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ANDREW A MOELLER

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(913 reviews)
90

Verified Customer
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fabulous service
The service guy was excellent and helped me figure out what needed to be done​ on my car.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 03/13/2017 12:35 PM

This is great to hear thank you so much for the feedback and for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Moberly, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent, friendly service!
Even though this visit cost me more than I budgeted for, I was happy with the quality and speed of service, and of course the always friendly staff.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 03/13/2017 10:35 AM

Thank you this is great to hear, thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

PJ
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Pamela J.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Everyone is so nice. Never had anyone treat me with any disrespect.
Excellent.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 03/10/2017 01:29 PM

Pamela this warms my heart it's great to hear that my team is doing an excellent job. Thank you so much.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

RW
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Rodney W.
Mexico, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine Service
Service was quick and the staff very friendly!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 03/07/2017 07:14 AM

 Rodney this is great to hear. Thank you so much.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

JM
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Jennifer M.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2017
verified customerVerified Customer
Category: Service
Great Service
I always have a great experience at Jos Machens Hyundai. The staff are really friendly, the technicians do a great job, and I am confident when I leave that my car has received exceptional service. I highly recommend them!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 03/02/2017 02:43 PM

Thank you so, so much Jennifer this is so great to hear thank you for your continued business and kind words.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

JB
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Jerry B.
Moberly, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very timely and excellent service!
Great job, thank you!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 02/24/2017 03:49 PM

Thank you Jerry for your kind words and continued business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

DW
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Dovie W.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent service.
The service is always excellent. With the recent improvements to the customer lounge, it is now a comfortable place to relax and wait for my vehicle.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 02/23/2017 07:25 AM

This is so great to hear Dovie, thank you so much for your kind words and always for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

AN
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Allen N.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Missouri Motor Vehicle Inspection
I was in and out in about a half hour.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 02/20/2017 03:59 PM

Hi Allen I'm not sure what they are asking for. The information you have from us and gave to them is all you should need. We don't report anything to the DMV we just give you the white slip. Get a hold of me at your convenience and we can work together to see what you need.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

SH
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Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
five star
I really get friendly, fast,quality work done on my Elantric. I really enjoy taken my car their. Great awesome
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 02/20/2017 03:55 PM

Shirley thank you so much for your feedback and for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Columbia, MO
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellence
See above
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 02/09/2017 06:13 AM

Thank you so much this is great to hear. Thank you for your dedication to our shop.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Clean and comfortable dealership
Took in for regular oil change and transmission fluid flush and refill. Service was completed in about an hour while I enjoyed a donut and coffee.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 02/06/2017 03:29 PM

Thank you Jeff for this great review and thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Columbia, MO
2015 Hyundai Santa Fe S
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficient
Tech needs to worry about oil change, not my radio station or taking it for a drive
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 02/02/2017 03:42 PM

Thank you so much for the feedback it sounds like the detail department took your vehicle down to the Toyota store to go through the car wash, they do that sometimes when they get backed up. They are not to touch the radio and I will make sure that is taken care of. Thank you again for your feedback so that I can make this a better shop and thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

GM
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Gail M.
Hallsville, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
New tires
I didn't have an appointment but got right in. Needed at least a new front tire immediately as I wasn't going to drive very far on the spare but ending up getting 4 new tires. I was finished and on my way quickly.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 01/30/2017 11:09 AM

Thank you so much Gail I know spending money on our cars isn't fun for any of us but it sounds like they made it as easy for you as they could. Thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

E
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E.
Chesterfield, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The people were nice
The service was good.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 01/30/2017 11:07 AM

This is great to hear Ez thank you so much for your review and for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

SO
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Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/20/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service!
I would recommend this business to a friend.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 01/21/2017 03:27 PM

Thank you so much Steven it's always a pleasure.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

RE
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Randy E.
Ashland, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Consistent personal attention.
Everyone at Joe Machens Hyundai does a tremendous job at ensuring the customer is completely satisfied. That is why I have used them exclusively since 2005.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 01/16/2017 07:40 AM

Randy thank you so much for your tust in us for so many years. I know things have changed but I assure you the goal is for them to change for the better. Thank you so, so much.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

JV
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John V.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Recent car care experience
Great service and fast!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 01/16/2017 07:37 AM

Thank you John this is great. Thank you so much for taking your time to do this review and thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

RH
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Ruthann H.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
I have always received prompt and courteous services.
I always get my car in at a time that is most appropriate for me. The personnel are professional and the services provided are excellent.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 01/06/2017 04:08 PM

Thank you so much Ruthann this is great to hear. Thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

SS
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Samantha S.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Oil change
Good service
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 01/06/2017 06:11 AM

Thank you Samantha for your feedback and for your business it means a lot to us.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Mexico, MO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/04/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast and friendly service :)
I appreciate the smiling faces, friendly service and the efficiency of the guys in the shop. On top of maintenance intervals, inspections, you guys ROCK!!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 01/04/2017 07:04 AM

Good morning thank you so much for your feedback. We can put a note in the computer just let us know the next time you are in and we would be glad to do that. Thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
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