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CHERYL BUCK

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(934 reviews)
100

Reviews of CHERYL BUCK

MZ
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Mary Z.
Saint Augustine, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
No hassle service
There is ease of making appointments online and courteous, very organized service writers. The waiting area is comfortable so, if I choose to wait, I don't mind staying there reading, watching tv, or checking out things on my cell phone. They are informative with results of the service and I never feel that they are trying to push me into unnecessary service. I love doing business with this dealership.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/26/2017 07:10 AM


We appreciate you for taking the time to share your kind words with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
VR
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Velva R.
Saint Augustine, FL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly service
Friendly and compent
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/26/2017 07:04 AM


Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
AK
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Antonia K.
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
the service and the knowledge of the associates.
Excellent
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/23/2017 02:49 PM

We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
BH
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BETTY H.
2015 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Efficiency, friendliness, honesty
Excellent service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/22/2017 07:08 AM


Thank you for taking the time to share your kind words and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
Verified Customer
Saint Augustine, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prompt service
St. Augustine Hyundai offers prompt, quality and courteous service! They regularly send coupons that we can use for discounts on service. I especially like having my car washed. It's practically the only time it gets washed!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/22/2017 06:58 AM


Thank you for taking the time to share your kind words and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
RH
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Ray H.
Saint Johns, FL
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2017
verified customerVerified Customer
Category: Service
Comitmit to customer service
After a fair service ,Hyundai communicated with us ,they want total customer satisfaction and rectified our issue, we will be back .
Recommended
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
Verified Customer
Elkton, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Got the job done...
They had the part needed for the repair and it was all under warranty!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/21/2017 05:39 AM

We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
Verified Customer
Jacksonville, FL
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/21/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine Maintenance
The staff is very friendly and professional. They make sure my car is in good working condition.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/21/2017 05:40 AM

We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
SB
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Suzanne B.
Jacksonville, FL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Happy Elantra Owner
I bought my 2013 Elantra from St. Augustine Hyundai and have had it serviced there since then. I wouldn't think of using anyone else as I always feel confident bringing my car there. I know it will be well taken care of. Cheryl is my favorite service rep. I trust her advice and know she is looking out for me and my car. Service is always timely. When the time comes will buy my next Hyundai here.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/21/2017 05:38 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.
We agree, Cheryl is awesome and a tremendous asset to our service team.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
Verified Customer
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Super Easy and Convenient
Easy drop-off and pick -up. Conveniently located.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/20/2017 11:23 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
Verified Customer
St. Augustine, FL
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Awesome
Great Service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/19/2017 06:01 AM


We thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
KH
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KAREN H.
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Timeliness and attention
I would rate my service very highly
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/16/2017 01:00 PM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
RH
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Ray H.
Saint Johns, FL
2017 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2017
verified customerVerified Customer
Category: Service
Comitmit to customer service
After a fair service ,Hyundai communicated with us ,they want total customer satisfaction and rectified our issue, we will be back .
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/15/2017
Service Type: Maintenance
Category: Service
Mistakes happen ,hopefully next service will be better.
Had a routine oil change service performed and asked for the complimentery wash and vacuum afterwards but did not get the wash and vacuum .
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/16/2017 02:59 PM

Thank you for taking the time to share your service experience with us and your continued loyalty. Our deepest apologies for the complimentary wash not being completed. Cheryl will be reaching out to you to try and make this right.


Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/21/2017 01:44 PM

Thank you again for letting us know about the service wash. Cheryl has been trying to contact you. We have made notes in your file for your next oil change to be on us. Thank you again for your continued loyalty.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
Verified Customer
Palm Coast, FL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
15000 Mile Service
Good service department and customer service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/13/2017 06:07 AM

Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. 

Our apologies for not washing your vehicle due to the rain and lightning storm. Please stop by at your convenience and it will be our pleasure to have it washed.

 Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MB
MARK BOSWELL
JG
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Janice G.
2012 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
New tires
Better price than tire stores
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/13/2017 06:03 AM


Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. 

 Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
VD
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VALERIE D.
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Details
Attention to details and follow up with recomendations for services that need to be performed
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/12/2017 11:26 AM



Thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
TG
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Thomas G.
Saint Augustine, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
First Ever Experience Needing A Loaner Car
My 2017 Sonata Sport developed a problem with the Smart Key circuit which disabled several other functions. Took to dealer on a Friday and for safety reasons the Service Department recommended that I take a loaner so they could check out the problem first thing on the following Monday. By midday Monday I was informed that they had found the problem and they were having a part shipped in overnight. By Tuesday late afternoon I picked up the car fully repaired. Fantastic job.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/12/2017 06:18 AM


We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

 Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
NW
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Norman W.
Saint Augustine, FL
2011 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/10/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Hyundai's staff and service have always been great and helpful
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/12/2017 06:16 AM


We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

 Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
PW
gravatar
Phyllis W.
Palm Coast, FL
2010 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
I am always impressed by the professional and pleasant attitude of the staff in the Service Department. They make all the customers feel special.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/12/2017 06:10 AM


We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.

 Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
NP
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Nancy P.
Saint Augustine, FL
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service department!
Brought my Sonata in for oil change and blind spot detectors check up. Finished in less time than planned!!! Always courteous and pleasant to deal with.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/07/2017 02:24 PM


We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center for the 4th consecutive quarter!!

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
KM
KEITH MONDELLO
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