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Wilson Bros Co LLC. Towing & Auto Repair

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(660 Reviews)
92
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
92
Net Promoter Score ®

Business Details

About

Wilson Bros started from a back yard garage with the hopes and dreams of becoming a fully equipped repair facility. With a lot of hard work, sacrifice, blood, sweat and tears it has become what we have always dreamed of. A 5,000+sqft facility in Grandy, NC with plenty of more room to grow. We have plans of adding more lifts, a vehicle Wilson Bros started from a back yard garage with the hopes and dreams of becoming a fully equipped repair facility. With a lot of hard work, sacrifice, blood, sweat and tears it has become what we have always dreamed of. A 5,000+sqft facility in Grandy, NC with plenty of more room to grow. We have plans of adding more lifts, a vehicle dyno and much more!! ...more

Categories
Auto Repair, Car Maintenance, Towing Service
Contact
(252) 453-2711

Business Hours

Mon
9:00 AM - 5:00 PM
Tue
9:00 AM - 5:00 PM
Wed
9:00 AM - 5:00 PM
Thu
9:00 AM - 5:00 PM
Fri
closed
Sat
closed
Sun
closed
* Atlantic Time (Canada)
6599 Caratoke Hwy Grandy, NC 27939
Wilson Bros Co LLC. Towing & Auto Repair's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(660 Reviews)

CT
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Chuck T.
Kill Devil Hills, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
8
First time visit ; car wouldn’t start
My car wouldn’t start consistently, and I was recommended to Wilson’s by a friend. Jamie was great and Wilson’s is lucky to have her ; she was professional and answered all my questions and concerns. My 2015 Honda is running beautifully.
Paul G. from Wilson Bros Co LLC. Towing & Auto Repair responded on 02/17/2025 11:02 AM

We appreciate you taking time to leave us such a nice review Chuck.  Have a great day! 


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2025
verified customerVerified Customer
10
Highly recommend
Amazing work and awesome customer service

KL
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KAREN L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2025
verified customerVerified Customer
10
Vehicle inspection
Fast and efficient, as usual!
Paul G. from Wilson Bros Co LLC. Towing & Auto Repair responded on 02/17/2025 11:02 AM

Thanks for the kind review Karen! Always a pleasure to see you. 


Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/06/2025
verified customerVerified Customer
8
Good experience
Good experience overall. Walk-in options would be nice rather than appt only. VERY strong cigarette odor in waiting area.

DT
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DOUG T.
Aydlett, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2025
verified customerVerified Customer
10
Amazing business
This business is absolutely amazing, called Monday morning with an unexpected metallic noice coming from somewhere from my car. Jamie fit me in Wednesday and the owner came outside heard the noise and within 15 minutes it was fixed a missing bolt in a heat shield oh and “no charge”. The business is local and is a wonderful company to do business with. Jamie in the front office does the job of 3 people and always with a smile. Paul and the mechanics are so kind and efficient they all make you feel like family not just another job. Car trouble go to Wilson Bros you won’t be disappointed!
Paul G. from Wilson Bros Co LLC. Towing & Auto Repair responded on 02/17/2025 11:05 AM

Doug, you know just how to always make us smile! We think of you like family. Always appreciate your business 


JM
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James M.
Grandy, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2025
verified customerVerified Customer
10
My go to mechanic
Took care of my work truck quickly and got me back on the road with little down time.

SS
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Scott S.
Grandy, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/04/2025
2
Not happy with the owner calling me and was fussing about the review that he received
Not very great at talking to people. Called me to fuss at me for getting a bad review. So now he told everyone that I am a bad customer and not to provide me services if I come to any shop in the area. You don't know me and seems to not know how to take constructive criticism.
Paul G. from Wilson Bros Co LLC. Towing & Auto Repair responded on 02/10/2025 06:34 AM

AS previously stated Mr. Shepard- you decided to leave bad reviews before contacting us to resolve any issue you may have had. 


SS
SCOTT S.
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/02/2025
verified customerVerified Customer
2
Stripped my lugg Nutt and have to get a new stud and luggage Nutt.
Messed up my stud on my tire and my valve stem.
Paul G. from Wilson Bros Co LLC. Towing & Auto Repair responded on 02/04/2025 09:43 AM

Mr. Sheperd- You came in disgruntled over another shop in the area " messing up" your tire and we let you know what needed to be done to fix it and you did not want to spend the money. You later came back and said you wanted to move forward with fixing it. We gave you options as far as cost go and you chose to replace your broken valve stem- that you knew was leaking the moment you walked in our door complaining about the other shop broke it.... we replaced your valve stem, solved you tire leak and you went on your way with a tire no longer leaking. We require everyone who works here to use correct torque specs when tightening lug nuts onto a vehicle and the torque is specified for each vehicle. Our system list the torque for your vehicle by its VIN# which is entered when you check in. We did NOT at any point damage anything on your already damaged vehicle. But we did however reach out and asked why if you felt to leave a one star review online- you couldnt just as easy reach out to us and see if we could look at it and fix it. We are the type of shop to go above and beyond for our customers because we treat them as family and we want each person on the road to be safe and their vehicles to be safe. Good luck in your ventures.


RS
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Ray S.
Jarvisburg, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2025
verified customerVerified Customer
10
Quick quality service
Quick quality service that hasn’t let me down

ML
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Mark L.
Mercedes-Benz E320
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/29/2025
verified customerVerified Customer
4
Prompt service
We took our car in for an oil and filter change while we waited. The work was prompt and satisfactory. The only issue is the waiting area reeked of cigarette smoke and was so pungent we had to wait outside.

MD
MATT D.
Grandy, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2025
verified customerVerified Customer
10
Professional and quick 👌
Good people. Honest work.

TM
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Teresa M.
Virginia Beach, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2025
verified customerVerified Customer
10
Thank you for helping me get back on the road: you business and customer service is awesome: I my tire ran over a sharp object on the road
Thank you so much for helping me and fixing my tire to make me safe again for my travels :
Friendly customer service at Wilson brothers💙❤️😇

GJ
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Gary J.
Grandy, NC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/22/2025
verified customerVerified Customer
9
These guys are awesome and are very prompt with good service.
I would highly recommend these folks to seevice or work on vehicles. I have been using them for quite a while and very pleased with their service.

SL
Sherry L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2025
verified customerVerified Customer
10
Quick and effecient service
Easy to get a quick appointment, no hassles, convenient to drop off, wait, and pay options!

DR
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David R.
Grandy, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2025
verified customerVerified Customer
10
Great job
They did a great job good service
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