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SureCritic / Wells Automotive Service
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Wells Automotive Service

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,064 Reviews)
95
Write a Review
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Score Details

5 stars
94%
4 stars
3%
3 stars
<1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5Overall Rating 3.7/5
Original Review
Overall Rating 1.3/5Overall Rating 1.3/5Overall Rating 1.3/5Overall Rating 1.3/5Overall Rating 1.3/5
3
Total ReScores™
3.7
ReScore™ Average
95
Net Promoter Score ®

Business Details

Categories
Contact
(312) 943-5720
Visit Website
Closed
Business Hours

Business Hours

Mon
7:00 AM - 5:30 PM
Tue
7:00 AM - 5:30 PM
Wed
7:00 AM - 5:30 PM
Thu
7:00 AM - 5:30 PM
Fri
7:00 AM - 5:30 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
1317 North Wells St Chicago, IL 60610
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Wells Automotive Service's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,064 Reviews)
Write a Review
Recent Reviews
AV
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Anne V.
Chicago, IL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2024
10
This NEVER would have happened at Perillo BMW.
My blind spot detector and lane change detection stopped working. I also had a notification of low tire pressure, but I didn’t have low tire pressure. They fixed the tire pressure notification but told me tracking down the camera detection issues had not been an easy fix with the computer. Further investigation would entail removal of the door panel to look for faults in the C electrical system and could cost thousands of dollars and still might not result in a solution. He gave me the choice of proceeding but recommended I not, which I agreed with…after all, I’ve driven without those systems most of my life just fine! He then sent me on my way NO CHARGE! This NEVER would have happened at the BMW dealership. Frank treats you like family.
frank from Wells Automotive Service responded on 11/14/2024 09:34 AM

It sounds like you had quite the adventure with your vehicle's tech, and we're glad to hear you made it through mostly unscathed. Our policy is to treat our customers like family, even if that sometimes means giving them tough love when it comes to repairs. It’s great to hear that Frank took the time to weigh your options and kept your wallet intact. Who needs fancy gadgets when you’ve got years of driving experience under your belt? We're here whenever you need a helping hand—just hopefully not for any more detection dilemmas!

Service Coupons and Posts
Thank you for your trust! We’re just a bunch of car enthusiasts working hard to keep you safe on the road. 🚗💪 Your support lifts us up! Here’s to keeping wheels turning and engines purring! 🛠️ #LocalLove #TrustWellsAutomotive
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Thank you for the stellar review! 🌟 Our team loves to keep your ride running smoothly and your smiles wide.😁 We're thrilled to hear you had a top-notch experience with us! 🚗💨 #WellsAutomotive #5StarService
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We're revved up by your awesome review! 🚗💨 Frank’s quick diagnosis and fair prices are just part of our pit stop routine! Thanks for choosing us for your auto needs—drive happy! 🎉 #WellsAutomotive #CustomerAppreciation
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🌟 We're thrilled to hear about your positive experience, Franks! 🚗 Our team strives to always provide efficient service and a sparkling clean car to our customers. 💫 Thank you for choosing Wells Automotive Service! #CustomerSatisfaction #FiveStarService
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Thanks for the 5-star review, Kenneth! We're thrilled to hear that you appreciated our customer service and communication. We're always here for all your automotive needs! 🚗💫 #CustomerSatisfaction #WellsAutomotiveService
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Thanks for the ⭐️⭐️⭐️⭐️⭐️ review, Lawrence! We're thrilled to hear that you're feeling confident and well taken care of. Trust us, we've got your back! 🛠️🚗 #CustomerAppreciation #InGoodHands
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Hey there, Ben! 🌟 Thanks a bunch for your awesome feedback! We're so glad to hear that you had a great experience with us. Your recommendation means a lot! 🚗 #CustomerAppreciation #WellsAutomotiveService
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Thanks for the ⭐⭐⭐⭐⭐ review! We're delighted to hear your kind words about our efficient and honest service. We always strive to provide top-notch automotive care to our customers. 🚗✨ #CustomerSatisfaction #WellsAutomotiveService
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Thanks for the ⭐⭐⭐⭐⭐ review, Keith! 🚗 We're glad you appreciate our straight-up approach. We'll keep delivering honest service for all your automotive needs! #CustomerAppreciation #HonestService
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Thanks for the great review, Chuck! 🤩 We're so glad we could help you out and provide honest advice. #WellsAutomotiveService #Chicago
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Thanks for the kind words, Melvin! 🤗 We're glad Frank and the team could get you back on the road. #WellsAutomotiveService #Chicago
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Thanks for the great review, James! 🤩 We're so glad you had a great experience with Frank and the team at Wells Automotive Service. #WellsAutomotiveService #Chicago
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👍🏼 Great service! 🤩 #Chicago #HonestRepairs
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