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Wilson Premier Hyundai

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(653 Reviews)
11
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
30
Total ReScores
4.7
ReScore Average
11
Net Promoter Score ®

Business Details

About

Wilson Premier is the newest dealership near Jackson Mississippi in the Ridgeland area. Our welcoming and friendly staff will make you right at home in. Our goal is to get you the car of your dreams at a price you can afford. Our sales staff are here to act as partners and facilitate your search for the car that fits all your needs. Wilson Premier is the newest dealership near Jackson Mississippi in the Ridgeland area. Our welcoming and friendly staff will make you right at home in. Our goal is to get you the car of your dreams at a price you can afford. Our sales staff are here to act as partners and facilitate your search for the car that fits all your needs. Wilson Premier Hyundai "Right on the Corner and Right on Price"...."where there's a Wilson, there's a WAY!!" ...more

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(601) 856-6423

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Central Time (Us & Canada)
450 Steed Road Ridgeland, MS 39157
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(653 Reviews)

Verified Customer
Lexington, MS
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/25/2021
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Go somewhere else!!!
Wilson Premier does not stand on their word about anything! If you don’t know someone in higher position, you better believe you’re going to get screwed out of money and a vehicle!

KM
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Kim M.
Madison, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great
Everything went well with my visit.

LM
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Luanne M.
Madison, MS
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/22/2021
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Bad service
Vehicle was there for almost 3 months for “a week” warranty repair. Was given the runaround for weeks. Then was charged extra labor on a non-warrant “find” while repairing vehicle. Was told by the general manager that there were approximately 70 vehicles there in need of engine work - not too good for the Hyundai name.

PH
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Prentiss H.
Madison, MS
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/22/2021
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Oil change dispute
Was charged for what should have been one of the four complimentary oil changes on my new Santa Fe purchased from your dealership in February of 2020. On the last oil change, the tech affixed a sticker to the windshield as to the recommended mileage for the next change. Always try to follow those directions, took the car for service. Young ladies were very courteous at check in and all seemed to be in order for the complimentary service. They went to lunch and what I found out later to be the service manager was manning the checkout. Told me that I would have to pay for the service since I had not accumulated enough mileage since the last change. Told him I was following the suggested sticker on the windshield. His response was “well I apologize for that error on the tech’s part of giving you the wrong numbers but you will have to pay anyway “. Tried to negotiate but the service manager was not interested. So I ended up, in my opinion, paying for a mistake made by the dealership.

RS
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Robert S.
Brandon, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service.
I have purchased vehicles from this dealership since 1995 and have always received prompt and courteous service.

MM
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Michael M.
Ridgeland, MS
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/11/2021
Service Type: Maintenance
verified customerVerified Customer
4
Category: Service
General manager does not keep her promises
General manager does not keep her promises. Did the short appointment was canceled. And was given no new time except that they would call when it was convenient for them. After a long ordeal the general manager finally called me back after my call being placed the corporate headquarters of Hyundai international She called me back and set up an appointment for December 4. When I arrive at my appointment time of 8 AM was not on the list of appointments but the service writer remember my name in allowed me to keep my place at 8 AM. Everyone from the service writer to the mechanic or professional. General manager however in another line of work are words means nothing to me anymore

EP
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Elizabeth P.
Madison, MS
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/07/2021
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Lack of Communication
My poor rating is based on the lack of communication from the service department. My vehicle was due a recall related repair that took over six months to complete. I understand delays due to short staffing, waiting on parts/supplies, and a backlog of vehicles needing service. But not once did someone from the dealership call me to let me know the status of my vehicle. A simple "we haven't forgotten about you" phone call would have been appreciated. When calling the service department, often the line just rings and rings and rings. Did I expect a quick turnaround when they have dozens of vehicles needing repair? No. Did I expect a call every six weeks or so to let me know where I was in the process? Yes.
Lauren B. from Wilson Premier Hyundai responded on 12/08/2021 08:23 AM

Elizabeth,

I am very sorry that you did not have a good experience here with us at Wilson Premier Hyundai. We have had alot of engines in for the engine recall and it has taken us quite some time to get through each one of them! I will be calling you soon to talk to you about your experience. 

Thanks,

Lauren Wilson 
Wilson Premier Hyundai 
General Manager 


Verified Customer
Brandon, MS
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/24/2021
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Horrible Service and Dealership
Just buy elsewhere.
Lauren B. from Wilson Premier Hyundai responded on 11/30/2021 02:55 PM

Crystal,

I am very sorry that you did not have a good experience here with us at Wilson Premier Hyundai. I appreciate you taking the time today to tell me about your experience so that I know how we can do better! 

Have a great day,

Lauren Wilson 
Wilson Premier Hyundai 
General Manager 


VB
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Victor B.
Clinton, MS
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/18/2021
Service Type: Repair
verified customerVerified Customer
6
Category: Service
Not good
They don’t live up to their promises.
Lauren B. from Wilson Premier Hyundai responded on 11/20/2021 09:24 AM

Mr. Brown,

I am very sorry that you did not have a good experienc with us here at Wilson Premier Hyundai. I gave you a call yesterday to get you scheduled for your vehicle detail and left a message please give me a call back when you get a chance. 

Thanks,

Lauren Wilson 
Wilson Premier Hyundai 
General Manager 


BM
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Brittany M.
Lexington, MS
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/17/2021
0
Category: Service
Worst SERVICE ever!!
Last year from November until 2 days before Christmas, they made my life a living hell financially and for my business!! This year from September til now it’s the same!! I took my 2021 Hyundai In for an oil change & was told I needed something else and I paid $300 for that! Guess what? Now my vehicle that was working perfectly fine is still there in their shop cause it won’t start! And I’m Paying rental insurance on top of my own and etc!!
Lauren B. from Wilson Premier Hyundai responded on 11/30/2021 02:07 PM

Hey Brittany,

Thanks so much for talking to me today! I enjoyed speaking with you! I'm glad we will have your vehicle ready for you in the next few days! You have a good day and have fun decorating! 

Lauren Wilson 
Wilson Premier Hyundai 
General Manager 


Verified Customer
Clinton, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great service
I took my Santa Fe in for regular maintenance. Gerald Woodard was very helpful and kind. The work was done quickly as I waited.

JP
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Jadarrion P.
Jackson, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
SPECTACULAR
ALL THANKS TO JARREL/JARRED. I HAVE HAD AN AMAZING EXPERIENCE! IVE CAME IN FOR AN OIL CHANGE AND WINDSHIELD WASHER FLUID AND ONLY WAITED 40 MINUTES! AND TO TOP IT OFF I GOT MY BROTHER CAR OIL CHANGED TOO! TIME WAS 40 MINUTES ALSO! THANKS TO HIS SPECTACULAR MANAGEMENT I LEFT COMPLETELY SATISFIED!

SC
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Sam C.
Florence, MS
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
verified customerVerified Customer
9
Category: Service
Good service
Good service, it only took one hour to get me back on the road

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/05/2021
Service Type: Repair
8
Category: Service
Visited for recall
Spent 1:15 at dealer. They checked suv and found everything ok, and recall did not need any work.
Robert G., Service Manager from Wilson Premier Hyundai responded on 10/11/2021 05:28 AM

Mr. Courtney 
I would like to thank you for coming to Wilson Premier Hyundai for your vehicle service needs and would also like to thank you for your feedback on our service. We strive to meet the expectations and exceed them in our service department and without customer reviews we cant improve and grow to meet our customer's expectations. I have taken your review and made some improvements with your Service Advisor to better explain all services in the future. We value your business and look forward to serving all of your vehicle service needs in the future. 

Thank you

Jeremy Yates
Service Manager
(601)-856-6423
Wilsonpremier@gmail.com

SC
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Susan C.
Jackson, MS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great
Very great service

KG
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Keshuna G.
Jackson, MS
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/15/2021
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
Terrible
My last two experiences with this dealership was the absolute worst experience ever
Robert G., Service Manager from Wilson Premier Hyundai responded on 08/16/2021 07:03 AM

Mrs. Griffith,
I apologize you had that type of experience with us. I will be contacting you shortly in regards to what can and needs to be done to better your experience and all customers to come.

Robert Gross
Service Manager
(601)-856-6423
Wilsonpremier@gmail.com
Lauren B. from Wilson Premier Hyundai responded on 08/16/2021 10:17 AM

Mr. Griffin, 

Thank you for taking the time out of your busy day to speak with me! I appreciate your feedback and letting me know how we can improve! I am glad Ashlyn did a good job for you and have spoken to my team about communicating realistic expectations to customers on time frame of vehicle completion. 

I hope you have a great day and stay safe on the road! 

Lauren Wilson 
Wilson Premier Hyundai 
General Manager 

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