avatar

ANDREW A MOELLER

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(913 reviews)
90

Verified Customer
Kirksville, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Recall service
Flexible scheduling, fast service. They washed the car and cleaned the wheels for free.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 12/05/2017 12:18 PM

Thank you so much for sharing this review we appreciate your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

SW
gravatar
Steven W.
Perry, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and efficient!
friendly and efficient!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 12/05/2017 09:02 AM

Thank you so so much Steven this is great to hear. Thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 12/05/2017 09:03 AM

Thank you so so much Steven this is great to hear. Thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

GM
gravatar
Gary M.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Joe Machens Hyundai Service Department.
Service department staff are customer friendly, who are very efficient and will trained in vehicle maintenance, and repair service, they are a refection of excellent leadership from a Hyundai Department Manager.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 12/05/2017 06:57 AM

Good morning Gary you are so kind thank you so much, it is always a pleasure to see you.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

CF
gravatar
Charles F.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Caring Service personnel
Very trust worthy
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 12/04/2017 07:22 AM

Thank you so much Charles this is our #1 goal. Thank you for your trust.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

AM
gravatar
Andres M.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service, great people
Love getting my car serviced by Machens, you know they only recommend what you truly need. No pushy sales pitch, I always like going there
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 11/28/2017 06:29 AM

Thank you so much for sharing this it is great to hear that my team is doing it right. Thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

BM
gravatar
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
friendly and complete service
We took our Hyundai in for the 30,000 mile service. all was done in a timely manner and any anomalies were explained. a recall I had not heard about was also taken care of. I am concerned about the passive collision alert that has numerous false positives, and the lack of automatic updates to the mapping system.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 11/25/2017 08:41 AM

Thank you so much for sharing this Bobby and thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Maintenance
Did a great job!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 11/21/2017 04:57 PM

Thank you so much for this review and for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

TC
gravatar
Tammy C.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Aervoce
Pleasant people, food aervoce
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 11/21/2017 04:57 PM

Thank you so much Tammy this is great to hear. Thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

RK
gravatar
Ronald K.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service Department
Have been taking my Genesis vehicles to Joe Machens Hyundai for almost 7 years now. Have always had excellent service for routine maintenance or problems such as broken windshield. Highly recommend them
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 11/21/2017 11:39 AM

Thank you Ronald for your continued trust in us and thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
quick in an out
Service is done right and effort is made to get you in and out quickly. I didn't need to leave my vehicle and come back later. I was able to get in during the time of my preference.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 11/13/2017 02:20 PM

Wow this is great to hear thank you so much for your feedback and thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

KT
gravatar
Kimberly T.
Clark, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service department is the best!
Love my 2017 Santa Fe and in large part I bought the vehicle because of the service department!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 11/07/2017 01:04 PM

Thank you Kimberly, this means a lot to us.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

ML
gravatar
Mike L.
Centertown, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick Service
I noticed that my brakes were making noise and took my vehicle in to get looked at and needed brakes, I was in and out in less than an hour! Thank you guys for fitting me in the schedule and getting my issue resolved!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 11/06/2017 10:44 AM

Hi Mike,

    Thank you so much for your feedback it's always a pleasure when you are here giving me a hard time. Thank you for your continued trust in us.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

DW
gravatar
Dovie W.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service completed in a timely manner
Friendly atmosphere and the service was completed in a timely manner.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 11/03/2017 03:41 PM

This is great to hear Dovie thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

GS
gravatar
Gary S.
Columbia, MO
2011 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service department visit
Task performed as requested in a timely and courteous manner.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 11/03/2017 07:59 AM

This is great Gary what you just said is textbook to what we try to do everyday. Thank you for sharing and for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

HF
gravatar
Helen F.
Mexico, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good Job
did good
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 11/03/2017 06:34 AM

Thank you so much Helen it's always a pleasure. Thank you for your continued business and trust in us.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

JM
gravatar
Jayme M.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Amazing!
I was in town for the weekend when my engine locked up and I had to leave my car for service for a week. Andrew kept me informed of the status of repairs throughout the entire process. It was everything I could have asked for. Great job!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 10/31/2017 12:39 PM

Wow Jayme this is so great to hear. Thank you so much for sharing your experience and thank you so  much for  your trust in us.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

LW
gravatar
Linda W.
Mexico, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Wonderful service
Your get right in at your appointment time. Waiting area is wonderful and clean.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 10/31/2017 06:36 AM

Thank you for your kind words Linda and thank you so much for your continued business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

JM
gravatar
Joe M.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ms Day
Always great service
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 10/31/2017 06:34 AM

Hi Joe thank you for your review and thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

RC
gravatar
Roger C.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
good service
always frindly
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 10/28/2017 12:58 PM

Thank you Roger it's always a pleasure. Thank you for your continued trust in us.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

BM
gravatar
BYRON M.
2016 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service and sales
Service was well above average,, Sales staff was poor and no follow up, poor leaderships
Not Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 10/28/2017 05:59 AM

Good morning Byron thank you for the review. I will pass this on to the sales department in hopes that they will become better. Thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.