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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Adam Ritch
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Adam Ritch

Service Advisor
Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(278 reviews)
68

Reviews of Adam Ritch

JB
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JAMES B.
Post Falls, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2022
verified customerVerified Customer
10
Category: Service
recall service
service was great,lways is. everyone is super nice and friendly, was in and out
judy b
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/02/2023 02:54 PM

Judy, thank you for the great review! We're so grateful that you choose to come to Mike White Ford. 

Employees worked with
AR
Adam Ritch
Service Advisor
VG
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VERNON G.
Post Falls, ID
Ford F450
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2022
verified customerVerified Customer
10
Category: Service
Outstanding
Best ford dealer I have ever worked with!!
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/21/2022 02:51 PM

Vern, thank you for the outstanding review! We're always glad to see you and to have the opportunity to serve you!

Employees worked with
AR
Adam Ritch
Service Advisor
KN
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KATHRYN N.
WA
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2022
verified customerVerified Customer
10
Category: Service
Service
This was the first time for service here and I was impressed with how helpful the service desk was.
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:13 AM

Kathryn, welcome to the family! Thank you for giving us the opportunity to serve you. We hope to have the opportunity again!

Employees worked with
AR
Adam Ritch
Service Advisor
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Verified Customer
Airway Heights, WA
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2022
verified customerVerified Customer
10
Category: Service
Awesome
Mike White always does amazing work.
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:17 AM

Anonymous, thank you for the awesome review! We're grateful that you chose Mike White Ford!

Employees worked with
AR
Adam Ritch
Service Advisor
CC
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CASSIE C.
Athol, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/12/2022
verified customerVerified Customer
10
Category: Service
Adam is Awesome
Got me in as quick as they could
Adam was great to work with. Fixed my issue quickly and also checked out the rest of my vehicle
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/14/2022 10:38 AM

Cassie, thank you for the awesome review! We've passed along your kind words to Adam and the team! Thank you for choosing Mike White Ford!

Employees worked with
AR
Adam Ritch
Service Advisor
VG
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VERNON G.
Post Falls, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2022
verified customerVerified Customer
10
Category: Service
Great personal
Fast
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/23/2022 04:28 PM

Vernon, thank you for the great review! We look forward to serving you again in the future!

Employees worked with
AR
Adam Ritch
Service Advisor
SA
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STEVEN A.
Spokane, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2022
verified customerVerified Customer
10
Category: Service
Excellent Service
Adam at Mike white Ford has been a pleasure to work with. Unfortunately, I have had some unforeseen issues with my new truck and Adam has been diligent in getting the problems resolved. He is great with communicating in a timely manner and helping alleviate and stumbling blocks like transportation.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:22 PM

Steven, thank you for the excellent review. Issues with new vehicles are never fun but we're so glad that Adam is taking excellent care of your vehicle. Thank you for choosing Mike White Ford!

Employees worked with
AR
Adam Ritch
Service Advisor
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Verified Customer
Airway Heights, WA
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2022
verified customerVerified Customer
10
Category: Service
Review
Quality work and very respectful!
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/14/2022 02:01 PM

Anonymous, thank you for the 5 star review! We put our heart into everything that we do and we're so glad that you had a positive experience! We look forward to serving you again in the future.

Employees worked with
AR
Adam Ritch
Service Advisor
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Verified Customer
Coeur D Alene, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2022
verified customerVerified Customer
10
Category: Service
.
.
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/19/2022 03:16 PM

Anonymous, thank you for the 5 star review! We look forward to serving you again in the future.

Employees worked with
AR
Adam Ritch
Service Advisor
LW
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LAWRENCE W.
Nine Mile Falls, WA
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2022
verified customerVerified Customer
10
Category: Service
Transmission Repair
The staff was courteous and efficient. The repair, if successful, will be evident the next time I am towing the trailer.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2022 02:27 PM

Lawrence, thank you for the 5 star review! We're confident that your next tow experience will be much more pleasant! Thank you for choosing Mike White Ford!

Employees worked with
AR
Adam Ritch
Service Advisor
CC
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CASSIE C.
Athol, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/13/2022
verified customerVerified Customer
9
Category: Service
Recall work and check engine light
As usual the service people are fantastic
The problem is when I called and said my 2021 Explorers check engine light was on and I couldn’t figure out why, the wait to get it in was a month
Can’t you have openings for diagnosis?
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2022 02:09 PM

Cassie, we hear your frustration. We are actively seeking additional technicians to help offer more availability and flexibility. Stay tuned! Thank you for choosing Mike White Ford!

Employees worked with
AR
Adam Ritch
Service Advisor
JH
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JOHN H.
Coeur D'Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2022
verified customerVerified Customer
10
Category: Service
Excellent Service
Excellent service from all employees !
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/02/2022 10:16 AM

John, thank you for the excellent review! We look forward to having the opportunity to serve you again in the future!

Employees worked with
AR
Adam Ritch
Service Advisor
KM
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KARLA M.
Coeur D Alene, ID
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/14/2022
verified customerVerified Customer
9
Category: Service
Service
In the short time after buying our used 2016 F-150 we had some electrical issues and our back-up camera worked only sporadically. We had to take two trips in for the electrical fix, and another to replace the back-up camera. While it was frstrating for us, that applied to the mechanics too. The extended warranty took care of our expenses and provided "loaner vehicle" too. Now our P/U seems almost new and we are happy with it. The frustrated service guys, Adam in particular, hung in there with us and delivered. Thank you Mike White Ford. You are earning our future business.
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/26/2022 02:12 PM

Karla, we hear your frustrations! It feels awful when things go wrong soon after people purchase a vehicle, but we're so glad that the extended warranty worked exactly in the manner in which is was designed. Our service team is so pleased that we were able to get everything taken care of for you! Thank you for choosing Mike White Ford!

Employees worked with
AR
Adam Ritch
Service Advisor
Verified Customer
Osburn, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2022
verified customerVerified Customer
8
Category: Service
Did the work quicker than quoted. All requests were addressed and taken care of.
Brought my truck in for a factory recall. Work was done quicker than I expected and all issues were fixed. A loaner car was needed and was waiting when I arrived.
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/14/2022 09:55 AM

Anonymous, thank you for the 5 star review. We're so glad that we were able to take care of your recall and get you back on the road even sooner than anticipated. We look forward to serving you again in the future.

Employees worked with
AR
Adam Ritch
Service Advisor
AF
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ALLAN F.
Post Falls, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2022
verified customerVerified Customer
10
Category: Service
Mike White Ford sets the STANDARD for SERVICE
EXCELLENT SERVICE AS USUAL!
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/22/2022 08:56 AM

Allan, thank you for the excellent review! We're so glad that you had such a positive experience! We look forward to serving you again in the future!

Employees worked with
AR
Adam Ritch
Service Advisor
AH
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AARON H.
Post Falls, ID
Ford Super Duty F-350 SRW
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/08/2022
verified customerVerified Customer
2
Category: Service
Oil chnage and tire rotation
Had my truck oil changed and tires rotated which went fast and well. what struck me as odd was they gave my 2 day old air filter a yellow, need to be replaced soon, rating.

I've also had severe issues from this dealer with tire balancing. I have taken tires that were just mounted and balance by these guys to another shop and they showed me personally one of the wheels was over 4oz out of weight. the remaining 3 averaged 2.5oz out
Employees worked with
AR
Adam Ritch
Service Advisor
HN
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HANK N.
Rathdrum, ID
Ford Super Duty F-250 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2022
verified customerVerified Customer
9
Category: Service
Redoing seal seep and diagnosis engine check
Seep looks like it is fixed now. I’ll keep monitoring. Engine check light diagnostics proved inconclusive but is remaining off. Fixed weather stripping between cab and bed. All work done 2.
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/06/2022 04:41 PM

Hank, thank you for the positive review. We're glad that the seep looks like it is all sorted for now and the weather stripping looks good. Thank you for choosing Mike White Ford!

Employees worked with
AR
Adam Ritch
Service Advisor
LW
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LAWRENCE W.
Nine Mile Falls, WA
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2022
verified customerVerified Customer
10
Category: Service
Transmission Repair
The truck had, often, a very hard 2-1 downshift, sometimes 3-2, and once 7-5. Initially, reprogramming was accomplished, with no appreciable improvement. The valve body was overhauled and, so far, shifts, both up and down, are smooth. Mike White Ford was excellent to work with.
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/06/2022 04:15 PM

Lawrence, thank you for the 5 star review. We're so glad that we were able to get things sorted and smooth for you! We look forward to serving you again in the future!

Employees worked with
AR
Adam Ritch
Service Advisor
JA
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JUDY A.
Dalton Gardens, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2022
verified customerVerified Customer
10
Category: Service
Excellent and proffesional
Excellent and professional service
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/06/2022 04:14 PM

Judy, thank you for the excellent review! It was a pleasure serving you. We look forward to serving you again in the future!

Employees worked with
AR
Adam Ritch
Service Advisor
Verified Customer
Post Falls, ID
Ford Crown Victoria
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2022
verified customerVerified Customer
10
Category: Service
I arrive, they boogie, I leave
See above
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/06/2022 04:06 PM

Anonymous, thank you for the great review! We look forward to serving you again in the future!

Employees worked with
AR
Adam Ritch
Service Advisor
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