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STEVE RISLEY

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(603 reviews)
88

Reviews of STEVE RISLEY

AF
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Angela F.
St. Augustine, FL
2021 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
verified customerVerified Customer
10
Category: Service
Great service
Tunde took care of all our needs and she is very professional. Overall we had a great experience with our service!
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
AF
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Angela F.
St. Augustine, FL
2021 Hyundai Kona
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
verified customerVerified Customer
10
Category: Service
Great service
Tunde took care of all our needs and she is very professional. Overall we had a great experience with our service!
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/23/2022
Service Type: Maintenance
0
Category: Service
First service
They don’t care about the customers car they scratch the top of my hood at my very first service and I’m very pissed about it
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/24/2022 12:32 PM

 Thank you for sharing your service experience with us and our deepest apologies for any inconvenience this may have caused. We stand behind our work 100% and your consultant, Tunde has made a reservation to have this corrected. We take tremendous pride in exceeding our guest's expectations and will make sure we get this corrected for you.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
MG
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Mark G.
St. Augustine, FL
2008 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/08/2022
Service Type: Maintenance
verified customerVerified Customer
8
Category: Service
The Hyundai service was very good
The service was very good. Staff were very friendly people. Very helpful staff.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/09/2022 09:50 AM

 We thank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
KH
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Karen H.
Palm Coast, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
wonderful experience
The dealer service staff are friendly, concerned, thorough. I have known many of them for around 10 years and always feel welcomed and well cared for.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/07/2022 06:53 AM

 Thank you for taking the time to share your service experience and kind words with us. We are blessed to have such wonderful guests. Our service team is committed to keeping you safe and exceeding your expectations.
 We are pleased to announce we are building a brand new facility to better serve our valued guests.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
GJ
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George J.
Ormond Beach, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Maintenance at St. Augustine Hyundai
I continue to bring my 2015 Sonata back to St. Augustine for service even though I live in Ormond Beach because I am comfortable with quality and professional handling of my car. Trust is a big deal in today's world.
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/14/2022 02:57 PM

Thank you for taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe and exceeding your expectations.
 We are pleased to announce that we are building a brand new facility to better serve our valued guests


Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
DP
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Donald P.
Saint Augustine, FL
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
First service.
I am more than happy with the service department. Also love the car!
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/14/2021 02:58 PM

 We greatly appreciate you taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
MM
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Marion M.
Palm Coast, FL
2016 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2021
verified customerVerified Customer
10
Category: Service
Resolution of service complaints.
Justin called because of a concern I expressed on a survey pertaining to a recent service at Hyundai, St . Augustine.
I explained the situation. He listened carefully and apologised for my being inconvenienced .
I have been a customer for approximately 10 years & wanted to let the dealership know of my first time disappointment .
He handled the conversation with understanding .
I was please with the dealership reaching out to me .
Well done !
Mm.
.
Employees worked with
JS
JUSTIN SPURLOCK
SR
STEVE RISLEY
MM
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Marion M.
Palm Coast, FL
2016 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2021
verified customerVerified Customer
10
Category: Service
Resolution of service complaints.
Justin called because of a concern I expressed on a survey pertaining to a recent service at Hyundai, St . Augustine.
I explained the situation. He listened carefully and apologised for my being inconvenienced .
I have been a customer for approximately 10 years & wanted to let the dealership know of my first time disappointment .
He handled the conversation with understanding .
I was please with the dealership reaching out to me .
Well done !
Mm.
.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/02/2021
Service Type: Maintenance
9
Category: Service
Good maintenance service but too long to get the bill .
Maintenance service always good but too long waiting to pay & have car returned to me .
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/03/2021 06:47 AM

 Thank you for taking the time to share your service experience with us and for speaking with Justin today. We are committed to keeping you safe and exceeding your expectations.
 We are pleased to announce we are building a brand new facility to better serve our valued guests.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
SR
STEVE RISLEY
TM
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Tracey M.
Saint Augustine, FL
2013 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great service! I highly recommend Roger!
Thank you for your help!
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/26/2021 06:49 AM

 We thank you for taking the time to share your service experience with us and kind words. Roger and our  service team are committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
JW
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James W.
Ponte Vedra Beach, FL
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Great people
My favorite service department ever.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 07/05/2021 11:55 AM

 We thank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
JW
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Jeffrey W.
Alachua, FL
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Accountability
I had purchased tires for my Genesis during the sale (4 for price of 3), however the wrong tires were ordered (no big inconvenience) and the correct ones ordered but I guess after the sale period. The service representative Tundy O'Connor was held responsible for this minor mistake and subsequently paid for 1/4 of my tires cost. I feel this is extremely unfair and she should be reimbursed fully for this. The correct tires should have been discounted as the replacement tires for my vehicle. Unless she is reimbursed for this simple mistake I feel I cannot in good conscience continue to give St. Augustine Hyundai my business, and I planned on purchasing a new Genesis soon. Please do right by an employee who just tries to excel in her job and not monetarily punish one of your fine & industrious employees.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/01/2021 08:08 AM

 Thank you for taking the time to share your service experience with us. Tunde and our  service team are always committed to keeping you safe while exceeding your expectations. Tunde is an outstanding asset to our team and we always take care of our superstars. 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
PG
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Paul G.
Saint Augustine, FL
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Love this dealership!
The sales personnel are friendly and not pushy. The service personnel are very helpful and informative and seem to care.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/06/2021 01:20 PM

 We greatly appreciate you taking the time to share your service and sales experience with us. Our staff is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
DS
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Deborah S.
Saint Augustine, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
I love my safe car!
I love my Genesis Hyundai and I always get good service there
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/29/2021 02:09 PM

 Thank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
SR
STEVE RISLEY
DS
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Derek S.
Elkton, FL
2015 Hyundai Santa Fe Sport
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/23/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/11/2021
Service Type: Repair
Category: Service
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/12/2021 07:01 AM

 Thank you for taking the time to share your service experience with us and taking the time to speak with Justin today. We pride ourselves on keeping our guests safe and exceeding their expectations. We appreciate you allowing us to prove it.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
JS
JUSTIN SPURLOCK
SR
STEVE RISLEY
CG
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Charles G.
Palm Coast, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
The great care that they take care of my car.
Dan who checked the process of my car was very active and up dated me and informed me on the process of the repair. He was on top of every thing that needed to be checked . He did a great job as well as explaining the need to complete my service requirements
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/01/2021 06:16 AM

 We sincerely appreciate you taking the time to share your service experience and kind words with us. Danny and our Service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
SR
STEVE RISLEY
JB
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Jerry B.
Jacksonville, FL
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Leon and Tony are a great team.
Staffed by wonderful, caring people who take the time to listen and are willing to make a difference by building relationships through honesty and trust.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/22/2021 12:11 PM

 We appreciate you taking the time to share your experience with us and your kind words. Our team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
SR
STEVE RISLEY
Verified Customer
East Palatka, FL
2018 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The service department is the slowest that I've experienced.
I take all my vehicles to their respective dealership. This is my second visit to this service department in St. Augustine. The service department is the slowest that I've experienced. I was there for almost two-hours for an oil change and tire rotation. I asked for only the outside of the car to be washed, leaving the inside untouched, informing the service representative that my wife had surgery and I was concerned about germs. I was informed that this was not possible because the service personnel that wash the vehicles are not used to only washing the outside of the vehicle; my only option was to opt out of the wash completely. Not sure why the service manager couldn't walk over to the washers and tell them not to clean the inside of the vehicle. The customer does not come first at this dealership.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/17/2020 06:05 AM

 Thank you for taking the time to share your service experience with us and our sincere apologies for the uncharacteristic level of service you received. Tunde, your service consultant will be following up with you shortly. 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
DK
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David K.
Palm Coast, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great personnel, and great service.
Outstanding.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/16/2020 07:43 AM

  We greatly appreciate you taking the time to share your service experience and kind words with us . We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
TO
TUNDE O'CONNOR
SR
STEVE RISLEY
JP
gravatar
John P.
Palm Coast, FL
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
friendly good service
lot better friendly
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/30/2020 01:01 PM

 Thank you for sharing your service experience with us and we sincerely appreciate your continued loyalty to Hyundai of St Augustine. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
SR
STEVE RISLEY
PW
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Phyllis W.
Palm Coast, FL
2010 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
I have had my car for 10 years and I only get it serviced at Hyundai. I am treated respectfully each time as if I am servicing a new car. Hyundai is the best.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/14/2020 12:01 PM

 We thank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
RY
ROGER YOUNG
SR
STEVE RISLEY
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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