CB

CHERYL BUCK

Hyundai of St. Augustine

Overall Rating

4.8

(934 reviews)

100

Reviews of CHERYL BUCK

MH

Marie H.

Saint Augustine, FL

2016 Hyundai Elantra Gt

01/07/2018

Service Type: Maintenance

Verified Customer

Category: Service

Personalized service

Great and timely service rendered

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/08/2018 06:20 AM

We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

DR

Deborah R.

Jacksonville, FL

2017 Hyundai Elantra

01/05/2018

Service Type: Maintenance

Verified Customer

Category: Service

Debbie R

The service is worth the wait. Would have liked for my backseat to be vacuumed just like they did the front… That little extra effort would go a long way!

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/05/2018 06:04 AM

Thank you for the 4 star rating and your continued loyalty to Hyundai of St Augustine. Please just ask your service consultant on your next visit to have our detail dept vacuum the rear.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

EL

Eugene L.

Palm Coast, FL

2017 Hyundai Santa Fe S

01/03/2018

Service Type: Repair

Verified Customer

Category: Service

Friendly and on time.

Nice people and efficient.

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/03/2018 12:35 PM

Thank you for taking the time to share your experience with us and your continued loyalty to Hyundai of St Augustine.
Happy new year!!

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

MY

Manila Y.

Saint Augustine, FL

2017 Hyundai Tucson

01/03/2018

Service Type: Maintenance

Verified Customer

Category: Service

The service and the nice employee who drove me to Walmart and then came and got me and helped with purchases

I said it all in above paragraph. The prompt service and the super nice employee who drove me to Walmart..

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/03/2018 05:51 AM

We greatly appreciate you taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine.
Happy new year!

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

JD

Jack D.

Crescent City, FL

2012 Hyundai Sonata

01/01/2018

Service Type: Repair

Verified Customer

Category: Service

Awesome customer service!

It’s hard to believe, in this self service society that we have become, that the St Augustine team at Hyundai treat their customers with genuine care and concern. I actually enjoy my coffee while waiting for my car to be serviced.

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/02/2018 05:48 AM

Thank you for sharing your kind words with us and we are truly blessed to have such wonderful guests. Happy new year from all of us!

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

SB

Suzanne B.

Jacksonville, FL

2013 Hyundai Elantra

01/01/2018

Service Type: Maintenance

Verified Customer

Category: Service

Recent Visit

Cheryl has been my service adviser since 2013. Have always felt in good hands.

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/02/2018 05:44 AM

We appreciate your kind words and continued loyalty to Hyundai of St Augustine. Cheryl is a true professional that always appreciates hearing how she is doing, great job as always Cheryl!
Happy new year from all of us.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

DG

Danielle G.

Palm Coast, FL

2011 Hyundai Sonata

01/01/2018

Service Type: Repair

Verified Customer

Category: Service

Car maintenance

Good

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/02/2018 05:41 AM

Thank you for the 5 star rating and your continued loyalty to Hyundai of St Augustine. Happy new year.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

EK

Eric K.

Saint Augustine, FL

2017 Hyundai Santa Fe

01/01/2018

Service Type: Repair

Verified Customer

Category: Service

We love St. Augustine Hyundai

We have now purchased or leased three vehicles from Hyundai of St. Augustine. From sales to service, we have had nothing but a wonderful experience. We will be back!

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/02/2018 05:39 AM

Thank you for taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine. Happy new year!!

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

LF

Leone F.

Palm Coast, FL

2018 Hyundai Santa Fe S

12/29/2017

Service Type: Maintenance

Verified Customer

Category: Service

It's just OK

You're selling a premium brand (Genesis) out of a third world dealership.

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/29/2017 12:18 PM

Thank you and Happy new year.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

KG

Kevin G.

Palm Coast, FL

2015 Hyundai Sonata

12/28/2017

Service Type: Repair

Verified Customer

Category: Service

The people

You deliver on your service promise.

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/29/2017 06:11 AM

Thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine.
Happy new year from all of us!

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

Verified Customer

St. Augustine, FL

2017 Hyundai Santa Fe

12/28/2017

Service Type: Maintenance

Verified Customer

Category: Service

Service

All was good.

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/29/2017 06:10 AM

Thank you for sharing your kind words with us and Happy New Year from all of us!

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

EK

Ellen K.

Palm Coast, FL

2017 Hyundai Elantra

12/28/2017

Service Type: Maintenance

Verified Customer

Category: Service

Great service quick

Great service great people

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/28/2017 03:03 PM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

RK

Robert K.

Saint Augustine, FL

2016 Hyundai Santa Fe S

12/28/2017

Service Type: Repair

Verified Customer

Category: Service

Excellent Experience

I took our 2016 Santa-Fe into Hyundai of Saint Augustine dealership for an extensive 30,000 mile service. The appointment was handled on-time and in a very professional manner. They called me and recommended I replace the front windshield wipers. I knew they were pretty much worn out and agreed. Everything else was on this service was completed and in response to a concern I stated at the beginning of the service they checked they checked the battery and found that it was not up to par and replaced it under warranty.

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/28/2017 11:58 AM

Thank you for taking the time to share your service experience with us and Happy New year!

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

Verified Customer

Saint Augustine, FL

2017 Hyundai Santa Fe S

12/28/2017

Service Type: Maintenance

Verified Customer

Category: Service

Great Service

Great, friendly service in a timely manner

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/28/2017 10:14 AM

Thank you for sharing your service experience with us. Happy New year!!

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

JB

Jean Michael B.

Ponte Vedra, FL

2013 Hyundai Sonata

12/05/2017

Service Type: Repair

Verified Customer

Category: Service

Recall and maintenance combined

Great service from beginning to end: booking, arrival, orientation to explanations of services needed, shuttle service, application of relevant discounts, completion of all recalls and maintenance for 2 cars at once. Always friendly and caring staff taking time to explain and answer questions.

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/06/2017 06:14 AM

We greatly appreciate your service experience with us and your kind words. Happy holidays from our family to yours.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

JB

Jean Michael B.

Ponte Vedra, FL

2010 Hyundai Elantra

12/05/2017

Service Type: Repair

Verified Customer

Category: Service

Recall and maintenance combined

Great service from beginning to end: booking, arrival, orientation to explanations of services needed, shuttle service, application of relevant discounts, completion of all recalls and maintenance for 2 cars at once. Always friendly and caring staff taking time to explain and answer questions.

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/06/2017 06:13 AM

We greatly appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Happy Holidays from our family to yours.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

Verified Customer

Palm Coast, FL

2011 Hyundai Sonata

12/02/2017

Service Type: Repair

Verified Customer

Category: Service

Good service, helpfull service

Good service with a smile.

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/04/2017 06:52 AM

We thank you for sharing your kind words with us and the 5 star rating.
Happy Holidays from our Service and Parts Teams!

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

JR

James R.

2015 Hyundai Genesis

12/02/2017

Service Type: Repair

Verified Customer

Category: Service

Great Service and the people

The people treat you like a person. Things done on time and right the first time.

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/04/2017 06:48 AM

Thank you for sharing your kind words with us and your continued loyalty to Genesis of St. Augustine.

Happy Holidays!

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

MS

Michael S.

2015 Hyundai Genesis

11/30/2017

Service Type: Repair

Verified Customer

Category: Service

Excellent service

Courteous staff and services in all departments. Great amenities in waiting are. Best dealer service department I’ve ever used.

Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/01/2017 06:03 AM

We greatly appreciate you taking the time to share your kind words with us and your continued loyalty to Genesis of St. Augustine.

It's official! 6 times in a row!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

TB

TERRY B.

2013 Hyundai Genesis

11/28/2017

Service Type: Maintenance

Verified Customer

Category: Service

Takes to long for service

Takes to long for service

Not Recommended

JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 12/01/2017 05:58 PM

Thank you for sharing your service experience with us. Our sincere apologies for the delays, we were in the process of changing over our computer systems and ran into some unforeseen issues. Cheryl will be following up with you.

It's official! 6 Quarters in a row.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with

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