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Xpertech Car Care

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(4,475 Reviews)
97
Write a Review
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Score Details

5 stars
97%
4 stars
2%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
97
Net Promoter Score ®

Business Details

About

Xpertech Car Care is a locally owned auto service center just east of Asheville since 1999. At Xpertech we provide a wide range of automotive repair services for your convenience, because we want to keep you as a loyal customer we treat you like family. If you want honest car service that you can trust give Xpertech a try. Xpertech Car Care is a locally owned auto service center just east of Asheville since 1999. At Xpertech we provide a wide range of automotive repair services for your convenience, because we want to keep you as a loyal customer we treat you like family. If you want honest car service that you can trust give Xpertech a try.

Categories
Auto Maintenance, Auto Repair, Car Maintenance
Contact
(828) 298-3612
Visit Website
Closed
Business Hours

Business Hours

Mon
8:00 AM - 4:30 PM
Tue
8:00 AM - 4:30 PM
Wed
8:00 AM - 4:30 PM
Thu
8:00 AM - 4:30 PM
Fri
8:00 AM - 4:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
1295 Tunnel Rd Asheville, NC 28805
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Xpertech Car Care's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(4,475 Reviews)
Write a Review
Recent Reviews
JR
JOHN R.
Asheville, NC
Honda Fit
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2025
verified customerVerified Customer
10
Industry on Parade
Went in for a scheduled oil change. In the process of rotating my tires and checking all fluid levels, the mechanic noticed that my front brake pads were very thin, estimated a couple thousand miles left. So, I had that done. While in the waiting area, I noticed a couple of things: since my last visit for an oil change, the waiting room had been updated and the three people that greet customers seemed to have updated their office equipment. A good sign in my opinion. They use their profits to upgrade and improve their service. But, the most mesmerizing aspect was the parade of mechanics and vendors coming and going through the waiting area to the front of the building and back to the work area, all with a sense of purpose. I love a well-oiled machine. One other aspect that I couldn't help but notice: One of the mechanics came from the work area and sat down next to a lady who had brought her car in. They seemed to know each other, a repeat customer I gather. As the mechanic explained the issues with her vehicle, what struck me was the relaxed look on her face as if she had complete trust and confidence in what he was telling her, no sales pitch, just the facts. Oil change, break pads and I was out in less than two hours.
Ben F. from Xpertech Car Care responded on 03/31/2025 03:43 AM

Thanks so much for the review and most importantly thanks for being the best part of Xpertech

MT
Marti T.
Asheville, NC
Volkswagen New Beetle Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
My oil light came on in my car.
Xpertech is an amazing car service business. They never over charge or tell you you need some thing that isn’t really necessary. I trust them and recommend them to all my friends. They take care of all my grown children’s cars and trucks. Marti Terry-Purdy.
Ben F. from Xpertech Car Care responded on 03/31/2025 03:43 AM

Thanks so much for the review and most importantly thanks for being the best part of Xpertech

Verified Customer
Asheville, NC
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
9
Honest, down to earth and good work
I'm grateful that I can count on the folks at Xprtech to not try to find more things that "need" to be fixed then necessary. That being said, they won't let you drive off in a car that puts you, or the car itself, in danger!

All the folks at the front desk seem to know their stuff; and usually the mechanic working on your car will come out and explain clearly what the issue is, the possible things that could be done to remedy it, and in the case of older cars like mine, whether or not it's worth fixing - or some alternative for the vehicle that's usually much cheaper. They've also given me great recommendations: I e. The pipe connected to my muffler was rusted and hanging from the bottom of my car. They referred me to a guy who does just muffler related stuff for a really good price.

I've also had to bring my car in many times for a chronic issue that sets the check engine light on. I not only appreciate that I can just bring in the car without an appointment between the hours of 9:00 a.m. to 3:00 p.m., I also appreciate that they seem to remember the issue... once again, discerning whether it's essential or something that can be left alone (for the meantime, or depending on the age of the car, etc). This is essential and so helpful,since I live on a very low income.

Lastly, a little shout out to Ben. Not only does he understand cars but he always remembers me and my car's various quirks when I come in.
😉🙏🏽⭐
Ben F. from Xpertech Car Care responded on 03/31/2025 03:43 AM

Thanks so much for the review and most importantly thanks for being the best part of Xpertech

Verified Customer
Asheville, NC
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
9
50,000 mile service
New front brakes, transmission fluid service, rotate tires, change oil. Had the car back in 3 hours.
Ben F. from Xpertech Car Care responded on 03/31/2025 03:43 AM

Thanks so much for the review and most importantly thanks for being the best part of Xpertech

AF
Andrea F.
Asheville, NC
Toyota Prius
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2025
verified customerVerified Customer
10
I trust Xpertech completely.
I came in with a concern for a shaking in my car and they took time out of their busy schedule to show me what was wrong and what I need to get safely back on the road. Reasonably priced and straight talk. My favorite mechanic in town.
Ben F. from Xpertech Car Care responded on 03/31/2025 03:43 AM

Thanks so much for the review and most importantly thanks for being the best part of Xpertech

Verified Customer
Asheville, NC
Dodge Charger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
10
Great people!
A+ service every time!
Ben F. from Xpertech Car Care responded on 03/31/2025 03:43 AM

Thanks so much for the review and most importantly thanks for being the best part of Xpertech

KL
KAREN DEANNE L.
Fairview, NC
Saturn VUE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
10
The Best!
Love you guys! You are honest and always do good work. Best mechanics I’ve ever been to in my life! Thanks, Kevin!

Karen Lyons
Ben F. from Xpertech Car Care responded on 03/31/2025 03:43 AM

Thanks so much for the review and most importantly thanks for being the best part of Xpertech

Verified Customer
Asheville, NC
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
10
Quick and Efficient
They were friendly,quick,and efficient. I needed rotors on my car. They did an awesome job. I will definitely go there again. Thank you for making my car purr like a kitten again.
Ben F. from Xpertech Car Care responded on 03/31/2025 03:43 AM

Thanks so much for the review and most importantly thanks for being the best part of Xpertech

Verified Customer
Black Mountain, NC
Mazda CX-30
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
verified customerVerified Customer
10
Fast and friendly; informative
After more than 15 years with Kevin & Expertech, I don't go anywhere else unless I absolutely have to.
Ben F. from Xpertech Car Care responded on 03/31/2025 03:43 AM

Thanks so much for the review and most importantly thanks for being the best part of Xpertech

KP
gravatar
Karen P.
Asheville, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2025
10
Best Service station ever
I am constantly impressed with Xpertech. I was there for an oil change the other day. From the time that I called to make the appointment and was greeted on the phone with a very courteous, friendly person to the time of going there, the experience is above average. The staff is wonderful and they seem to be quite happy with being able to work there. The work is superior in every way. I recommend Xpertech over 100% to anyone inquiring about a competant, friendly service station.
Ben F. from Xpertech Car Care responded on 03/31/2025 03:44 AM

Thanks so much for the review and most importantly thanks for being the best part of Xpertech

JC
JOANNE C.
Fairview, NC
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2025
verified customerVerified Customer
10
Repeat customer
This is a great place for your vehicle needs are. They take you in quickly. You are given a call in a timely manner to the findings of the diagnostics performed and The cost to fix it. They call you back promptly to tell you vehicle is ready. THEY DO NOT UPSELL YOU ON THINGS YOU DONT NEED!!!
Ben F. from Xpertech Car Care responded on 03/26/2025 07:15 AM

Thanks so much for the review and most importantly thanks for being the best part of Xpertech

Verified Customer
Asheville, NC
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2025
verified customerVerified Customer
10
Always the best
Xpertech is always the best. I know with 100% certainty that I can trust them with my car and they will get it taken care of. I’m grateful to have been a loyal Xpertech customer since like 2016 or 17!
Ben F. from Xpertech Car Care responded on 03/26/2025 07:15 AM

Thanks so much for the review and most importantly thanks for being the best part of Xpertech

LW
LINDA W.
Asheville, NC
Nissan Rogue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2025
verified customerVerified Customer
10
Replaced damaged tire.
Expertech provides excellent & efficient service, and they don’t try to talk you into doing work that doesn’t need done.
Ben F. from Xpertech Car Care responded on 03/26/2025 07:16 AM

Thanks so much for the review and most importantly thanks for being the best part of Xpertech

SA
SALVA A.
Fairview, NC
Toyota Corolla
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2025
verified customerVerified Customer
10
Honesty
Some of my family members and I have going to Kevin for many many years. I find he is direct and up front. He’s fair and I do not find that he try’s to make you believe you need stuff you don’t. His staff in very efficient as well.
Ben F. from Xpertech Car Care responded on 03/26/2025 07:16 AM

Thanks so much for the review and most importantly thanks for being the best part of Xpertech

TB
TONYA B.
Swannanoa, NC
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2025
verified customerVerified Customer
10
Honest and Efficient
I have been bringing my car here for over 6 years and have never been disappointed. I have always received prompt care and great work done. I would highly recommend them for all of your automotive needs.
Ben F. from Xpertech Car Care responded on 03/26/2025 07:16 AM

Thanks so much for the review and most importantly thanks for being the best part of Xpertech

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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