Reviews of Anthony Hicks

Maryscott G.

Hot Springs National Park, AR

2021 Hyundai Santa Fe

ReScore Review™

03/29/2021

Verified Customer

Category: Sales

The PR Person, Kimberly, Is Very Nice and Gets a 5 Star, but Not the Dealership

Kimberly called, listened empathetically, and scheduled my driver's side window repair and also made arrangements for me to have a loaner while the window is being replaced. What she did is what ANY DEALERSHIP SHOULD DO WHEN SELLING A DAMAGED NEW CAR. She listened as I recanted my experience at the dealership, but she explained that there was nothing she could do about advertised e-price discrepancy and what I paid for the SUV. She did agree to relay to the managers how I felt when neither of them would get out of their chairs to talk to me in person about the final paperwork and the cracked window.
IT was explained to me that this score only has to do with how my dissatisfaction was handled AFTER the sale. If I could give Kimberly a 5 star I would because she was friendly and empathetic. As for Crain Hyundai as a dealership and trying to explain what makes this place so great or not in a few words, I did that with my original rating. If a person who could actually discuss with me the lack of transparency and could make an attempt to reconcile the mishandling of the sale AND the treatment I received, my score would be different. At least I got a phone call and a scheduled appointment.

Not Recommended

Original Review

03/29/2021

Category: Sales

Transparency Issue

Hyundai makes excellent, high quality, highly rated vehicles, but when shopping online, make sure you know WHICH Crain dealership offers the car or SUV you have found. Take a photo of the vehicle and the price at which it is offered to make sure the salesperson knows you are aware of the price Crain has advertised the car. Because I found the Santa Fe I wanted online on a Crain website, I thought that price would be honored if the Little Rock dealership sent for that vehicle at the North Little Rock dealership. My $2000 mistake.
The SUV I bought was being used as a NLR manager's car and had 2500 miles on it and a small crack in the driver's side window. The Little Rock dealership did not want to pay to have the window replaced because I was told the North Little Rock dealership was a different dealership and should be responsible. My salesperson did step in at that point and ask that the service department in Little Rock take care of it and bill North Little Rock. I guess the general managers agreed because that is what I was told. I was not invited into their office, In fact, I felt like I was not welcome into their office and neither of the general managers would even give me eye contact.
I am totally impressed by the Santa Fe. It is an outstanding SUV! Hyundai is making so many excellent vehicles, but choose your dealership carefully. Choose your salesperson carefully. I have read that the service department at Crain Little Rock is very good, and after the sale, that is what is important, but navigate your deal very carefully, and never make the same mistake that I did thinking that if Crain offers a price in Conway or North Little Rock that Little Rock will honor it.

Not Recommended

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/29/2021 10:54 AM

Maryscott,
Thanks for your feedback. We apologize for your unhappy experience. Please give me call so we can discuss your concerns. I would also like to get your repair set up and done for you. Kimberly Stewart, Customer Relations Manager
501-604-1502

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/29/2021 01:00 PM

Maryscott,
Thanks for the rescore and the kind words. I will keep an eye on your window when it comes in and let you know.
Kimberly Stewart, CRM

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