business image

West Automotive

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,099 Reviews)
97
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
5.0
ReScore Average
97
Net Promoter Score ®

Business Details

About

http://shop14508.m1multisite001.wpengine.com/ http://shop14508.m1multisite001.wpengine.com/

Categories
Car Maintenance, Auto Repair, Tire Sales and Repair
Contact
(413) 684-1903

Business Hours

Mon
7:00 AM - 5:30 PM
Tue
7:00 AM - 5:30 PM
Wed
7:00 AM - 5:30 PM
Thu
7:00 AM - 5:30 PM
Fri
9:00 AM - 3:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
24 Depot St Dalton, MA 01226-1806
West Automotive's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,099 Reviews)

DF
David F.
Pittsfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2025
verified customerVerified Customer
10
New tires
Always a great job and on time

EC
ED C.
Dalton, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2025
verified customerVerified Customer
10
Great service as always
West Automotive has been taking care of my vehicles for nearly 20 years. Always satisfied.
West A. from West Automotive responded on 04/01/2025 04:04 AM

We appreciate the loyalty you've shown us over nearly two decades! It's fantastic to hear that we've been able to keep you satisfied all this time. Here's to many more years of keeping your vehicles in tip-top shape! Your trust means the world to us, and we promise to keep delivering the quality service you deserve.


TA
Tina A.
Pittsfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2025
verified customerVerified Customer
10
The very Best
Take care of what you need without trying to sell 10 things more and always with great customer service Highly recommend
West A. from West Automotive responded on 03/31/2025 04:08 AM

We appreciate your fantastic feedback! It's refreshing to hear that you experienced a no-nonsense approach while receiving top-notch customer service. We understand that car care shouldn't feel like a sales pitch—more like a friendly chat with a knowledgeable pal under the hood. Your recommendation means a lot to us, and we're here whenever you need anything for your vehicle. Drive safe out there!


AK
gravatar
Amanda K.
Dalton, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
10
Excellent service
West Automotive does high quality work, communicates well, takes time to listen, makes sure you're happy with your service, & they have a clean comfortable waiting area. Couldn't be happier that we found them!
West A. from West Automotive responded on 03/18/2025 07:03 AM

We truly appreciate your wonderful feedback! It sounds like our team hit the nail on the head with both the service and the waiting area—who knew a clean space could be so comforting? We love that you're happy with our communication and care; after all, we believe every visit should feel like catching up with a friend. Here’s to keeping your vehicle in tip-top shape!


PH
PETE H.
Hinsdale, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2025
verified customerVerified Customer
10
Always good service
I’ve been doing business with West automotive for the last six years. I received nothing but quality service and dependability. I’d recommend them
West A. from West Automotive responded on 03/18/2025 04:58 AM

We genuinely appreciate your loyalty over the past six years. It seems like your car has become quite fond of our services, and who can blame it? Quality and dependability are the two things we aim for, so it’s great to hear we’ve hit the mark for you. Thanks for the recommendation—consider it treasure on our map of satisfied customers!


FB
Frank B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2025
verified customerVerified Customer
10
We were referred to west automotive by a friend and this is our second time with them and we are very happy with their work. We highly recommend you to our friends to see them for car repairs.
We were referred to West Automotive by a friend and this is our second time with them and we are very happy with their work. We highly recommend to our friends to see them for car repairs.?
West A. from West Automotive responded on 03/17/2025 04:01 AM

We appreciate your kind words and are glad to know that your experience with us has been consistent and positive! It’s great to have friends spreading the word—we must be doing something right. If our team ever starts holding car repair classes, we’ll be sure to let you know. Until then, we'll keep the engines running and the smiles coming!


TC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2025
verified customerVerified Customer
10
Routine Service and vehicle check
Quick in and out appointment. Always excellent service. Customers here in the area are lucky to have you guys and we know it.
West A. from West Automotive responded on 03/13/2025 03:57 AM

We appreciate you taking the time to share your thoughts! We're glad to hear that your appointment was quick and that our service continues to meet your expectations. It’s great to know that customers in the area recognize the quality we strive for. We promise to keep up the speed and excellence—after all, nobody has time for a slow pit stop in the fast lane of life!


TC
TIM C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2025
verified customerVerified Customer
10
Excellent service as always
Be back with the car on Wednesday. Honest and professional
West A. from West Automotive responded on 03/11/2025 03:59 AM

We appreciate your trust in us and are glad to hear that you found our team honest and professional. We look forward to seeing you on Wednesday with your car—it’s always nice to have a return visit, especially when it involves automobiles rather than laundry! Safe travels until then!


GR
gravatar
GLENN R.
Windsor, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
10
Great service as always
While replacing the ball joints in my pick up, Wests discovered that I needed front brakes, they offered to replace them at no additional labor charge since they had the front end apart anyway. That's the kind of service I have always received at West Automotive.
West A. from West Automotive responded on 03/07/2025 06:05 AM

It's fantastic to hear that you received top-notch service while getting your ball joints replaced! Finding out you needed front brakes and getting them sorted without additional labor costs is definitely a win-win. We strive to keep our customers safe and happy, and it sounds like we hit the mark with you. Here’s to keeping your pickup rolling smoothly and safely!


DK
Darcey K.
Massachusetts
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2025
verified customerVerified Customer
Category: Service
Spoke with Darcy, said they're wonderful.
Recommended
West A. from West Automotive responded on 03/10/2025 09:32 AM

We appreciate the feedback and are happy to hear that you had a wonderful experience with us. It's always great when our team can deliver the kind of service that leaves customers smiling. If you have any more thoughts or just want to chat about automotive wonders, feel free to reach out!


GR
gravatar
GLENN R.
Windsor, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2025
verified customerVerified Customer
10
They provide great service.
During a recent oil change, West’s found the brake pads were almost worn out. They replaced the front disc rotors and pads with high quality ,long lasting pads in about two hours.
Great service as always.
West A. from West Automotive responded on 03/05/2025 03:59 AM

We're delighted you had a great experience with us! It sounds like you were in the right place at the right time to catch those brake pads before they decided to take a permanent vacation. Two hours for a top-notch oil change, brake pads, and disc rotors? That’s speedier than a caffeinated squirrel! If you need anything else, just give us a shout. Safe driving!


JM
Jeremy M.
Massachusetts
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2025
verified customerVerified Customer
Category: Service
Jeremy said the prices were great, they got him in quickly, and they fixed what they said they would fix on his vehicle.
Recommended
West A. from West Automotive responded on 03/06/2025 06:02 AM

We really appreciate you taking the time to share your experience! It's fantastic to hear that you found our prices appealing and that we could get you in and out without a hitch. We always aim to deliver on our promises, and it sounds like we hit the mark this time. If your vehicle ever needs some TLC again, you know where to find us!


MD
gravatar
Marlene D.
Windsor, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2025
verified customerVerified Customer
10
Absolute Timely Service
Quickly scheduled, service provided with excellent customer service!
West A. from West Automotive responded on 02/28/2025 11:25 AM

We're glad to hear that the scheduling process was a breeze and that our team was able to provide you with top-notch customer service! It's always our aim to make sure your experience is as smooth as possible—kind of like butter on warm toast. We appreciate your feedback and look forward to helping you again in the future!


LT
Lynn T.
Dalton, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2025
verified customerVerified Customer
Category: Service
Lynn said they're great. They're so thorough, and she can call them up and they get her in to see them. They don't overcharge or do stuff without talking to her, they're a great little business in town. She really likes them and she uses them all the time.
Recommended
West A. from West Automotive responded on 03/02/2025 09:33 AM

We appreciate you taking the time to share your experience. It’s fantastic to hear that you’ve found us thorough and easy to reach—it sounds like we might just be your automotive BFF. We believe in keeping things honest and transparent, so we’re happy to hear you value our approach. Here’s to many more visits and joyrides ahead!


Verified Customer
Dalton, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
Oil change
Prompt service as usual.
West A. from West Automotive responded on 02/21/2025 05:59 AM

We appreciate your feedback! It’s great to hear that our prompt service continues to hit the mark. We strive to keep everything running smoothly, like a well-oiled machine. If there's anything else we can help you with, just give us a shout!


Displaying Review 1 - 15 of 1099 in total
Service Coupons and Posts
We love hearing that our customers feel respected! At West Automotive, you come in as a driver and leave as a VIP! 🚗✨ Thanks for the great review, and keep those engines running! 💪 #CustomerRespect #WestAutomotive
Learn More

Thank you for the kind words! We're all about honesty here—no patching up things that don’t need a tune-up! 🚗💨 Speedy service is our jam, and we're thrilled you noticed! Come back anytime for more car care! #CustomerAppreciation #WestAutomotive
Learn More

Thank you for the fantastic review! 🚗 We're glad we could keep your Honda CRV running smoothly and your check engine light off! We're always here to make car troubles a little less troublesome. 🛠️ #WestAutomotive #CarCareExperts
Learn More

Thank you for the great vibes! ?✨ Timely oil changes and tire rotations are our jam! We appreciate your trust in us to keep your ride smooth and speedy. Keep rolling with confidence! ? #WestAutomotive #SmoothRides
Learn More

Thanks for the high praise! We always strive to keep your ride running smoothly—like a well-oiled machine! ?? We're grateful for your trust in us! #BestService #WestAutomotive
Learn More

We love when we can silence those abnormal sounds! ?? Thanks for trusting us with your wheel bearing—you were back on the road in no time! ?? We appreciate the kind words and your recommendation! #WestAutomotive #CarCareExperts
Learn More


?? We're thrilled to hear about your smooth braking experience! Our team loves turning “pulsing” into “perfect”! Thanks for trusting us with your truck. We promise to keep the brakes on point and the smiles rolling! ? #BrakingBad #WestAutoCare
Learn More


? Thank you for the stellar review! ? We're thrilled to hear you had a great experience with Greg. Look forward to seeing you again! #CustomerSatisfaction #AutoCare
Learn More

Thanks for the 5-star review! We're thrilled we could help with all the car issues. ? Our team loves going the extra mile for customers like you! #HappyCustomers #CarCare
Learn More

? We're thrilled to hear that we could swiftly resolve the issue for you, and we appreciate your understanding! Thank you for the wonderful review, Carlton. Your support means the world to us! ?? #CustomerSatisfaction #CarCare
Learn More

Thanks for the 5-star review, Dick! ⭐️ We're thrilled you found our service timely and budget-friendly. Looking forward to keeping your wheels rolling smoothly! ? #HappyCustomers #WestAutomotive
Learn More

✨ Thanks for the stellar review, Kevin! ⭐️ We strive to keep things speedy without compromising quality. ?? We appreciate your support! #CustomerSatisfaction #WestAutomotive
Learn More


Thank you for your kind words, Brenda! ? We're so glad you trust us for your automotive needs. ? #WestAutomotive #Dalton
Learn More

Thank you for your kind words, Ivor! We're so glad we could help you get back on the road. ? #WestAutomotive #Dalton ???
Learn More

?? Thanks for choosing us! We're glad we could help you out. #OilChange #Dalton ??
Learn More
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.