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Young Hyundai of Rockwall

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(620 Reviews)
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original Review
Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5Overall Rating 2.1/5
7
Total ReScores
4.3
ReScore Average

Business Details

About

Young Hyundai is located in Rockwall, TX. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Young Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today. Young Hyundai is located in Rockwall, TX. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. The Young Hyundai’s factory certified technicians are trained to ensure your Hyundai runs well for the road ahead. Call or email us to set up an appointment today.

Categories
Hyundai Dealer, Auto Repair, Auto Maintenance
Contact
(972) 722-6365

Business Hours

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
8:00 AM - 4:00 PM
Sun
closed
* Central Time (Us & Canada)
1540 Interstate 30 East Rockwall, TX 75087
Young Hyundai of Rockwall's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(620 Reviews)

RM
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RACHEL M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2017
verified customerVerified Customer
Category: Service
Great Service
Good People
Recommended
Selby H F., SERVICE MANAGER from Young Hyundai of Rockwall responded on 04/06/2017 10:26 AM

Rachel,

Thank you for the surveys and the cupcakes.  You are so nice to us and we appreciate you much.   God Bless.

Sincerely,

SELBY FULLER
SERVICE MANAGER
YOUNG HYUNDAI

MM
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MCSPADDEN M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2017
verified customerVerified Customer
Category: Service
Good service and very friendly
I love tucson
Recommended
Selby H F., SERVICE MANAGER from Young Hyundai of Rockwall responded on 04/06/2017 09:04 AM

Margaret,

Thank you for your survey we appreciate the 5 Star score.  Happy you like your Tucson.   Good to see you .

God Bless.
PS  We are running a TIRE SALE, buy THREE and Get the Forth Tire for  $ 1.00
Tell your friends.

Sincerely,

SELBY FULLER
SERVICE MANAGER
YOUNG HYUNDAI

LG
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Leslie G.
Rockwall, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/30/2017
verified customerVerified Customer
Category: Service
The best!
I love these guys. I've been a customer for 7 years and I have nothing but good things to say. They are super friendly, honest, courteous and always willing to go above and beyond! Hands down the best experience of any dealership and/or service center I've ever had.
Recommended
Selby H F., SERVICE MANAGER from Young Hyundai of Rockwall responded on 03/30/2017 02:54 PM

Thank you for being a very very loyal customer to us.   God Bless.

Sincerely,

SELBY FULLER
SERVICE MANAGER
YOUNG HYUNDAI

Verified Customer
Josephine, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2017
verified customerVerified Customer
Category: Service
Routine Service
I've been coming to Young Hyundai for 3 years and always have excellent service.
Recommended
Selby H F., SERVICE MANAGER from Young Hyundai of Rockwall responded on 03/29/2017 04:43 AM

Thank you for your survey and 5 Star score . We appreciate your loyality to our dealership.  God Bless .

Sincerely,

SELBY FULLER
SERVICE MANAGER
YOUNG HYUNDAI

JB
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John B.
Royse City, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2017
verified customerVerified Customer
Category: Service
Hyundai Review
Great business to do business with.
Recommended
Selby H F., SERVICE MANAGER from Young Hyundai of Rockwall responded on 03/29/2017 05:05 AM

Thanks John, you have always been a very loyal customer to us.
As of Monday March 27 we have changed owner ship to Clay Cooley Hyundai.    Look forward to seeing you again for your next scheduled service visit.   God Bless.

Sincerely,

SELBY FULLER
SERVICE MANAGER
YOUNG HYUNDAI

JW
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John W.
Rockwall, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2017
verified customerVerified Customer
Category: Service
Good as new!
Brought my car in for rim repair and detail... the car felt like a brand new car when I got it back!
Recommended
Selby H F., SERVICE MANAGER from Young Hyundai of Rockwall responded on 03/29/2017 05:56 AM

John ,

Thank you for your survey and the 5 Star score.  We appreciate you coming back to us to take care of your service needs.  We have just changed ownership , we are now Clay Cooley Hyundai. All the employees are still here.  Also in April and May we will be having a Tire Sale.  Buy three and get the fourth for $1.00 !!
Just some information for you .   God Bless.

Sincerely,

SELBY FULLER
SERVICE MANAGER
YOUNG HYUNDAI

Verified Customer
Rockwall, TX
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/28/2017
verified customerVerified Customer
Category: Service
No extras
a little over priced and not real fast, with no extras.
Recommended
Selby H F., SERVICE MANAGER from Young Hyundai of Rockwall responded on 03/29/2017 06:10 AM

Thank you for your survey. We are going through a ownership change here , new computers , new policy and procedures. It is going to take a little time for everything to run smooth again ,but we are getting there. Still work on getting additional people for the car wash to make the process faster. We appreciate you as a customer and wish you not to give up on us .  God Bless.

Sincerely,

SELBY FULLER
SERVICE MANAGER
YOUNG HYUNDAI

Verified Customer
Wylie, TX
Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2017
verified customerVerified Customer
Category: Service
Great Customer Service
Need I say more?
Recommended

MH
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Michael H.
Rockwall, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/28/2017
verified customerVerified Customer
Category: Service
.
.
Not Recommended
Selby H F., SERVICE MANAGER from Young Hyundai of Rockwall responded on 03/28/2017 04:22 PM

Michael,

Thank you for the survey. I totally understand your frusturation with the time frame to repair your car. The parts availablity is something that we ( Young Hyundai) cannot control. I am thankful that we had a loaner car to provide you with during this time frame. The survey reflects on Young Hyundai and everyone in the Service Department. If you wish to rescore the survey based on Nathan's performance for you ,you may do so. We thank you for the opportunity and the privilege to serve you and to take care of all of your service needs and look forward to seeing you again.   God Bless .


Sincerely,

SELBY FULLER
SERVICE MANAGER
YOUNG HYUNDAI

KW
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Kent W.
Wills Point, TX
Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2017
verified customerVerified Customer
Category: Service
Great Dervice Department
Excellent customer service from Nathan
Recommended
Selby H F., SERVICE MANAGER from Young Hyundai of Rockwall responded on 03/28/2017 04:07 PM

Kent,

I will pass on the kind word to Nathan. We appreciate the survey and the 5 Star score.   We look forward to seeing you again for your next scheduled service visit.   God Bless.

Sincerely,

SELBY FULLER
SERVICE MANAGER
YOUNG HYUNDAI

MR
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Monica R.
Garland, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2017
verified customerVerified Customer
Category: Service
Friendliest
Everyone in the service department is extremely friendly and they always provide quick service!
Recommended
Selby H F., SERVICE MANAGER from Young Hyundai of Rockwall responded on 03/25/2017 05:15 PM

Monica,

Thank you for taking the time to complete our survey . I review each one to make sure everyone is satisfied with our process. We appreciate the 5 Star score and look forward to seeing yu again for your next scheduled service visit.    God Bless.

Sincerely,

SELBY FULLER
SERVICE MANAGER
YOUNG HYUNDAI

Verified Customer
Rockwall, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2017
verified customerVerified Customer
Category: Service
Always courteous and prompt
They are always professional and friendly. Great customer service.
Recommended
Selby H F., SERVICE MANAGER from Young Hyundai of Rockwall responded on 03/25/2017 04:54 AM

Thank you so much for your survey and the 5 Star survey.
Thank you for your kind words . We look forward to seeing you again for your next scheduled service visit.  God Bless.


Sincerely,

SELBY FULLER
SERVICE MANAGER
YOUNG HYUNDAI

Verified Customer
Rockwall, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2017
verified customerVerified Customer
Category: Service
Service
Yes
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/24/2017
Category: Service
Service
Yes
Recommended
Selby H F., SERVICE MANAGER from Young Hyundai of Rockwall responded on 03/24/2017 03:01 PM

Thank you for the survey and your comments. We are customer driven here at Young Hyundai Service Department and it takes each employee to do their part to see that each customer is given the very best attention on each visit. I will address this matter to be sure that it will not happen again to you or any other customer. Thank you again for talking to me on the phone. We look forward to seeing you again for your next scheduled service visit.  God Bless you and your family.

Sincerely

SELBY FULLER
SERVICE MANAGER
YOUNG HYUNDAI

Verified Customer
Rockwall, TX
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/23/2017
verified customerVerified Customer
Category: Service
Good service
Timely.
Recommended
Selby H F., SERVICE MANAGER from Young Hyundai of Rockwall responded on 03/23/2017 02:08 PM

Thank you for your survey we appreciate the 4 Star score.  We will try harder on your next visit to get 5 Stars . We appreciate you allowing us to serve you .    God Bless.

Sincerely,

SELBY FULLER
SERVICE MANAGER
YOUNG HYUNDAI

PH
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Perry H.
Garland, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2017
verified customerVerified Customer
Category: Service
car service oil change
the service group are great they make you feel welcome
Not Recommended
Selby H F., SERVICE MANAGER from Young Hyundai of Rockwall responded on 03/23/2017 02:04 PM

Perry,

Thank you for you survey and the 5 Star score.

We look forward to seeing you again for your next scheduled service visit.         God Bless.

Sincerely,

SELBY FULLER
SERVICE MANAGER
YOUNG HYUNDAI
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