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CHERYL BUCK

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(934 reviews)
100

Reviews of CHERYL BUCK

JK
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Jeff K.
Palm Coast, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer orientation
The organization appears to be customer oriented.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/14/2018 05:01 AM


 Thank you for taking the time to share your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
Verified Customer
Ponte Vedra Beach, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Easy in easy out
They Expedite fast with good service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/12/2018 02:45 PM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MM
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Michael M.
Palm Coast, FL
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service review
Always quick efficient and quality service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/12/2018 07:42 AM


 Thank you for your kind words and continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
CG
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Christopher G.
Jacksonville, FL
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Awesome service
Great service experience and all employees had great attitudes as well
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/11/2018 11:28 AM


 We thank you for taking the time to share your kind words with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
RF
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Robert F.
Saint Augustine, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Exceptional service and convenience in St. Augustine!
I’ve always receive the utmost in service and professionalism at Hyindai of St. Augustine for the two years I’ve been a customer. They go the extra mile to make my sales and service experience the best I could hope for! Five stars!!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/10/2018 12:03 PM


 Thank you for taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine. We are blessed to have such wonderful guests.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
AR
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Alwin R.
St. Augustine, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/10/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Polite & comfortable
timely & professional service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/10/2018 06:52 AM


 Thank you for taking the time to share your service experience with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
EB
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Elizabeth B.
Saint Augustine, FL
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent automobiles, great service and friendly staff
The service department is second to none. I’ve been going there for years and never have I had to wait for more then 5 minutes to be waited on by friendly staff member. Everything is explained up front and then again when you pick your auto up. Always a complimentary car wash and vacuum too! The ease of scheduling and reminder calls are a nice touch too. I wouldn’t go anywhere else or buy any other automobile....
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/10/2018 06:51 AM


 We greatly appreciate you taking the time to share your experiences with us and your continued loyalty to Hyundai of St Augustine. We are blessed to have such wonderful guests.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KG
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Kelly G.
Saint Augustine, FL
2017 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/04/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
Overall my 1st oil change (free) was exceptional no issues other than when the car was washed/detailed only the front inside of my car was detailed and windows wiped down and floorboards, back section was not wiped nor were the floorboards cleaned.. I was just happy with the free wash, but when it was detailed on inside I would have hoped the entire floor was cleaned and/windows wiped
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/04/2018 02:06 PM

Thank you for taking the time to share your service experience with us. Due to time constrictions, we only offer the front seating area vacuumed with our complimentary wash. If you don't mind waiting longer, just ask your service consultant at the time of service write up and they will have it completed for you. Our detail department also offers full interior or exterior detailing when your new Sonata is ready.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
AR
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Avelino R.
Palm Coast, FL
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
2012 Santa Fee Ltd
Hyundai of St Augustine repaired my busted brake light when I took it in, without an appointment, late Friday afternoon. Really appreciate the help before getting a warning or citation from the police. Thanks!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/04/2018 05:50 AM


 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
AP
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Anthony P.
Saint Augustine, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly staff
Very friendly and accommodating staff. They do what they say they are going to do and when they say they are going to do it.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/03/2018 01:47 PM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St. Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
JL
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John L.
Palm Coast, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Customer service
Showed up without an appointment, took me in anyway. Had to go to a doctor appointment so they took me in the shuttle and picked me up an hour later. Picked up my serviced and clean car a few minutes later. Great service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/03/2018 05:23 AM


 Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
RH
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Robert H.
Saint Augustine, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
People that care make all the difference.
Although I had purchased an extended warranty on a vehicle with 61,000 miles, when the engine failed and the warranty claim was denied, the St. Augustine Hyundai service team lead by Cheryl Buck leapt into action. A brand new 2018 loaner was provided. Technicians Keith and Bill went over the specifics. Mr. DeFeo, the owner weighed in. Result? Hyundai replaced the engine, the turbo charger, O2 sensor, gaskets, etc. all at no cost.
I am aware that over 1.2 million GDI 2.0T engines have been recalled by Hyundai, GM and other manufacturers. And some might complain about issues with GDI engines and engineering or design flaws, but when the vehicle performs so fine and service issues are handled so deftly, how can I possibly do anything other than commend this fine dealership, this brand and the people. And hats off to Paul Smathers for finding the exact, right vehicle and Jack McQueen for assisting in the seamless contract and financing arrangements.
A+++
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 04/02/2018 05:58 AM


 Thank you for taking the time to share your kind words with us and the 5 star rating. We are blessed to have such wonderful guests.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
Verified Customer
Palm Coast, FL
2017 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/30/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Dealership visit
Recent dealership visit for scheduled oil change when uneven tire wear dis covered.. Tire balance, rotation completed during visit, so no need rescheduled another 25 min. drive to area..............................
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/30/2018 07:16 AM

Thank you for sharing your service experience with us. Glad to hear we discovered the uneven tire wear before having to replace them.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
PD
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Philip D.
Palm Coast, FL
2015 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service check and oil change.
Personnel is friendly and no pressure to replace anything on your car.
Recommended
GIOVANNI R. from Hyundai of St. Augustine responded on 03/28/2018 01:07 PM

Thank you for sharing your service experience with us and the 5 star rating.


It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
CT
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Chester T.
Palm Coast, FL
2009 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great and Prompt Service
I did not have reservations but I was in a bad place! I had a very important appointment but I was afraid to make the trip because of my car’s problems. Without an appointment at St. Augustine Hyundai, I showed up and they examine dry car and informed me that I could manage to make the trip even if smy power steering pump failed and made an appointment for me to have it replaced a few days later. I made my appointment and came back to have the repair work done.
Recommended
GIOVANNI R. from Hyundai of St. Augustine responded on 03/27/2018 06:13 AM

We greatly appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
CS
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Carol S.
Elkton, FL
2011 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Your people
Your service department is the best.
Recommended
GIOVANNI R. from Hyundai of St. Augustine responded on 03/23/2018 09:51 AM

We appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

It's official! 6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with
CB
CHERYL BUCK
LC
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Lilli C.
Saint Augustine, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent Service!
Scheduled our car regular maintenance, oil change and tire rotation. Performed their multi-point check promptly and completed the work in no time! Noted wiper blades needed replacing. Even washed and vacuumed our car for free!! We appreciate having a car dealer that we can trust with our vehicle safety!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/21/2018 10:24 AM


 We greatly appreciate you taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine. We are blessed to have such wonderful guests.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
AB
gravatar
Alfred B.
Palm Coast, FL
2017 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not pleased
Any questions regarding the problem we encountered please contact the service dept. where service was done, St. Augustine, FL Hyundai dealer, as once they were called about said problem someone from service called right back and addressed the issue.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/20/2018 01:32 PM


 Thank you for bringing this to our attention and again our apologies for the inconvenience this caused. We greatly appreciate your understanding and have made notes in your service file for your next visit.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
ML
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Mary L.
Saint Augustine, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
GREAT PLACE
As always the people at HYUNDAI of SAINT AUGUSTINE were on top of everything. They got me in took care of my car, and got me out in great time >
Thank ya'll for always doing a great job.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/19/2018 05:58 AM


 We greatly appreciate you taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
IW
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Ingrid W.
San Mateo, FL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service at Hyundai of St. Augustine
My most recent service was excellent as usual! From the driver who took me to work and back again, to the service people - EVERYTHING was wonderful! Keep it up!!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 03/19/2018 05:57 AM


 We appreciate you taking the time to share your kind words with us and the 5 star rating.

It's official!  6 Times in a row!!!

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for Now the 6th  consecutive quarter!!!


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
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