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CHERYL BUCK

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(934 reviews)
100

Reviews of CHERYL BUCK

RH
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Robert H.
St. Augustine, FL
2012 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
quick and efficient
Thanks for servicing my car and getting me back on the road
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/07/2017 06:59 AM


We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
EG
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Elizabeth G.
Daytona Beach, FL
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
People
Great service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/06/2017 02:55 PM

We thank you for taking the time to share your service experience with us and our continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
EC
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Elizabeth C.
St. Augustine, FL
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/06/2017 02:54 PM


Thank you for sharing your service experience with us and our continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
AP
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Alan P.
Crystal Lake, IL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast, friendly service.
Service was completed on-time as promised. Staff were very friendly and helpful.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/06/2017 02:57 PM


We thank you for taking the time to share your service experience with us and our continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
CM
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Carl M.
Palm Coast, FL
2011 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/05/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
This service department shows not a hint of doing anything more than what's absolutely necessary
Terrible terrible. My experience during this visit was terrible. The service writer had no intention of doing anything more than the absolute minimum. I brought the car in for 2 recalls: 1- Air bag clock spring and 2- seat belt retainer. The test for these recalls required that a code reader be attached to decipher codes. Since this code reader was being attached anyway, I asked the service writer if the tech could tell me if codes were present for a problem I was having with the fuel gauge, and an intermittent issue I was having when the car reached 2000 RPM. Before the words could leave my mouth, she said $100 for the each test. Keep in mind that some auto parts stores do this for free. The Hyundai dealer who services a customer's car cannot do it complimentary? ALSO- I brought in a coupon for a multi point inspection. When the recall item was repaired, and te car was ready for pick up, the service writer said this multi inspection couldn't be done because she couldn't find an available lift. She needed a lift to check tires, fluids and the like? Really ??? AND ... she wrote on the service report that the multi point inspection was performed. Unbelievable. Like I said, terrible TERRIBLE. Once this car is sold I will never NEVER consider buying another Hyundai, because the way these cars are made I would need a good service dealer, and St. Augustine Hyundai is the worst car dealer I've encountered in all my years of owning cars.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/07/2017 02:29 PM


Thank you for taking the time to speak with us today. Our apologies for the uncharacteristic level of service you received and we appreciate you allowing us to inspect your concern at no charge to you. We value all of guests and will make every effort to keep you satisfied.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/08/2017 02:40 PM


 Thank you for bringing in your vehicle today for us to reinspect. I hope we provided the service we are known for. Please let me know if I may ever be of assistance.


Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
EL
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Eduardo L.
Saint Augustine, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service with a smile
Always a great place to take my car for service and they have a clean waiting room. Very nice
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/05/2017 08:24 AM

 
We thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
BJ
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Barre J.
St. Augustine, FL
2016 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Always available
Yes
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/05/2017 06:07 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

 It is always a pleasure to see you.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
AK
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ANNE K.
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
They really care
I discovered a chip in my windshield and the service rep told me that my insurance company had to fix it at no cost to me...that it was FL law. I had no idea and followed her suggestion. It was taken care of very promptly. Thanks, Cheryl!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/02/2017 02:29 PM

Thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
IA
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Ira A.
St. Augustine, FL
2015 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Happy Huyundai owner.
4th purchase and always a great deal with friendly service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/30/2017 06:02 AM


Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
Verified Customer
St. Augustine, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast, efficient and courteous!
Excellent service department!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/26/2017 08:55 AM

We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
JR
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James R.
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service as it should be
Great Service with all questions answered and information provided that I asked for. A+++++ Dealership
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/24/2017 06:12 AM


We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MP
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Maureen P.
St. Augustine, FL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Caring staff
Caring staff
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/23/2017 01:52 PM


We greatly appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
BM
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Barbra M.
St. Augustine, FL
2011 Hyundai Elantra To
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent car servicing
The people at Hyundai of St. Augustine are nice. They do what they say they're going to do.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/23/2017 11:59 AM


Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
Verified Customer
Saint Augustine, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great job
Great job with the 90,000 mile check
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/23/2017 10:28 AM


We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!


Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
BT
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Barbara T.
Ponte Vedra Beach, FL
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
great people and great service
This is the best dealership I have ever dealt with. I am a permanent customer!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/23/2017 10:04 AM


 We greatly appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
VB
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Vicki B.
St. Augustine, FL
2007 Hyundai Entourage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
COURTEOUS PEOPLE AND EXCELLENT SERVICE
EXCELLENT WORK
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/22/2017 06:06 AM

We appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
JK
gravatar
John K.
St. Augustine, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Aleis king
everything was perfect
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/19/2017 06:41 AM

We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for making us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
DS
gravatar
Diane S.
Saint Augustine, FL
2013 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Raymond S
good service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/19/2017 05:57 AM

We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for making us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
gravatar
Verified Customer
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
I would recommend this dealership to a friend
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/19/2017 05:56 AM

We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for making us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
JG
gravatar
James G.
St. Augustine, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
friendly, quality service
Exellent service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 05/17/2017 01:26 PM

We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for making us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
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