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SureCritic / Hyundai Dealer / Joe Machens Hyundai / ANDREW A MOELLER
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ANDREW A MOELLER

Joe Machens Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(913 reviews)
90

Reviews of ANDREW A MOELLER

Verified Customer
Columbia, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service
I had several items taken care of and with coupons, it was less than I expected. At Christmas time, that was a great reward. I will definitely be back for my next service- big or small!
Recommended
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 12/21/2018 09:07 AM

Thank you for completing our survey.  We are very happy to hear you are satisfied with our service.  You can expect the same great outcome any job big or small.

Tyler Schrimpf - 573-474-7400

Employees worked with
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ANDREW A MOELLER
RL
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Rochelle L.
Macon, MO
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Columbia no machens hyundaui
Excellent service always, 4th Hyundai I've bought. Jeffrey McLaughlin and Michael keller are tops and treated me like family! Love this place! Derive department always goes above and beyond too.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 12/19/2018 01:47 PM

Thank you for the great review Rochelle!  Enjoy the new Tuscon.

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
IC
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Ilir C.
Columbia, MO
2015 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
I had a great service
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 12/14/2018 07:45 AM

Thank you so much for the 5 star review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
CC
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Charlette C.
Columbia, MO
2018 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
December 5th Service
The Columbia MO Hyundai service department does a great job. In addition
the Service Mgr, Justin has assisted me on occasion and he is very professional and friendly.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 12/11/2018 06:09 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
Verified Customer
Gravois Mills, MO
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service.
Excellent service and covered warranty work too.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 12/11/2018 06:10 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
RC
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Robert C.
Columbia, MO
2004 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/08/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service is good, but too expensive...just like ALL dealerships.
I don't like taking my vehicle to dealerships for repairs because they are too expensive.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 12/11/2018 06:08 AM

Thank you for the feedback.  At our dealership your vehicle is worked on by factory trained technicians  with a vast knowledge of Hyundai vehicles.  While the costs may be slightly higher than independent garages, the quality of the repairs will be higher.  We truly appreciate your business and the feedback.  Let us know if we can be of any assistance in the future.

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
BW
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Betty W.
Centralia, MO
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Always very timely with appointments.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 12/05/2018 08:34 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
DA
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Dennis A.
Columbia, MO
2009 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Regular service
Professional fine job
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 11/30/2018 02:24 PM

Thank you for the 5 star Dennis!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
JA
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James A.
Columbia, MO
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service, Quick Turnaround
I've always taken my Elantra to the dealership and have always gotten great service and had quality work done. I have one teensy gripe, and that is the price of a battery. I know that's not something they can really help, but good lawd 160$ for a battery is a lot. Still 5/5 stars, great work, great service, can't ask for more.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 11/30/2018 02:23 PM

Thank you for the 5 star review!  Unfortunately battery prices have gone up quite a bit in the last few years. We truly appreciate your business and the great score.

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
SB
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Steven B.
Fulton, MO
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
People
Friendly people in every department
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 11/30/2018 02:21 PM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
KS
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Kathleen S.
Columbia, MO
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Reliable, friendly, expedient
Andrew was again, great. Very helpful in getting my car checked out and new tires. I like that he doesn't try to arm twist me into any services costs I don't need. Trust is a hard feeling to get and once gone a very difficult feeling to "repair". I love having the car washed. Missed the early morning donuts! It's the one time I let myself ignore my diet.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 11/27/2018 10:48 AM

Thank you for the 5 star review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
Verified Customer
Columbia, MO
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, professional service
They seemed genuinely interested in keeping my car running smoothly for me.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 11/26/2018 08:44 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
BB
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Billie B.
Sturgeon, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service....Great CAR!!!!
Everyone at Hyundai was great! The service was exemplary and quick. My mechanic even left a lovely hand-written sticky note on my rear view mirror with his card. I love my Genesis and will definitely purchase another. My son who is 13 loves it too...when I bought my Genesis he said "So Mom when I turn 16 you're going to want to buy a newer Genesis...right?!?!" So for right now my son is lending me his Genesis until he can drive!
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 11/26/2018 08:45 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
MS
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Mark S.
Columbia, MO
2017 Hyundai Ioniq Hybr
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai Ioniq Service
Thus service visit went very well. Everyone was friendly and helpful and the work was done on time.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 11/26/2018 08:46 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
MW
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Mary W.
Columbia, MO
2012 Hyundai Sonata Hyb
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Appointments
All appointments should be done first come, first serve.
Recommended
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 11/23/2018 03:12 PM

We appreciate your feedback.

Tyler Schrimpf - 573-474-7400

Employees worked with
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ANDREW A MOELLER
Verified Customer
Osage Beach, MO
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Above and Beyond
Vacuumed and washed the car too!!!
Recommended
JUSTIN K., Service Manager from Joe Machens Hyundai responded on 11/23/2018 02:39 PM

Thank you for your review!  We try to wash every car that comes through for service.  I am happy to know that it did not go unnoticed.  Have a good weekend.

Justin Kertz
Service Manager
Joe Machens Hyundai
Employees worked with
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ANDREW A MOELLER
Verified Customer
Fulton, MO
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service review
quick, efficient and helpful
Recommended
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 11/12/2018 05:39 AM

We appreciate the completion of this survey!

Tyler Schrimpf - 573-474-7400

Employees worked with
avatar
ANDREW A MOELLER
Verified Customer
Columbia, MO
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Been going for years
Service was quick, waiting area is nice. Donuts, coffee, soft drinks, water. No complaints.
Recommended
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 11/05/2018 03:25 PM

Thanks for the great feedback! See you next time.

Tyler Schrimpf - 573-474-7400

Employees worked with
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ANDREW A MOELLER
KT
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Kimberly T.
Clark, MO
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
As always, very satisfied with the service on my Santa Fe! Great personal!
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 10/31/2018 06:16 AM

Thank you so much for the great review!

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
Verified Customer
Lincoln, MO
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
In from out of town with a destroyed tire
We came to Columbia for a doctors appointment, and our tire kept going flat. We took the car to Machens Hyundai and asked that the tire be repaired. We were told it had a nail in it, but also had a large slice in it and it could not be fixed. They contacted the insurance company for us, and we were told it was going to be a while for the approval The people at Machens provided a shuttle service for us to a local restaurant to eat lunch and wait for the tire to be repaired. The approval came through and we got a new tire put on. We were very thankful to everyone who helped us in a quick and courteous manner to get us back on the road.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 10/30/2018 01:10 PM

Thank you for the great review!  If you're in the area and need anything give us a call.

Andrew Moeller
573-474-7400
Employees worked with
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ANDREW A MOELLER
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