGoodHands
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Hey there, Ben! ? Thanks a bunch for your awesome feedback! We're so glad to hear that you had a great experience with us. Your recommendation means a lot! ? #CustomerAppreciation #WellsAutomotiveService
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Thanks for the ⭐⭐⭐⭐⭐ review! We're delighted to hear your kind words about our efficient and honest service. We always strive to provide top-notch automotive care to our customers. ?✨ #CustomerSatisfaction #WellsAutomotiveService
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Thanks for the ⭐⭐⭐⭐⭐ review, Keith! ? We're glad you appreciate our straight-up approach. We'll keep delivering honest service for all your automotive needs! #CustomerAppreciation #HonestService
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Thanks for the great review, Chuck! ? We're so glad we could help you out and provide honest advice. #WellsAutomotiveService #Chicago
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Thanks for the kind words, Melvin! ? We're glad Frank and the team could get you back on the road. #WellsAutomotiveService #Chicago
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Thanks for the great review, James! ? We're so glad you had a great experience with Frank and the team at Wells Automotive Service. #WellsAutomotiveService #Chicago
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?? Great service! ? #Chicago #HonestRepairs
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