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West Automotive

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,085 Reviews)
97
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1
Total ReScores
5.0
ReScore Average
97
Net Promoter Score ®

Business Details

About

http://shop14508.m1multisite001.wpengine.com/ http://shop14508.m1multisite001.wpengine.com/

Categories
Car Maintenance, Auto Repair, Tire Sales and Repair
Contact
(413) 684-1903
Opening in 49 minutes
Business Hours

Business Hours

Mon
7:00 AM - 5:30 PM
Tue
7:00 AM - 5:30 PM
Wed
7:00 AM - 5:30 PM
Thu
7:00 AM - 5:30 PM
Fri
9:00 AM - 3:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
24 Depot St Dalton, MA 01226-1806
West Automotive's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1,085 Reviews)

Verified Customer
Dalton, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
Oil change
Prompt service as usual.
West A. from West Automotive responded on 02/21/2025 05:59 AM

We appreciate your feedback! It’s great to hear that our prompt service continues to hit the mark. We strive to keep everything running smoothly, like a well-oiled machine. If there's anything else we can help you with, just give us a shout!


DL
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DICK L.
Pittsfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2025
verified customerVerified Customer
10
Oil change and lube
Great service as usual.
West A. from West Automotive responded on 02/21/2025 05:58 AM

We appreciate your feedback! It's fantastic to know that our service consistently hits the mark for you. At West Automotive, we strive to keep things running smoothly – much like your vehicle! We look forward to helping you again soon.


DH
Daniel H.
Massachusetts
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2025
verified customerVerified Customer
Category: Service
Spoke to David. He said the service was great, the people are very professional and he is very happy with the place.
Recommended
West A. from West Automotive responded on 02/19/2025 05:08 AM

It's fantastic to hear that you had a great experience with us! Our team takes pride in being the superheroes of the automotive world, ready to save the day one oil change at a time. We're glad you found our service to be top-notch and our staff professional. If you ever need another round of superhero treatment for your vehicle, you know where to find us!


DP
DAVE P.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2025
verified customerVerified Customer
10
Great Setvice and Communication
They fit me in on a request to have my car serviced on the same day.
West A. from West Automotive responded on 02/17/2025 04:57 AM

It’s great to hear that we could accommodate your request for same-day service! We always aim to keep our customers on the road and happy, even if it means making some last-minute adjustments. If your car ever needs another quick pit stop, just give us a shout!


RL
Rosalee L.
Dalton, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
Oil change
They take great care of my car.
I never feel like I was over charged or under appreciated as a customer.
West A. from West Automotive responded on 02/14/2025 05:59 AM

We really appreciate you sharing your experience with us. It's great to hear you feel well taken care of when you bring your car in. Our goal is to make sure our customers feel valued and receive fair service—after all, your car deserves the best, and so do you! We look forward to keeping that trust rolling smoothly along with your vehicle.


CG
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CHRIS G.
Dalton, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2025
verified customerVerified Customer
10
Great service
We’re very thorough with the work and flexible with the schedule.
West A. from West Automotive responded on 02/07/2025 08:50 AM

It’s great to hear that you found our team thorough and accommodating with your schedule. We believe in making the automotive repair process as seamless as possible—kind of like a well-oiled machine, if you will. Your feedback means a lot to us, and we appreciate your trust in our services. Hopefully, we can keep your vehicle running smoothly for all of your future adventures!


RR
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ROBERTA R.
Pittsfield, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
10
Great
Excellent service
West A. from West Automotive responded on 02/06/2025 10:24 AM

We appreciate your feedback on our service! It's fantastic to hear that we hit the mark for you. Our team strives to keep things running smoothly, much like a well-oiled machine. If you need anything else, feel free to drop by. We're always here to help!


BB
BILL B.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2025
verified customerVerified Customer
10
Exhaust and brakes
Jesse, the service manager is friendly, knowledgeable, upfront, and takes the time to explain everything. There is never any pressure and the work the mechanics do is done professionally and completely. My wife and I trust West Auto with our cars.
West A. from West Automotive responded on 02/06/2025 04:12 AM

It's fantastic to hear that you had such a positive experience with our team! Jesse really does have a knack for making things clear and keeping the pressure off, which is a little magical if you ask us. Trust is hard to come by in the automotive world, so we're glad to see you and your wife found it here. We're committed to delivering professional and thorough service every time, and it seems like we're hitting the mark! Wishing you many smooth rides ahead.


RL
Richard L.
Dalton, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2025
verified customerVerified Customer
Category: Service
Richard said they were good, quick and not too expensive.
Recommended
West A. from West Automotive responded on 02/02/2025 09:33 AM

We're glad to hear you found our service to be quick and wallet-friendly. It's always our aim to balance efficiency with affordability, because who wants to spend their hard-earned cash on car repairs? If your vehicle needs anything else down the road, we’re just a shout away!


JH
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JERRY H.
Hinsdale, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2025
verified customerVerified Customer
10
Out Standing
Needed a battery for my car and truck West Auto had them and put them in the same day without an appointment. Can't beat the service. They are the Best. #1 IN MY BOOK
West A. from West Automotive responded on 01/22/2025 04:16 AM

It's fantastic to hear that you had such a speedy experience with us at West Automotive! We're always ready to help out when you find yourself in a battery bind, and it looks like we hit the nail on the head this time. No appointment? No problem! We aim to keep those wheels turning without missing a beat. If you need anything else, whether it’s another battery or some automotive advice, just give us a shout! We’re here to keep you rolling.


JE
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JAKE E.
Dalton, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
10
Front struts, brakes, etc.
Appreciate the ongoing help that West Auto offers. Keeping my kid's college car alive has been quite the project and West always talks me through the pluses and minuses of ongoing investment. Given the timing of back-to-college, West Auto fit me in quickly and got the car ready given a very short deadline. I truly appreciate their customer service and their quality work.
West A. from West Automotive responded on 01/17/2025 12:01 PM

We’re glad to hear that our team could help keep your kid’s college wheels spinning smoothly! It sounds like you’ve been on quite the adventure with that car. We always aim to provide clear insights, especially when it involves those tough decisions on whether to invest in a vehicle. Managing a deadline like back-to-college is no small feat! We appreciate your trust in us to get the job done efficiently and ensure the car is ready for another academic year. We're here for all of your automotive adventures!


CB
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Cindy B.
Peru, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2025
verified customerVerified Customer
10
Convenient location and friendly service!
Once the part came in to fix my blinker the technician got it done quickly and professionally. I didn’t have to wait for an appointment and the only holdup was receiving the needed part. I will definitely come back to West Automotive for any car repairs.
West A. from West Automotive responded on 01/17/2025 06:05 AM

It's great to hear that we could get your blinker fixed efficiently! Nothing like a quick fix to keep you from waving at other drivers with just one hand. We aim to make your experience smooth sailing, so we’re glad the only challenge was waiting for that elusive part. Knowing you’ll consider us for future repairs puts a smile on our faces. Safe travels on the road ahead!


PS
PAT S.
Becket, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2025
verified customerVerified Customer
10
Short notice response
My car battery died in a local shopping mall parking lot. I called West Auto to let them know that my car needed to be towed to their location. I asked if they could replace the battery immediately. After my car was towed to West Auto the battery was replaced very quickly. I believe it took only 15 to 20 minutes to complete the job. I was very impressed with the service I received.
West A. from West Automotive responded on 01/15/2025 04:23 AM

We appreciate you sharing your experience with us. It sounds like your car was just trying to take an unexpected break in the parking lot, but luckily, we were able to get it back on the road in no time! We're glad our team could swiftly swap out that battery and get you going again within 20 minutes. We aim to keep your urgency top of mind, even if that means racing against the clock. If your car ever decides to pull another stunt like that, you know where to find us!


LK
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LOIS K.
Dalton, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2025
verified customerVerified Customer
10
Excellent service
Excellent service, on time with appointments made, always have my car serviced here because of the excellent work, and fair price.
West A. from West Automotive responded on 01/13/2025 04:08 AM

It's fantastic to hear that you've been enjoying our service! We aim to keep everything running like a well-oiled machine—pun intended! We're glad our timeliness and fair pricing have made your automotive experience a pleasant one. Here's to keeping your car in tip-top shape for many more miles ahead!


GR
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GLENN R.
Windsor, MA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2025
verified customerVerified Customer
10
Honest service
Excellent service and honest prices are what I always get at West Automotive.
West A. from West Automotive responded on 01/09/2025 09:33 AM

We're delighted to hear that you consistently find excellent service and honest prices at West Automotive. It's like finding a pot of gold at the end of the rainbow, except our pot is filled with skilled technicians and trustworthiness. Your support means a lot to us!


Displaying Review 1 - 15 of 1085 in total
Service Coupons and Posts
Thank you for the fantastic review! 🚗 We're glad we could keep your Honda CRV running smoothly and your check engine light off! We're always here to make car troubles a little less troublesome. 🛠️ #WestAutomotive #CarCareExperts
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Thank you for the great vibes! ?✨ Timely oil changes and tire rotations are our jam! We appreciate your trust in us to keep your ride smooth and speedy. Keep rolling with confidence! ? #WestAutomotive #SmoothRides
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Thanks for the high praise! We always strive to keep your ride running smoothly—like a well-oiled machine! ?? We're grateful for your trust in us! #BestService #WestAutomotive
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We love when we can silence those abnormal sounds! ?? Thanks for trusting us with your wheel bearing—you were back on the road in no time! ?? We appreciate the kind words and your recommendation! #WestAutomotive #CarCareExperts
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?? We're thrilled to hear about your smooth braking experience! Our team loves turning “pulsing” into “perfect”! Thanks for trusting us with your truck. We promise to keep the brakes on point and the smiles rolling! ? #BrakingBad #WestAutoCare
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? Thank you for the stellar review! ? We're thrilled to hear you had a great experience with Greg. Look forward to seeing you again! #CustomerSatisfaction #AutoCare
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Thanks for the 5-star review! We're thrilled we could help with all the car issues. ? Our team loves going the extra mile for customers like you! #HappyCustomers #CarCare
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? We're thrilled to hear that we could swiftly resolve the issue for you, and we appreciate your understanding! Thank you for the wonderful review, Carlton. Your support means the world to us! ?? #CustomerSatisfaction #CarCare
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Thanks for the 5-star review, Dick! ⭐️ We're thrilled you found our service timely and budget-friendly. Looking forward to keeping your wheels rolling smoothly! ? #HappyCustomers #WestAutomotive
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✨ Thanks for the stellar review, Kevin! ⭐️ We strive to keep things speedy without compromising quality. ?? We appreciate your support! #CustomerSatisfaction #WestAutomotive
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Thank you for your kind words, Brenda! ? We're so glad you trust us for your automotive needs. ? #WestAutomotive #Dalton
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Thank you for your kind words, Ivor! We're so glad we could help you get back on the road. ? #WestAutomotive #Dalton ???
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?? Thanks for choosing us! We're glad we could help you out. #OilChange #Dalton ??
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