10-Year 100,000-mile Warranty, America's Best? Yeah Right! Cause it needs it, too bad they don't honor it!
This nightmare started when we got a 2024 Santa Fe Calligraphy AWD. I was out of the country for work and had a Santa Fe for a couple of weeks as a rental. I liked the way it looked, and I enjoyed driving it. I took pictures of it and sent them to my wife, and she liked it so much that we went to check it out and test-drive it when I came home. We decided to trade in my wife's 2023 Ford Expedition King Ranch Max with 8k miles on it since she did not drive it much because it is a big SUV, and since the Santa Fe is much smaller she liked it. Again, she doesn't drive it much because she has a 2019 F150 as her daily. One day she wanted to take the Santa Fe to work but the "Transmission System error, Check transmission oil immediately!" warning came on the dash, the car only had 1230 miles on it, took it to the dealership and after they checked it they said they could not find anything nor duplicate the error and to take it back and come back if it happens again. Two weeks later when my wife wanted to take it to work the warning came back on again, this time I took it to a closer dealership since I didn't want to drive it with the warning light on, since it shifted very late and hard. The second dealership checked it and told me that there was little to no oil in the transmission, and told me there might be a leak. Again it only had 1230 miles. I told them there was no oil leak since there was nothing in our garage floor, and then they said that if that's the case it might have been shipped without oil from the factory.... Are you kidding me? So after they filled it with oil, I took it back and called the original dealership to ask them how they couldn't see that there was no oil and if they even bothered checking it, they got their service manager involved and they told me that the code it had was for a faulty transmission module and that pretty much it needs a new transmission, I called Hyundai and at first, they asked me if I want them to buy it back or do I want a replacement. Since it was my wife's car I wanted to ask her first, and after she said she didn't feel comfortable driving it I called back Hyundai, but this time they said they couldn't do anything. I asked them since it already had a code saying it had a bad module would they at least replace the transmission, Hyundai said that since the code was cleared they wouldn't do it until the code came back. Well, I am in talks with a Lemon Law attorney now to get this issue solved since they wouldn't honor their so-called 10-year 100,000-mile warranty at 1230 miles. I should have never bought a Hyundai and I can't believe I was about to buy an Elantra N..... I will never recommend a Hyundai to anyone and will always share my BS experience with Hyundai. It's sad because I am Korean American and I was proud of how much progress Hyundai made, but I guess it was only skin deep.
Verified Owner
