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CHERYL BUCK

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(934 reviews)
100

Reviews of CHERYL BUCK

TM
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Timothy M.
Palm Coast, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
oil change
Got me in and out quick even though I didn't make an appt
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/25/2018 02:55 PM


 Thank you for your kind words describing your service experience with us.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
JP
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Jeffrey P.
St. Augustine, FL
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thorough, friendly, honest.
Another easy convenient visit for my oil change and tire rotation.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/25/2018 02:21 PM


Thank you for taking the time to share your service experience with us and your continued loyalty to Genesis of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
SS
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Sandra S.
Elkton, FL
2008 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Life with a Hyundai
Great service as always. Fast dependable service. In the past I always quit using the dealerships service department as soon as the warenty was up. Not this time .My hyundai is almost ten years old and has never been serviced any place but your dealership. You prices are competitive, and your service personel are RIGHT ON> Many thanks
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/24/2018 12:29 PM


 Thank you for the 5 star rating and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
RO
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Randall O.
Saint Augustine, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Thoughtful
Thoughtful
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/24/2018 06:26 AM


 Thank you for your continued loyalty and for the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
JS
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Janet S.
Palm Coast, FL
2010 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer Service
JEANNE couldn’t have been any nicer. She made my experience painless.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/22/2018 11:28 AM


 Thank you for sharing your experience with us. Our service team enjoys hearing how we are doing and are committed to customer satisfaction.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
Verified Customer
Ponte Vedra, FL
2017 Hyundai Tucson
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Don't know what u mean
Polite employees, fast service, free car wash
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/22/2018 05:45 AM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
GH
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George H.
St. Augustine, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service, fast and efficient.
five stars all the way.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/22/2018 05:44 AM


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
Verified Customer
Ponte Vedra, FL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service people
The service people were very nice and had the car ready sooner than I was originally told.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/19/2018 12:59 PM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
GW
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Gary W.
Roscoe, IL
2008 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thanks for taking good care of car.
We come to St. Augustine each winter and have our car serviced before we head home. You have always been accommodating and efficient in servicing our car. We are very satisfied with the service dept.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/19/2018 06:01 AM


 Thank you for sharing your service experiences with us. Our service team enjoys reading your kind words. Have a safe trip back home and we shall see you next year.


It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
Verified Customer
Saint Augustine, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
"Best Service Team around"
As always, the service team is top notch here. I have purchased several cars from Hyundai of St. Augustine and it is all because i stopped there for service once before i was a customer and I was so impressed with the service that i became a customer knowing that i would be in great hands with the service team which is who you will see more often after the purchase. Highly recommend this team.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/19/2018 05:58 AM


 Thank you for taking the time to share your kind words with us. Our service team is dedicated to providing the best service experience we possibly can and enjoys reading how we are doing. We are truly blessed to have such wonderful guests.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
PR
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Pamela R.
Palm Coast, FL
2016 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Still the Best!
My recent maintenance check and oil change was quick and efficient - and that's the way all of our interactions with this Hyundai dealership have been over the course of having 7 different vehicles from them!!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/18/2018 02:00 PM


 We greatly appreciate you taking the time to share your experiences with us and your continued loyalty to Hyundai of St Augustine. We are blessed to have such wonderful guests.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
JB
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Janet B.
Ponte Vedra Beach, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Dept. Sheryl is excellent. I travel just under 30,000 a year and need my car in tip top shape!
Very accommodating and honest.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/18/2018 12:24 PM


 Thank you for sharing your kind words with us and your continued loyalty to Hyundai of St Augustine. We agree, Cheryl is a tremendous asset to our service team.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
IN
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Ingeborg N.
St. Augustine, FL
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Inge Nierenberg
Fast and efficient service always.
Friendliness and professionalism of all staff. especially Cheryl Bock, my service advisor.
It was a stormy, rainy day, even the car wash person greeted me as I arrived for my appointment.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/18/2018 05:56 AM


 Thank you for taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
JS
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Janet S.
Palm Coast, FL
2012 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
the people that work in st.augustine
above
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/15/2018 06:00 AM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
EL
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Eduardo L.
Saint Augustine, FL
2007 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service Dept is the Best
Happy to bring my used 2007 Hyundai Elantra to Hyundai of St. Augustine for service and oil change. The price for my service was competitive and I always use original parts. I was offered a loaner car and a beverage. Love it here.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/15/2018 05:57 AM

Thank you for sharing your kind words with us and your continued loyalty to Hyundai of St. Augustine. We are blessed to have such wonderful guests.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MS
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Mitchell S.
Saint Augustine, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great dealership
I always have a positive experience at this dealership. From the owner to sales to the service department, they are always pleasant and pressure free. This is what sets them apart from other dealers. No hassle, just professional courtesy. The service department is so good and so busy it takes weeks to get an appointment, even for a simple oil change. That speaks loudly to their quality. I just wish they would build ten more bays!!!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/12/2018 07:06 AM


 Thank you for taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
JC
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James C.
St. Augustine, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Nice visit.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/11/2018 02:20 PM


 We thank you for the 5 star rating and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
Verified Customer
Saint Augustine, FL
2013 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/11/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
shouldn't take 2 plus hours to change the oil when you have an appointment time
Usually it doesn't take this long
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/12/2018 02:59 PM

Thank you for taking the time to share your service experience with us. Our sincere apologies for the uncharacteristic amount of time it took to service your vehicle, we were unfortunately having Internet problems. We appreciate you and value your time and continued loyalty to Hyundai of St. Augustine. Cheryl, your service advisor will be reaching to you.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/15/2018 05:50 AM


 Thank you for speaking with Cheryl and your continued loyalty to Hyundai of St Augustine. Once again, we are sorry for any inconvenience we may have caused and appreciate your understanding. We are committed to providing our guests with the service experience we pride ourselves on.


It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
CB
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Charles B.
Jacksonville, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The Usual, Excellent
In and out on time at a fair price.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/10/2018 12:31 PM

Thank you for taking the time to share your service experiences with us and happy new year.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
WH
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William H.
Palm Coast, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
personal service
very accommodating and thorough
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/10/2018 06:10 AM

We greatly appreciate your continued loyalty and kind words. Happy new year!

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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