Business Solutions
SureCritic / Hyundai Dealer / Joe Machens Hyundai / ANDREW A MOELLER
avatar

ANDREW A MOELLER

Joe Machens Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(913 reviews)
90

Reviews of ANDREW A MOELLER

WW
gravatar
William W.
Columbia, MO
2015 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Hyundai Service Is The Best
The Hyundai Service Team is professional courteous, and honest. They are upfront with the work and cost of repairs. There is no pressure and the provide alternatives.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 10/28/2017 05:58 AM

Thank you so much William you made my day. Have a great weekend!!

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
DB
gravatar
Darrell B.
Hermitage, MO
2012 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
I have always been treated fairly and with respect. Your mechanics do a great job, keep up the good work.
Excellent workmanship, friendly employees, your always ready to please. Thank You!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 10/27/2017 03:35 PM

Thank you so much for this Darrell this is great for me to hear that my team is doing a great job. Thank you so much for your continued trust.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
TM
gravatar
Toni M.
Kirksville, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
I live over an hour away. Showed up around noon on a Saturday and was able to get new tires, oil change, alignment, four recalls, and a free car wash. All on a Saturday without an appointment. Thank you!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 10/25/2017 08:26 AM

Hi Toni thank you so much for sharing this it's great to hear that my team is doing a great job! Thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
Verified Customer
Jefferson City, MO
2015 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Need to take car of vehicles when work on them
Had hood latch replaced and came back with scratches on the grill. Not the only time .
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 10/25/2017 07:34 AM

Good morning and thank you for your feedback. I hate to hear this about the grill. If it's something that my guys did then we need to take care of it for you, please let me know what I can do we appreciate your business and don't want to loose it. I will get with my team and make sure this does not happen again. Thank you again for your feedback and for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
SS
gravatar
Shelly S.
Columbia, MO
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Each time is fast, friendly and complete.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 10/25/2017 05:20 AM

Good morning Shelly thank you so much for your great review and thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
CJ
gravatar
Charles J.
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Very friendly
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 10/24/2017 04:18 PM

Thank you so much Charles for this review and thank you for your business. 

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
AK
gravatar
Anthony K.
Centralia, MO
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly, waiting area clean and accomodating.
same as above
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 10/24/2017 01:45 PM

Hi Anthony this is great to hear. Thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
DK
gravatar
Deborah K.
Columbia, MO
2014 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
starting problems
was able to quickly diagnose problem and do needed repairs
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 10/23/2017 06:25 AM

Hi Deborah thank you so much for your your review and thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
Verified Customer
Columbia, MO
2015 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service, lack people and communication skills
Overall good service.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 10/20/2017 07:02 AM

Good morning and thank you for your feedback. I will get with her and make sure this does not happen again, thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
LA
gravatar
Linda A.
Columbia, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great dealership to get service from
friendly staff, drive in facility, coffee and tv in comfortable waiting room
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 10/17/2017 06:17 AM

Good morning Linda thank you so much for your kind review and thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
Verified Customer
Columbia, MO
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/16/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Timely service
parts were ordered quickly and service completed quickly.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 10/16/2017 08:04 AM

This is great to hear, thank you so much for your feedback and for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
MB
gravatar
Mary B.
Holts Summit, MO
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
good service
I showed up early and they got me right in before the time scheduled and got me out in an hour or under
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 10/16/2017 08:00 AM

Hi Mary thank you so much for your review and for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
RR
gravatar
Robert R.
Marshall, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Was able to walk in for help
Lights were out and they replace them imeaditly
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 10/16/2017 07:59 AM

Thank you for your review Robert and thank you for your business we are always here for you.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
RC
gravatar
Rachel C.
Quincy, IL
2016 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly! Accomodating!
Was in columbia, Mo from out of town; called and they were able to get me in within the hour for service. Always very friendly and courteous. Will continue to due business with Joe Machens Hyundai because of that.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 10/16/2017 07:32 AM

This is so great to hear Rachel thank you so much for sharing, and thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
LG
gravatar
Larry G.
Fulton, MO
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They get you in and out
Good
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 10/13/2017 05:23 AM

Hi Larry thank you so much for your review, and thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
Verified Customer
Fulton, MO
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
quick
qucik service, same day appt
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 10/10/2017 11:50 AM

Thank you so much for sharing this is great to hear and thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
JK
gravatar
Janet K.
Columbia, MO
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficient service
Went in for our first oil/filter change on our new Hyundai SUV. They also found a small nail in a tire which they fixed so very thorough.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 10/09/2017 09:11 AM

Janet this is so great to hear thank you so much. Let us know if you ever need anything.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
SG
gravatar
SHIRLEY G.
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
professional atmosphere
friendly people . however, the hatchback cover and cargo net were removed and left laying in the hatchback, so, I had to find someone to put them back where belong.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 10/03/2017 11:12 AM

Hi Shirley thank you for your feedback. I'm sorry they left your car that way I will have a talk with him. Thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
Verified Customer
Kansas City, MO
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
used car purchase
Excellent
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 10/03/2017 11:06 AM

Thank you so much for your great review and for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
CT
gravatar
Connie T.
Centralia, MO
2009 Hyundai Elantra To
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Plesasant CS. (Andrew). Good to work w Good communications.
I know the sign about coupons was posted. But come on I spent $500+ You could have suggested solve.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 09/30/2017 11:14 AM

Thank you for your feedback Connie, I'm not sure what happened with the coupons but I will get with Andrew and we will work out a better way. Thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
avatar
ANDREW A MOELLER
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.