Poor Craftsmanship and Underhanded Business Practices - Very Dissatisfied
We purchased a new 2019 Tuscon in December 2019. Three weeks later the dashboard is lit up, driver's side headlight is out, and multiple warnings on the dashboard display screen - check blind spot detection sensor and check front collision sensor. I took the car to the dealership to be informed that there was rodent damage to a wiring harness and left rear wheel sensor totaling $879. First, this damage could have already been in the car from the dealership! Its 3 weeks old with less than 700 miles. We have a 2007 Tuscon we love that sits in the same driveway with no damage. Second, Hyundai began using soy/plant based materials in its wiring components over the last few years, resulting in an increase in frequency of this type of damage. Just google it for yourself. There was a class action lawsuit in 2017 for this very issue, which Hyundai settled out of court. Hyundai USA and the dealer failed to inform me about this potential problem. I would have gladly spent $100 - $200 on preventative measures had they simply informed a repeat consumer. Instead I'm left with an almost $900 repair bill on a new car. Very disappointing way to treat consumers, whether the damage was already present or by failing to simply inform. I do not trust this company and do not recommend you buy from Hyundai.
Verified Owner
