Service Department's Reviews

4.7

(2,179 Reviews)

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Jerome P.

Tomball, TX

12/18/2021

Category: Service

Dishonest and deceptive experience

Found a vehicle We liked on cars.com. For a price we were happy with as well. Sent an email and started communications with Kerry Smith in sales regarding the vehicle. Discussed the vehicle and availability multiple times before making an hour trip to see the vehicle. We got there to see the vehicle, test drive it and like it. We say ok and would like to move forward. He hits us with “this vehicle will be $8000-$12000 over MSRP” depending on what they decide. Of course my wife and I are very taken back by this. We leave the dealership. I call around and find that some other dealers are doing market adjustments but not $8000-$12000. The average if they were doing them at all was $3000. I call Kerry back and offer the $3000. He says “the lowest they will do is $6000 plus a $3000 addendum which he never told us about before. We left and bought a vehicle elsewhere.

Michael W D. from Wiesner Hyundai responded on 12/20/2021 07:58 AM

Sorry you had a unsatisfactory experience. Please give me a call to discuss. Michael Dixon Sales Manager 936-523-6350

Sandra M.

Magnolia, TX

2020 Hyundai Sonata

11/27/2021

Service Type: Maintenance

Category: Service

RICH B., Service Manager from Wiesner Hyundai responded on 11/29/2021 06:45 AM

I apologize your visit to our body shop was not 100% satisfactory. Please let me know if I can do anything.

Rich Brandon
Service Manager
9365236328
Rich_Brandon@Wiesnerauto.com

RUSSELL P.

Texas City, TX

11/16/2021

Category: Service

Website does not reflect marked up MSRP

Was using their website as a basis to determine a new car. Was almost ready to make the trip and then I get an email stating that they mark up their cars $5000 to $6000. Not an honest dealership.

Dennis L.

Humble, TX

10/23/2021

Category: Service

Very disappointed

Selling new cars above MSRP is to nothing more than price gouging during a pandemic. Before buying here I suggest you check around. There are other dealerships around that are not doing this. I purchased a new car in September from one of them. Also you should remember long after this pandemic is over, the dealerships that have been charging more than MSRP.

Karena F.

Spring, TX

2021 Hyundai Tucson

07/08/2021

Service Type: Maintenance

Category: Service

RICH B., Service Manager from Wiesner Hyundai responded on 07/09/2021 07:30 AM

Thank you for the stars!

Rich Brandon
Service Manager
9365236328
Rich_Brandon@Wiesnerauto.com

Gregory C.

Conroe, TX

2020 Hyundai Santa Fe

07/07/2021

Service Type: Maintenance

Category: Service

RICH B., Service Manager from Wiesner Hyundai responded on 07/07/2021 09:30 AM

I apologize your visit wasn't to your complete satisfaction. I am confused as I have reviewed your recent visit. Your insurance company should be paying for your rental not you. Please call me to discuss this at your earliest convenience.

Rich Brandon
Service Manager
9365236328
Rich_Brandon@Wiesnerauto.com