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SureCritic / Hyundai Dealer / Joe Machens Hyundai / ANDREW A MOELLER
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ANDREW A MOELLER

Joe Machens Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(913 reviews)
90

Reviews of ANDREW A MOELLER

KS
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Kristina S.
Columbia, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Kris S
I love how they almost always let me know before I even receive a notification in the mail about a recall and handle it immediately. Always very helpful and friendly!
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 03/14/2019 09:12 AM

Thank you for the great review!!!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
JD
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Julie D.
Boonville, MO
2007 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
repairs
always friendly, service is done in al timely manner and no take backs.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 03/11/2019 11:45 AM

Thank you Julie!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
MW
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Melvin W.
Columbia, MO
2017 Hyundai Ioniq Hybr
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/08/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Once again excellence delivered
Everything always goes as expected. Who could ask for more than that.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 03/11/2019 11:43 AM

Thank you for the feedback.  Let us know how we can earn that 5th star.

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
PH
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Paul H.
Columbia, MO
2017 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
My experience with your Columbia dealer
I moved back to Columbia, MO, last year and I want to use your Columbia Joe Machens Hyundai dealer for all maintenance and repair requirements.
Two recalls were taken care of promptly and no other work was needed.
We discussed when I should have the next oil change.
I was treated great and have confidence that they will continue to do the same in the future.
My new address is:
4113 Congo Circle
Columbia, MO 65202
Please change your company records to reflect this.
I love my car.
Thank you.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 03/04/2019 08:41 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
CB
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Christian B.
Columbia, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Competent and timely
Joe Machens was prompt and competent in working on our vehicle.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 02/28/2019 01:58 PM

Thank you for the 5 star review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
EL
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Edward L.
Iberia, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good dealership not fond of corporate
The dealership was great to work with. The people were friendly and helped out as much as possible. My problem was corporation. They agreed to pay for parts but not labor even though I had the car looked at while still under warranty. I think that is bad for business.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 02/28/2019 01:58 PM

Thank you for the 5 star review!  I'm sorry we weren't able to do more for you.

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
Verified Customer
Columbia, MO
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Working with Justin and Andrew at Joe Machens Hyundai is always a pleasure. They both make sure I understand what is going on with my vehicle.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 02/27/2019 06:27 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
Verified Customer
Columbia, MO
2015 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/24/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not Satisfied
Staff was friendly but not timely
Not Recommended
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 02/26/2019 03:07 PM

I want to apologize for your most recent service visit.  No excuses need to be made.  Leaving your vehicle unattended and the time it took to service it are completely unacceptable.  Scheduling a time for pick up of vehicles and locking them outside are both part of normal, everyday procedure.  I do appreciate you bringing this to my attention, so I can be sure that neither become a reoccurring issue.

Thank you for your response,

Justin Kertz
Service Manager
Joe Machens Hyundai

Employees worked with
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ANDREW A MOELLER
DF
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Diann F.
Mexico, MO
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
great service
no complaints, everything checked out, wasn't expecting to spend almost 400.00, but it was work that needed to be done.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 02/23/2019 05:36 AM

Thank you for the 5 star review!

 

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
RT
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Ronald T.
Madison, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
no comment
good service
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 02/20/2019 05:36 AM

Thank you for the 5 start review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
Verified Customer
Fulton, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Good service
I got in and out
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 02/19/2019 01:12 PM

Thank you for the 5 start review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
KD
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Karol D.
Centralia, MO
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
The oil change was done quickly and they addressed an issue I was having with the seatbelt. I was able to use my lunch time and very satisfied with everything -- clean waiting room, hot cappuccino and friendly staff
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 02/15/2019 06:49 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
DC
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Donald C.
Centralia, MO
2015 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/10/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
No complaints on service.
They are attentive, thorough, and have always done a good job for us.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 02/15/2019 06:49 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
CG
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Catherine G.
Fulton, MO
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Machens treats me as if I am a valuable customer
My husband damaged his fob, a not so routine visit. We have 2 Hyundai vehicles that are routinely serviced at Machens Hyundai. But Andrew always recognizes us and always is AAA+++ polite and helpful. I trust him. He could take my business for granted, but he doesn't.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 02/15/2019 06:50 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
CH
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Clydia H.
Columbia, MO
2011 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good, friendly, informed service
Excellent, as usual!
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 02/15/2019 06:50 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
LW
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Llona W.
Columbia, MO
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thank you.
Always very helpful.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 02/15/2019 06:50 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
RY
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Ron Y.
Hallsville, MO
2017 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/08/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Made a appointment and was in and out under 30 minutes. Service tec was very knowledgeable of my type of car.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 02/08/2019 12:54 PM

Thank you for the feedback.  Let us know if there is something we can do different to earn that 5th star.

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
Verified Customer
California, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Great service. Received an appointment when I request and was kept up-to-date with the progress of the car.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 02/05/2019 03:20 PM

Thank you for the 5 star review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
JD
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Julie D.
Boonville, MO
2007 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great servuce and people.
Everyone is friendly and the service is great
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 02/05/2019 10:17 AM

Thank you Julie!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
KF
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Kurt F.
Fayette, MO
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick service!
I had 100,000 mile maintenance due on my vehicle and let the service team know I needed to be done and on the road by 4 PM. At 4:02 I was headed out the door! They did great work in a timely manner!
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 01/28/2019 07:00 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
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