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SureCritic / Makes / Hyundai / IONIQ 5 / 2025

2025 Hyundai IONIQ 5

Average Score

Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(15 Reviews)
43%
Write a Review
Category Summary
(Avg. out of 10)
    Value
  • Poor
    Fair
    Good
    Excellent
    8.2
    • Features
  • Poor
    Fair
    Good
    Excellent
    8.7
    • Build Quality
  • Poor
    Fair
    Good
    Excellent
    8.6
    • Fun
  • Poor
    Fair
    Good
    Excellent
    8.8
    • Reliability
  • Poor
    Fair
    Good
    Excellent
    7.7
    • Performance
  • Poor
    Fair
    Good
    Excellent
    9
    • Exterior
  • Poor
    Fair
    Good
    Excellent
    8.5
    • Comfort
  • Poor
    Fair
    Good
    Excellent
    8.9
    • Interior
  • Poor
    Fair
    Good
    Excellent
    8.9
    • Styling
  • Poor
    Fair
    Good
    Excellent
    8.9

Reviews

Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(15 Reviews)
Write a Review

Reviews

RD
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Randal D.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/17/2025
Verified Review

Quiet smooth ride, roomy and comfortable.

Overall, a very well engineered vehicle. Smooth and quiet ride- especially compared to my 2018 Tesla 3. Acceleration is good, along with the handling. The auto drive works well and makes for easier driving on long trips. HUD is also a great addition..
    Value
  • 8
    • Build Quality
  • 9
    • Reliability
  • 9
    • Exterior
  • 5
    • Interior
  • 6
    • Features
  • 9
    • Fun
  • 8
    • Performance
  • 9
    • Comfort
  • 9
    • Styling
  • 5
JS
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Joseph S.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/13/2025
Verified Review

Only had the car for 30 days

Car has been in the shop for 60 days with EV battery failure and no timeline for replacement. We did a 2 year single-pay lease and had the car for 30 days until the BMS alerted and the car would not charge reliably or past 67%. Took it in to realize the main EV battery was going to need to be replaced. After nearly 60 days in the shop, we still don’t have a timeline of when the battery will be shipped and replaced by Hyundai.
    Value
  • 1
    • Build Quality
  • 1
    • Reliability
  • 1
    • Exterior
  • 1
    • Interior
  • 1
    • Features
  • 1
    • Fun
  • 1
    • Performance
  • 1
    • Comfort
  • 1
    • Styling
  • 1
Hyundai Motor America responded on 04/14/2025 12:15 PM

Thank you for sharing your concerns with us. This information has been forwarded to your case manager for further handling. ^cc
RB
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Robert B.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/12/2025
Verified Review

Overall, an enjoyable vehicle

Lots of things to like about the car—smooth ride and decent efficiency. Could be quicker on the launch but I guess that’s what the N trim level is for. The greatest feature is actually the door handles, which are huge, long, illuminated troughs. It’s amazing how useful they are for temporarily storing small items.
Recommended
    Value
  • 10
    • Build Quality
  • 9
    • Reliability
  • 9
    • Exterior
  • 9
    • Interior
  • 10
    • Features
  • 9
    • Fun
  • 9
    • Performance
  • 8
    • Comfort
  • 10
    • Styling
  • 9
MS
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Michael S.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/12/2025
Verified Review

Great car when the 12v works

This is a great all around car. I prefer smaller cars, usually hatchbacks, and while most cars are getting bigger these days, the 2025 Ioniq 5 is effectively a modern hatchback and around the same size as a compact SUV like the RAV4 or Tucson. Also one of the first EVs to adopt the NACS charging port (Tesla port). The biggest downside to this car is the 12v system. Frequently you will have 12v issues, which means you cannot start the car. You will learn to always carry a portable jumper pack with you (possibly two of them). It's not just ICCU problems, I've been through two 12v batteries already within 3 months of owning the car and neither issue was related to the ICCU. Many Hyundai cars, especially their EVs and to a lesser extent their Hybrids (Tucson HEV) have very unreliable 12v battery systems with constant drain issues. So if you're looking for reliability, you make want to look elsewhere. I also wish the electronic child lock was not a single button to control all 4 rear passenger locks. It should really be split into 2 buttons like Audi and Tesla do.
    Value
  • 9
    • Build Quality
  • 9
    • Reliability
  • 1
    • Exterior
  • 10
    • Interior
  • 9
    • Features
  • 9
    • Fun
  • 8
    • Performance
  • 9
    • Comfort
  • 9
    • Styling
  • 10
Hyundai Motor America responded on 04/14/2025 01:38 PM

Allow us to reopen the case we had with you and review your concern once more. Please expect a call shortly from our specialist. Thank you. ^cc
CT
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Clare T.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2025
Verified Review

Great car, annoying character constraints on customer reviews.

Easy to drive. The NACS charging port makes it easy to charge. Good driver assist features. Is not a Tesla! Making customers use a minimum number of characters in the review is a negative and came close to having me abandon this review unfinished.
Recommended
    Value
  • 9
    • Build Quality
  • 10
    • Reliability
  • 10
    • Exterior
  • 10
    • Interior
  • 10
    • Features
  • 9
    • Fun
  • 10
    • Performance
  • 10
    • Comfort
  • 10
    • Styling
  • 10
MJ
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Michael J.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/12/2025
Verified Review

Would be great if everything worked

Like the car. Can’t use Lane Keep Assist. Keeps telling me it can’t see my face. Service people have no clue how to fix it. Called Hyundai Customer Service Waiting for response. If the problem gets fixed, the car would be terrific.
    Value
  • 7
    • Build Quality
  • 9
    • Reliability
  • 8
    • Exterior
  • 8
    • Interior
  • 10
    • Features
  • 9
    • Fun
  • 9
    • Performance
  • 9
    • Comfort
  • 8
    • Styling
  • 8
Hyundai Motor America responded on 04/14/2025 11:28 AM

Thank you for sharing your concerns with us. This information has been forwarded to your case manager for further handling. ^cc
LH
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Lauri H.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2025
Verified Review

Under-educated dealer on tech set up was the only issue

Dealer was not well trained on setting in up digital keys and during negotiation told us we'd get a period of free charging which he withdraw just before we closed the deal ( which changed the economics of the deal.) we went back once in the digital key issue and eventually called Hyundai support to get the correct setup for the second user. There was confusion on what charging plugs/adapters were included. The car itself has been a pleasure to drive. The large display of media, maps, etc could be better laid out & have a few more customizations, but is ok. We have not been disappointed by or purchase
Recommended
    Value
  • 8
    • Build Quality
  • 9
    • Reliability
  • 9
    • Exterior
  • 9
    • Interior
  • 7
    • Features
  • 8
    • Fun
  • 9
    • Performance
  • 9
    • Comfort
  • 8
    • Styling
  • 9
GS
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GENA S.
2025 Hyundai IONIQ 5
verified customerVerified Owner
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/12/2025
Verified Review

Purchased new - delivered dirty and broken

Noticed back panel was not attached on left side. Took it in and was told I would need to pay $2500 to fix and this clearly happened when I got the car washed except the car was filthy and I never got it washed. Very poor customer service. Disappointing when you spend so much money on a new car.
    Value
  • 6
    • Build Quality
  • 3
    • Reliability
  • 6
    • Exterior
  • 3
    • Interior
  • 9
    • Features
  • 8
    • Fun
  • 9
    • Performance
  • 9
    • Comfort
  • 8
    • Styling
  • 8
Hyundai Motor America responded on 03/13/2025 06:52 AM

Hello Gena, we would like the chance to address your concerns. A representative will be reaching out shortly with further assistance. ^cc
Displaying 8 Reviews

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