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Wilson Hyundai

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1,164 Reviews)
77
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
Original Review
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
64
Total ReScores
4.5
ReScore Average
77
Net Promoter Score ®

Business Details

About

Wilson Hyundai has been serving Mississippi for over 25 years! We are located in Flowood, MS in the Jackson, MS metro area on Lakeland Drive near Dogwood Festival Mall. The Wilson Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Wilson Hyundai has been serving Mississippi for over 25 years! We are located in Flowood, MS in the Jackson, MS metro area on Lakeland Drive near Dogwood Festival Mall. The Wilson Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. "Where there's a Wilson, there's a Way!" ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(601) 914-4200

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 2:00 PM
Sun
closed
* Central Time (Us & Canada)
4200 Lakeland Drive Flowood, MS 39232
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(1,164 Reviews)

Verified Customer
Braxton, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great Service Center
Shellie in Express Oil Change is always great. She is courteous and friendly.

AR
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Amanda R.
Georgetown, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great experience
Excellent review

LG
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Larry G.
Brandon, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Shellie does a great job
Shellie Johnson is awesome

Verified Customer
Flowood, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
very polite - will return to this same facility when maintenance is needed. fast service, was giving details of actions taken

CK
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Charles K.
Florence, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Quick, easy and courteous
Always the best and knowledgeable crew and staff. On my fourth Hyundai and have always been more than reliable vehicles.

GS
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Glenn S.
Brandon, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
I told them my car running like it needed a tune-up. They assessed the problem did an excellent job repair the car, and it is running really good since I picked it up.
My car was running bad like it needed a tune-up. They assessed the problem and repaired it within a short time period. This was the first time I had to get it tuned-up. Now the can running really good now.

Verified Customer
Richland, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
Great service and always quick

RH
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Robert H.
Magee, MS
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/08/2021
0
Category: Service
Disgusted
Had regular service done- tires were rotated - everything checked out excellent - noticed vibration I had never had before seemingly from the front right.
I made an appointment to have it checked. I was told a tire had probably thrown a balance weight. I waited over three hours with no feedback. I was told that the tires had been balanced. I realized on the way home that I still had the same problem , maybe worse. After several call and leaving my message and contact information, I finally got a young lady who kept me on hold for over ten minutes then the call was lost. I called again and after about 5 minutes she said I would have to wait until December for another appointment. She said she would talk to her supervisor and have him call me. No call came. I called again 3 times and asked to talk to the service manager leaving my name and phone number each time.That was yesterday. I have not received a call back. No one has EVER returned a call.
This is by far the worst customer service that I have ever endured.

AR
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Anthony R.
Carthage, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Awesome service
Shellie always gives me the best customer service. She always takes good care of her customers

EJ
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Elton J.
Brandon, MS
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2021
verified customerVerified Customer
10
Category: Service
Problem taken care of
We had a problem that was resolved after talking with a service manager from Hyundai. We appreciate him so much for taking care of this issue for us.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/25/2021
Service Type: Repair
1
Category: Service
6000 mile maintenance was incomplete
Services were marked as performed that were not performed.
KENNETH M. from Wilson Hyundai responded on 10/25/2021 03:46 PM

Good evening Mrs.Elton, My name is Kenny McGill I am the Service Manager here at Wilson Hyundai and Kia. First let me say thank you for your responce, and that I am sorry for the services that you have received. I assure you that your future visist will not be the same and if you have any problems please ask to speak to myself.


MR
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Marry R.
Madison, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
It was spot on. Service like clockwork
The people at Wilson Hyundai are so nice and friendly. My service visit was right on time and done in a very timely manor.
JENNIFER A. from Wilson Hyundai responded on 10/11/2021 02:41 PM

Thank you for much for the review!!! Thank you for your business!


JW
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Jason W.
Wiggins, MS
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/20/2021
Service Type: Maintenance
verified customerVerified Customer
1
Category: Service
Don't expect much.
They honestly need new service advisors. The two they have are are old slow and definitely not customer oriented. It took like 8 visits to multiple phone calls and over 2 months just to get a proper diagnosis. I got the same we're gonna pull it in today and we'll call you tomorrow line like 5x. Literally.
Car was bought new from this dealer and serviced here multiple times before with no problem. I don't know what happened this time. But I'll take it to the moon before I return to their service department for anything
JENNIFER A. from Wilson Hyundai responded on 09/21/2021 08:56 AM

Thank you for your feedback. Please email me at service@wilsonautos.com

KENNETH M. from Wilson Hyundai responded on 10/23/2021 10:20 AM

Thank you so much for your responce Mr. Watkins, My name is Kenny McGill. I am the new Service Manager for Kia and Hyundai. Please allow me to say that I am sorry for any inconvenience we caused on your visit, and I assure you that we are getting a grip on things on a daily and hope to continue to do busniess with you in the future.


Verified Customer
Brandon, MS
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/09/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Hyundai
Good service!
JENNIFER A. from Wilson Hyundai responded on 09/13/2021 02:23 PM

Thank you for the review and your feedback.

ROBERT S., Operating Partner from Wilson Hyundai responded on 11/04/2021 06:02 AM

hi


PK
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Pat K.
Southaven, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Car Repair and service
Jerry in service was exceptional !! Communication and personnel in getting all repairs completed
JENNIFER A. from Wilson Hyundai responded on 09/10/2021 03:41 PM

Thank you for the exceptional review. 


LP
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Linda P.
Louisville, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2021
10
Category: Service
Best Salesman Ever!
Clarence Jennings is an amazing salesman! He is caring, knowledgeable, attentive and really cares about what you need and want as a customer. Clarence is the main reason we bought from Wilson Hyundai. We were looking at several different cars but Clarence was the deal maker! When you buy a car, it is a long term relationship with your dealer and we know Clarence is there to help us with anything we need. Fantastic experience with every facet of the car buying process and Clarence is the one who made it work! Thanks a million, Clarence!
JENNIFER A. from Wilson Hyundai responded on 09/06/2021 03:19 PM

Thank you for the awesome 5 Star review!

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