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ANDREW A MOELLER

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(913 reviews)
90

RW
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Robert W.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
All of the employees are interested in providing the best care for each customer.
See previous entry.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 01/02/2017 04:17 PM

Robert thank you so much for this it's always a pleasure. Thank you for taking your time to write and send this, and thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Iberia, MO
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/30/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Fair
Didn't seem to know what they were
Doing.
Not Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 12/30/2016 04:12 PM

I hate to here this, you worked with the two best guys in the shop I wish I knew what happed so I could fix it. Thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service on Sante Fe
Reliable, efficient, friendly
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 12/30/2016 06:09 AM

Thank you so much for your feedback and for your business it means a lot to us.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

MJ
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Michael J.
Columbia, MO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/29/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Santa fe
Overall ok
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 12/29/2016 03:05 PM

Thank you Michael please let me know if there is anything we can improve on. Thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

RG
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Rickey G.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Great people in service.
I received a coupon that helped with the price of my service and the staff were great! I appreciate the way interact with customers at this dealership. Great Job.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 12/21/2016 04:33 PM

This is so great to hear Rickey thank you so much for sharing and thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

MH
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Michael H.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Wonderful service!
Joe Machen's Hyundai performed stellar service! Andrew was amazing at taking my phone calls, booking me a scheduled appointment, answering my questions, and explaining things in a way that I could understand. They were upfront with the cost of the parts and labor, and the car was done by the time I specified. I appreciate everything that everyone in the service department does for my car.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 12/19/2016 02:50 PM

Wow thank you so much Michael I am so glad to hear this. Thank you for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

AM
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Andres M.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick and easy
Ordering a piece, replacing it and upgrading software inside the vehicle all done very promptly. Love doing business with these guys
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 12/19/2016 09:26 AM

Thank you so much this is so nice to hear. Thank you for your business and for your feedback.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

RS
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Reggie S.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thank you!
Excellent service, as always. Thanks for resolving my issue so quickly!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 12/15/2016 07:01 AM

Thank you Reggie for everything.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil Change, Grab Handle reattach and Right Rear turn signal out
Fixed it all for under $100. Courteous and fast service.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 12/13/2016 03:13 PM

Thank you so much for your nice comments and thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Moberly, MO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/11/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
friendly service
personnel seem to have customers best interest at heart.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 12/12/2016 07:39 AM

Thank you for your feeback and your business it means so much to us. Thanks again

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

JW
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Jon W.
Columbia, MO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/08/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
oil change etc
Had car detailed, did not do a A job
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 12/09/2016 06:57 AM

Thank you for your feedback Jon I will get with the detailers to make sure that doesn't happen again.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
JMH
Best customer service!
Recommended
Travis M B. from Joe Machens Hyundai responded on 12/07/2016 05:54 AM

Thank You for the great review.  We appreciate it.

Employees worked with

Verified Customer
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Educated and knowledgable employees
We feel easy knowing that our Elantra is in good mechanical service hands.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 12/05/2016 01:41 PM

Thank you so much this makes me smile. Thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

VA
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Vicky A.
Fulton, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service.
Knowledge that my car would be serviced by qualified technicians in a timely manner.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 12/05/2016 01:40 PM

Thank you so much Vicky this is so great to hear. Thank you so much for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

RL
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Randall L.
Milan, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Needed to change appointment time to an earlier time and they were great about getting me an earlier time
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 12/01/2016 02:28 PM

Thank you so much Randall for your review and for your business. We will always do what we can to accommodate. 

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

ML
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Mike L.
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick Service
Very quick and efficient service. Staff was great!
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 11/28/2016 01:07 PM

Anytime thanks for your feedback and for always being the best customer.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Centralia, MO
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/28/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Thanks.
Thanks.
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 11/28/2016 01:06 PM

And thank you for your feedback and business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

FC
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Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/27/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Third time still not fixed.
Third time and not resolved.
Not Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 11/28/2016 08:26 AM

Hi Frank I know we just talked and I am truly sorry. I am working hard to get this resolved with Hyundai for your. Thank you for your patience.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

Verified Customer
Columbia, MO
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Review
Review
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 11/28/2016 08:15 AM

Thank you so much for your review and for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with

LD
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Lourdes D.
Columbia, MO
2016 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Wilfredo y Hyndai
WV
Recommended
Travis M B., SERVICE MANAGER from Joe Machens Hyundai responded on 11/25/2016 05:39 AM

Thank you so much Lourdes for your feedback and for your business.

TRAVIS M. BACKERS
SERVICE MANAGER
573-474-7400
Employees worked with
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