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CHERYL BUCK

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(934 reviews)
100

Reviews of CHERYL BUCK

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Verified Customer
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quick and easy
service was quick and easy.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/26/2016 10:13 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
CM
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Caroline M.
Fleming Island, FL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The work actually done and the difference in attitude makes the long drive worthwhile.
I bought my first Hyundai in Orange Park and the sales manager in 2009 was an arrogant buffoon. The service department employees were congenial, but my car had to go back on a couple of occasions because they did not or could not fix a problem. My Sister told me about the St. Augustine dealership and the difference is like day and night.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/26/2016 07:36 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. You are always welcome here.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
DK
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David K.
Palm Coast, FL
2010 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
exceptional
The Service Advisor & Techs are very well knowledgeable on all the vehicles that I bring to their dealership.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/26/2016 07:31 AM

Thank you for taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine. It is always a pleasure seeing you.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
TL
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Terry L.
St. Augustine, FL
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
ALWAYS THE BEST SERVICE
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/26/2016 07:28 AM

We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
TG
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Thomas G.
St. Augustine, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
My Recent Service Experience With Hyundai of St. Augustine
Professional, Friendly, Courteous, Competent, On Time and the service was done right at a very fair and competitive price. What more could you ask for.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/23/2016 06:34 AM

We appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
AL
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ALFRED L.
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/19/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Employees
Each and every employee goes out of their way to insure all the customers are treated well and that their autos are also treated good
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/20/2016 05:24 AM

Thank you for taking the time to share your experiences with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
DB
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Donna B.
St. Augustine, FL
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Repeat purchaser
Excellent service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/19/2016 06:24 AM

We thank you for taking the time to share your experiences with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
DS
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Donald S.
St. Augustine, FL
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Everything went fine.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/16/2016 02:31 PM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
VD
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VALERIE D.
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always a pleasure to work with the service team
I feel confident that I am being taken care of by the service and sales teams
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/16/2016 05:46 AM

Thank you for taking the time to share your experiences with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
JF
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Jack F.
St. Augustine, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
The extra mile!
Came for an oil change and the Service Tech found a nail in one of the front tires and save us from a flat tire calamity! Thanks
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/16/2016 05:45 AM

We thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
GT
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George T.
St. Augustine, FL
2012 HYUNDAI GENESIS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2016
verified customerVerified Customer
Category: Service
The Service Advisor plus service in general is very good
Whenever I have a question Cheryl Buck always helps me She also makes me feel that she is
really motivated to both address my problem and make me feel better
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/15/2016 12:41 PM

We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. We agree, Cheryl is Terrific.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Employees worked with
CB
CHERYL BUCK
TT
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Travis T.
St. Augustine, FL
2008 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Raw deserve the mantle of the best Hyundai dealer in the US
Ir's just not one thing. They do everything well, Friendly, cooperative, professional, knowledgeable, and "Get IT done" organization from the top down.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/15/2016 09:21 AM

Thank you for your kind words sharing your service experiences with us. Your visits always put a large smile on our faces and we are sincerely blessed to have such wonderful guests of our Hyundai of St Augustine family. Thank you for being you!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Employees worked with
CB
CHERYL BUCK
MM
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Michael M.
St. Augustine, FL
2011 Hyundai Sonata
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/14/2016
verified customerVerified Customer
Category: Service
Prompt response to remedy the situation
My dissatisfaction with the length of time associated with my recall experience was somewhat tempered by a call from Cheryl. She apologized for the delay I had undergone and offered a complimentary oil change - which I'll use . Impressive that they called within 20 minutes of receiving a negative review - I'll be interested to see how things pan out when I go in for the service! It's interesting that this evaluation form only allows me to answer either YES or NO, but there is no MAYBE option. For the moment my YES is really a conditional one :)
Recommended
Employees worked with
CB
CHERYL BUCK
GL
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George L.
Saint Augustine, FL
2013 Hyundai Accent
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Xxxxxxxxx
Zzzzzzzzz
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/14/2016 02:47 PM

Thank you for the 4 star rating and your continued loyalty to Hyundai of St Augustine. Please let us know how we can earn that 5 star rating on your next visit.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
MM
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Michael M.
St. Augustine, FL
2011 Hyundai Sonata
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/14/2016
verified customerVerified Customer
Category: Service
Prompt response to remedy the situation
My dissatisfaction with the length of time associated with my recall experience was somewhat tempered by a call from Cheryl. She apologized for the delay I had undergone and offered a complimentary oil change - which I'll use . Impressive that they called within 20 minutes of receiving a negative review - I'll be interested to see how things pan out when I go in for the service! It's interesting that this evaluation form only allows me to answer either YES or NO, but there is no MAYBE option. For the moment my YES is really a conditional one :)
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/14/2016
Service Type: Repair
Category: Service
Not my favorite place
I arrived at 9.55 for a 10am service (Recall) appointment. I was told that the brake ECU replacement would take 40 minutes. By 11.45am I felt I'd waited long enough and told the Service Writer that I'd have to have a loaner since I had a 12.30 appointment and would be late if I didn't leave within the next fifteen minutes. At which point I was told that another writer had my paperwork but that the car was ready. "Thank you for your patience," I was told as I finally left just before 12 noon.. I didn't ask how long it had been sitting there in the lot - but I was not given any explanation for why as 40 minute job expanded into a two hour wait. My opinion of this dealer and Hyundai in general is not helped by the fact that this was now the fourth or fifth recall on my 2011 Sonata.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/14/2016 02:44 PM

Thank you for speaking with us today and sharing your service experience with us. We apprecitate you and value all of our guest's time. Our apologies the update took longer than anticipated and appreciate your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Employees worked with
CB
CHERYL BUCK
JG
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James G.
Saint Augustine, FL
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
very professional
Great experience
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/14/2016 12:01 PM

Thank you for sharing your kind words and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
DC
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Donald C.
Flagler Beach, FL
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
always great service
I would recommend to anyone .
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/12/2016 06:22 AM

We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
Verified Customer
Oak Brook, IL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very kind staff
N/a
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/12/2016 06:20 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
EJ
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Edward J.
Jacksonville, FL
2013 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Cheryl Buck
Yes
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/12/2016 06:17 AM

We appreciate you taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
PZ
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Peter Z.
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
People caring, excellent service,great dealership!!!
Overall the dealership is a pleasure to deal with. I have purchased 3 cars over 8 years and never has a bad experience.From purchase to service!!!!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/12/2016 06:13 AM

Thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
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