Service Department's Reviews

4.5

(708 Reviews)

Write a Review

Reviews that include

Recent Reviews

Jesse C.

Atascosa, TX

03/25/2025

Category: Service

Do not provide service for a car they sell

Do not buy a Genesis from this dealer. Purchased a new 2021 genesis 80 and had a problem with A/C in Mar 2025. Made and appointment for service and when I arrived at the dealer, they informed me that they no longer serviced Genesis. Why would they sell a car for which they do not perform service. Took it to another World Genesis dealer and it has been in the service department for over two weeks waiting for a service tech to look at it.

Sherrie O.

San Antonio, TX

12/12/2023

Category: Service

Service Department

World Car Kia South is a excellent place to take your car? Every Time I bring my car in for service oil change or point inspection or get my tires rotated or if I have any recall they have always done Awesome Job and All The Staff Is Professional And Polite Always Checking On Me And See If There Is Anything I Need And Also Keeps Me Informed About What is Going On With My Car? I am Truly Blessed And Grateful For You All? On 12/11/2023 I Had A Oil Change And Other Work Done On My Car And It’s Driving And Running Awesome ?
Wouldn’t Go Anyplace Else But WorldCar Kia South? Thank You All Again??????

Duane S.

Converse, TX

04/30/2023

Category: Service

Totally satisfied. With service and sales

I am totally satisfied with the service departments professional treatment and knowledge as well as quick servicing of my vehicle. While waiting for my vehicle I relax in their lounge with free Starbucks coffee in their lounge and usually have nice conversations with other customers. The sales staff checks in at least once a month to see if there are any problems, which so far we hav had no problems. The vehicle I now drive a2022 Pallisade is the best vehicle I have owned in 54 years of ownership of cars.

Duane S.

Converse, TX

04/30/2023

Category: Service

All times we had our vehicle serviced

When our vehicle is in for service it usually takes about an hour. I sit in their lounge and drink Free Starbucks Coffee and get involved with conversations with other customers which makes time go by faster. The service department personnel are always friendly and answer all my questions without making me fell unknownledgeable. I did find that if I have a direct service department telephone number I can easily contact them. The sales department makes monthly calls to use to check if everything’s all right with our vehicle and any contacts with the dealership. I would rate the total service department at a 10 and the total firm as a 10+
Duane Sweet

Verified Customer

San Antonio, TX

2020 ELANTRA

06/13/2022

Verified Customer

Category: Service

Quick and friendly service

Took my car in for basic maintenance and it was finished faster than expected ??

Thomas D.

San Antonio, TX

05/30/2022

Category: Service

Service after sale poor

No one apparently answers the phone at the dealership. Once you do have someone on the line, no one can help you. When you ask to speak to a supervisor they coincidently are off. All in need is Tom find out if my plates had come in and apparently there’s only ONE PERSON who has the authority to do that. This is a very poorly run operation. If I was the owner and I read this review, there would be several people fired. Service is the ONLY thing that keeps customers coming back.

kyle c.

San Antonio, TX

04/01/2022

Category: Service

$7,500 in finance add-ons without consent

Do NOT buy a car here, they will add on finance products that you DO NOT WANT OR AGREE TO. Here’s the TLDR: $7,500 additional finance products without my consent, resultant higher interest and monthly payment amounts, 3 months of battling to process a refund I never should have needed. Here’s the longer version: I have purchased many cars over the years (new and used) and this was by far my worst experience. I purchased a new Hyundai, walked in told them the model I wanted and agreed to a price on the spot. The finance department then proceeded to take almost 4 hours to process the paperwork, at the end of which I was shown the final purchase order with $7,500 of additional warranties and insurance that 1. I was NEVER given any prices for, and 2. that I explicitly told them I did NOT want, without even knowing the price! The excuse was verbatim “oh I’ll have to re-print everything and that will take so long”. However, four hours had gone by, and it was near closing time, so in the interest of good faith I went ahead and agreed after reviewing and understanding that I could come back the next day and cancel for a full refund. HOWEVER, note that I have been accruing interest on a loan that is $7500 larger than it should have been, and am obligated to almost $100 per month higher payments, then was originally discussed. Sure enough, true to their word they cancelled the various add-ons. That was 3 months ago, and I finally got some refund, except for the GAP policy refund, which as of writing this, I am told was mailed to my bank but they have not seen it. Here’s the TLDR: $7,500 additional finance products without my consent, resultant higher interest and monthly payment amounts, 3 months of battling to process a refund I never should have needed.

HILTON S R. from World Car Hyundai South responded on 04/06/2022 05:20 PM

Hi Kyle,

Thank you for recent purchase and certainly disappointed to read about your experience. Completely understand your frustration and inconvenience we caused. Below is my contact information and please call or email me at your convenience in regards to resolving any other issues. I would appreciate communicating with you and reviewing some of the details regarding your purchase experience.

Hilton Rabb
General Manager
hilton.rabb@worldcar.com
210-254-6000 (Ext. 1611)

Rebecca L.

Elmendorf, TX

2021 Hyundai Sonata

03/23/2022

Service Type: Repair

Verified Customer

Category: Service

Excellent service

Made me feel like I was the number 1 customer out of anyone else there. Kept me up to date on the progress of my vehicle

WADE B. from World Car Hyundai South responded on 03/25/2022 06:18 AM

Thank you Rebecca, for the positive feedback! We appreciate your patronage and look foward to your next visit!

Arnold G.

Somerset, TX

2019 Hyundai Santa Fe Xl

ReScore Review™

03/18/2022

Verified Customer

Category: Service

Took two trips, however it is resolved corectly

It is fixed. Happy with the final result.

Original Review

03/11/2022

Service Type: Repair

Category: Service

Hyundai makes good vehicles, their service department needs help

The service department of this dealer seems understaffed or untrained. Over four months to get a part (TPMS) that most tire shops have in stock. It took multiple calls to get someone in the service department to answer the phone, over two week wait for an opening. Even with an appointment, almost four hours to replace one TPMS unit. Then it looks like they replaced the unit on the wrong tire, error message still on. Multiple calls and left messages. Finally had a service advisor answer: just drive it for a couple days and the error message might go away (it hasn't). Giving up and paying a tire shop to do it.

WADE B. from World Car Hyundai South responded on 03/12/2022 05:09 AM

Hello Mr. Galloway, I am very sorry to hear that you had an unpleasant experience your last visit. I would like the opportunity to address and correct the issue. Would you be open to that?

Wade Bailey
Service Manager

WADE B. from World Car Hyundai South responded on 03/18/2022 10:16 AM

Mr. Galloway, thank you for coming in today! I enjoyed the conversation and glad that we were able to address the concern

Michael M.

San Antonio, TX

2013 Hyundai Santa Fe Sport

03/08/2022

Service Type: Maintenance

Verified Customer

Category: Service

Excellent Customer Service

They were fast, efficient, helpful, communicated with me when ready within an hour and a half, and walked me out to my car as a courtesy. WOW!! Loved the whole experience!

WADE B. from World Car Hyundai South responded on 03/09/2022 06:26 AM

Thank you Michael for the excellent feedback! We at World Car would like to thank you for your patronage, and look forward to servicing your vehicle the next visit!

Thank you,
Wade Bailey

Rosalinda P.

Floresville, TX

2010 Hyundai Elantra

03/08/2022

Service Type: Maintenance

Verified Customer

Category: Service

Up sell attempt eats up half a day

You request a specific service. Parts are not ordered until they attempt to sell you service they recommend but is not an immediate need. Few hour job turns into 2 days without a working vehicle and they don't think you need to know this and leave for the day without advising you'll have to wait til tomorrow.

WADE B. from World Car Hyundai South responded on 03/09/2022 05:59 AM

Good Morning Rosalinda, I would first like to thank you for your patronage here at World Car Hyundai. I apologize that this visit did not meet expectations. I would like to visit with you and get a better understanding of your visit in order for us to improve our operations.

Thank you,
Wade Bailey

Logan M.

Schertz, TX

02/26/2022

Category: Service

Bought the car here and ever service visit after has been a nightmare

I had my antenna torn off back in December and when I spoke to the service people to ask for a quote I was told that they wouldn’t be able to provide the new antenna for my car despite the vehicle only being a year old. The service manager told me to try Autozone and rushed me out of the building. I was able to track down the part on my own with no help from the dealership and found the genuine Hyundai OEM part when I discussed labor cost with them to have it installed I was quoted over double the cost of another World Car Hyundai dealership I had quote me for this service. The only time I have been treated with any semblance of respect was when I bought the car, and they will never get my business again.

HILTON S R. from World Car Hyundai South responded on 03/14/2022 09:20 AM

Hi Logan,

So sorry to read about your recent service visit. When you have a moment please call me. I would like to visit with you in regards to your visit and hopefully resolve any remaining issues. We apologize for your experience and please give me a call at your convenience. My contact information is below.

Thank you,

Hilton Rabb
General Manager
hilton.rabb@worldcar.com
210-254-6000 (Ext. 1611)

Verified Customer

San Antonio, TX

2022 Hyundai Palisade

02/22/2022

Service Type: Repair

Verified Customer

Category: Service

Great service!

Great service staff was very attentive and knowledgeable.

HILTON S R. from World Car Hyundai South responded on 02/25/2022 05:31 PM

Thank you for your recent Service Visit to World Car Hyundai South. We greatly appreciate your patronage and for taking the time to complete your survey. Happy to see you had a 5 Star Experience and that the staff was attentive and knowledgeable. Thank you again and we look forward to seeing you on your next visit.

Hilton Rabb
General Manager
hilton.rabb@worldcar.com
210-254-6000 (Ext. 1611)

Verified Customer

San Antonio, TX

2016 Hyundai Tucson

02/17/2022

Service Type: Repair

Verified Customer

Category: Service

Just No

Never again. Selling my car to be done with Hyundai forever. Not just this location but all of them are horrible. I can’t even really fault the people that work here since it sounds like they’ve just been subject to the mistakes of the company at large. Do your own research. Talk to other owners. Good luck.

HILTON S R. from World Car Hyundai South responded on 02/25/2022 05:24 PM

So sorry to read of your recent Service visit. Certainly disappointed and understand your frustration that you encountered. At your convenience please let me know if there is something I can do to try and help resolve your issues. My contact information is below and please call or email at your convenience.

Hilton Rabb
General Manager
hilton.rabb@worldcar.com
210-254-6000 (Ext 1611)

Verified Customer

San Antonio, TX

2018 Hyundai Elantra

02/17/2022

Service Type: Repair

Verified Customer

Category: Service

Car experience

It was great and got my car back fast

HILTON S R. from World Car Hyundai South responded on 02/25/2022 05:19 PM

Thank you for your recent Service Visit to World Car Hyundai South. We greatly appreciate your patronage and for taking the time to complete your survey. Happy to see you had a 5 Star Experience and Extremely Likely to recommend a friend or colleague. Thank you again and we look forward to seeing you on your next service visit.

Hilton Rabb
General Manager
hilton.rabb@worldcar.com
210-254-6000 (Ext 1611)

Displaying Review 1 - 15 of 708 in total