Business Solutions
SureCritic / Hyundai Dealer / Joe Machens Hyundai / ANDREW A MOELLER
avatar

ANDREW A MOELLER

Joe Machens Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(913 reviews)
90

Reviews of ANDREW A MOELLER

DL
gravatar
Darlene L.
Fayette, MO
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly
Everyone is friendly .
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 05/14/2018 05:57 AM

Thank you for your business and the great review!

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
JT
gravatar
Joseph T.
Blackwater, MO
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
As what I had done was recommended for my 2017 car, it would have been nice to get some kind of discount as I had purchased the car here
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 05/14/2018 05:58 AM

Thank you for the feedback.  We do post coupons on our website regularly.  Thank you for your business.

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
RN
gravatar
Rick N.
Fortuna, MO
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Clean courteous service
It’s just a long way to drive from where I live
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 05/08/2018 02:37 PM

Thank you for the great review!  We appreciate you making the trip to come see us.  Your touch up paint is in by the way. 

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
DA
gravatar
Dennis A.
Columbia, MO
2009 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Why
I think the added fees, though small, labeled shop supplies seem petty. What supplies are there with an oil change that are not priced into but added to the price of an oil change.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 05/05/2018 05:18 AM

Thank you for the feedback.  Let us know what we can do to earn that 5th star.

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
Verified Customer
Boonville, MO
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Timely and efficient
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 05/04/2018 12:36 PM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
Verified Customer
Columbia, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and great
Very fast and friendly service.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 05/04/2018 08:06 AM

Thank you for the great response!  See you next time.

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
RB
gravatar
Ryan B.
Jefferson City, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
I Always Feel Great About Going Here
I always feel comfortable taking my car here. The service is great and the people are great. The waiting area is nice as well, I just wish they had a Pepsi machine rather than one of those stupid Coke freestyle machines.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 05/01/2018 05:47 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
JW
gravatar
James W.
Columbia, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly, Competent, And Professional!
Justin, service manager along with his crew of Andrew, Chris and Tyler make for a wonderful service experience at Hyundai in Columbia. Service text are second to none. The icing on the cake is Amber, Hyundai's switchboard operator and servuce cashier She takes time to explain things and quickly gets answers when needed.the cashier's office who explains things well when there are questions. I trust the service team and like having my car serviced here, even when it isn't a Hyundai.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 04/30/2018 05:25 AM

Thank you Mr. Walker for your continued business.

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
JM
gravatar
Joe M.
Columbia, MO
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Yolanda D
This is the only place I bring my car for oil changes as well other maintenance for my car. Always super friendly and very helpful total Rock Stars ??
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 04/30/2018 05:25 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
Verified Customer
New Franklin, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai Service
I trust the service crews. Dependable work, very nice staff and waiting area.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 04/30/2018 05:24 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
SW
gravatar
Steven W.
Perry, MO
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick friendly staff
The service writer was friendly and very helpful.
Quick service.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 04/17/2018 05:22 AM

Thank you for the great feedback. We appreciate it.

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
Verified Customer
St. Louis, MO
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Convenient service and Easy to Work With
Liked the electronic scheduling option. Friendly staff with good follow ip
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 04/16/2018 06:50 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
RR
gravatar
Rena R.
Columbia, MO
2014 Hyundai Elantra Gt
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everyone was kind and answered all my questions.
Good
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 04/16/2018 06:49 AM

Thank you for the review.  Let us know what we can do for the 5th star.

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
CW
gravatar
Candace W.
Columbia, MO
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Driver was great!
The Van driver was on time getting me to & from work. He was very nice and professional!
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 04/16/2018 06:48 AM

Thank you for the great review!

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
WM
gravatar
William M.
Columbia, MO
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficient and Effective Service
Efficient and Effective service.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 04/11/2018 05:28 AM

Thank you for the great score!

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
LS
gravatar
Laura S.
Fulton, MO
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always Outstanding Service
Andrew does an excellent job of explaining the services needed and is efficient in getting me in and out as needed. Highly recommend Machens Hyundai for all your servicing needs.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 04/11/2018 05:27 AM

Thank you Laura.  We truly appreciate your business.

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
Verified Customer
Columbia, MO
2017 Hyundai Sonata
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Okay but could be better
Had my 2017 Hyundai Sonata in the service department over the weekend. Wish that Joe Machens offered a free oil change and tire rotation to those who are loyal customers... It sure would bring in more customers and those getting services would come in more frequently. The lounge needs some work... more snack options and the TV was blaring and no one turned it down. I felt like everyone just had to yell at everyone.
Not Recommended
ANDREW A M. from Joe Machens Hyundai responded on 04/10/2018 01:49 PM

Thank you for your feedback.  We do our best to stay competitively priced with local dealerships and aftermarket shops in the area.  Service specials and coupons are posted to our website monthly.  We do offer two waiting areas at the dealership for your convenience, and if the television is ever too loud just ask and we will be happy to make an adjustment.  Unfortunately if the weather is below freezing we do not wash cars, however if you would like to stop by, I would be happy to have your vehicle washed or get you a Tiger Wash pass.  It is our goal to make every customer happy, and I apologize if you had anything less than a exceptional experience at our dealership.  Feel free to contact me personally or our service manager Justin Kertz at any time. Thank you.

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
LP
gravatar
Laurie P.
Columbia, MO
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
My car needed a part under warranty. It was ordered and put in quickly. They also did a tire rotation for me and the price was very reasonable.
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 04/10/2018 12:07 PM

Thank you for the great feedback.  We appreciate your business. 

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
RB
gravatar
Ronald B.
Columbia, MO
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Great service
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 04/10/2018 11:36 AM

Thank you for the great score!

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
MM
gravatar
Michelle M.
Rocheport, MO
2013 Hyundai Elantra Gt
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
oil change
everything went well, took longer than anticpated, but overall went well
Recommended
ANDREW A M. from Joe Machens Hyundai responded on 04/09/2018 11:23 AM

Thank you for the feedback. I'm sorry for the delay.

Andrew Moeller
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.