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CHRIS COCHRAN

Tameron Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(258 reviews)
86

Reviews of CHRIS COCHRAN

TH
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Tara H.
Mountain Brook, AL
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2021
verified customerVerified Customer
Category: Service
Friendly Service
Brian was very helpful with my service issue.
Recommended
Employees worked with
CC
CHRIS COCHRAN
TH
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Tara H.
Mountain Brook, AL
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2021
verified customerVerified Customer
Category: Service
Friendly Service
Brian was very helpful with my service issue.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/04/2021
Service Type: Repair
Category: Service
Back ordered parts
Brian was very nice to work with in the service department. Parts being in back order for a month is totally unacceptable. I won’t ever be purchasing another Hyundai.
Not Recommended
MATTHEW A. from Tameron Hyundai responded on 03/04/2021 01:01 PM

Thank you for your feedback and thank you for taking the time to give us a re-score. Your business means a lot to us and we want you to know that we appreciate you. Thanks again.

Matthew Austin
Assistant Service Manager
Tameron Hyundai
205-314-0311

JOE B., Service Manager from Tameron Hyundai responded on 03/05/2021 04:51 AM

Thank you so much for the five star survey Tara.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
Verified Customer
Pelham, AL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Very prompt. Communicates well about work that needs to be done with price before doing work. Excellent service.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 02/04/2021 12:20 PM

Thank you for the wonderful survey Steven.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
JS
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Juanita S.
Birmingham, AL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Courteous and professional personnel
Exceptional staff and service. Kept me briefed on service and maintenance requirements and issues.. Got in and out in a timely manner. Would recommend this facility to anyone
Recommended
Gianna B. from Tameron Hyundai responded on 02/02/2021 11:55 AM

Thank you for the wonderful survey, Juanita. We look forward to your next visit with us.

Employees worked with
CC
CHRIS COCHRAN
Verified Customer
Sterrett, AL
2014 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional
Very helpful in explaining work that needed to be done
Recommended
Gianna B. from Tameron Hyundai responded on 01/19/2021 11:45 AM

Thank you for the five-star survey. 

Employees worked with
CC
CHRIS COCHRAN
PD
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Pastora D.
Helena, AL
2018 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/12/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Engine replaced twice and still not working properly
After an oil change back in November 2020, I was driving on the Hwy and the engine stopped. I took the vehicle back to the shop on a tow truck.
The engine got damaged and consequently repaired (the engine only had 50,000miles) I asked the dealership how that happened and I did not receive a logic answer.
A few days later, I had to take it back to the shop with a new knocking noise on the engine. They fixed it again and after 3 weeks the noise has came back.
My Elantra is sitting in my garage because I don’t feel comfortable bringing it back to the dealership. I am searching for a different shop to see if I can get it fixed properly.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/14/2021 06:08 AM

We will be reaching out to you shortly to discuss your last visit with us.


Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
Verified Customer
Birmingham, AL
2012 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2020
verified customerVerified Customer
Category: Service
Revisit
Yes the problem was resolved today.
Recommended
Employees worked with
CC
CHRIS COCHRAN
Verified Customer
Birmingham, AL
2012 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2020
verified customerVerified Customer
Category: Service
Revisit
Yes the problem was resolved today.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/26/2020
Service Type: Maintenance
Category: Service
Recall
Not a good visit for me
Recommended
MATTHEW A. from Tameron Hyundai responded on 10/27/2020 09:19 AM

Thanks for taking the time to talk with me about your last service visit. We value you as a customer. As I said, I am re-sending the survey out for you. Again, thanks for the opportunity to re-score us.

Thanks,
Michael Elrod

Employees worked with
CC
CHRIS COCHRAN
JJ
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Jack J.
Sylacauga, AL
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great all around service.
Great job.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 09/11/2020 11:31 AM

Thank you for the five star survey Jack.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
Verified Customer
Mc Calla, AL
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/17/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
DO NOT BUY ANY HYUNDAI VEHICLE
I would not recommend anyone purchasing a car from Hyundai. Nothing but constant problems and recalls. Difficulty getting your car serviced when you do take in for a recall. Worst mistake ever was purchasing my Hyundai Sonata.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 08/18/2020 05:22 AM

Mrs. Wormley

It is unfortunate over time vehicles need repairing. I understand how you feel about your Hyundai after speaking with you. However the survey is a direct reflection of your service advisor during your visit. I hope you can give him a 5 star re score. 

Joe Bajalia
Service Manager
Tameron Hyundai
JOE B., Service Manager from Tameron Hyundai responded on 08/18/2020 05:25 AM

Mrs. Wormley

It is unfortunate over time vehicles need repairing. I know how you feel about your Hyundai after speaking with you. However, the survey you filled out is a direct reflection of the service advisor who helped you at your last visit. I hope you can give him a 5 star re score.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
Verified Customer
Birmingham, AL
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Very kind and understanding
Matt Austin was just as kind & understanding to my predicament as if he was my brother. He was very helpful by explaining in detail what had happened to my car and what actions needed to be taken immediately and what could what for a short while. I will never take my car anywhere.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/24/2020 03:05 PM

We appreciate the wonderful comments in the survey. We are here to serve when you need us. Thank you for your business.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
PC
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Patricia C.
Hayden, AL
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
service
great
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/22/2020 01:36 PM

Thank you for the wonderful survey Patricia.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
RM
RANDALL MCCADORY
CC
CHRIS COCHRAN
DJ
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Denice J.
Randolph, AL
2011 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service at Its Best!
Matt made my visit seamless. He took the initiative to do research when he didn't have to. He also ensured that my car was serviced correctly.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/13/2020 05:45 AM

Thank you for the wonderful feedback Denice.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
JC
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Jo Ann C.
Birmingham, AL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Greeting
They are very polite, an friendly felt that I had not anything to worry about my car would be taken care of in a timely and s professional manner.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 06/19/2020 09:13 AM

Thank you for the five star survey Jo ann.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
JM
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Janet M.
Mc Calla, AL
2016 Hyundai Santa Fe Sport
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/11/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
Service Dept is always friendly and responsive.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 06/11/2020 11:41 AM

Thank you for the feedback Janet. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
DT
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Debra T.
Sylacauga, AL
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Wonderful customer service!
I contacted this dealership after the motor blew up in my car. While this was a recall my car was over the covered mileage and I was sure it would be denied. They replaced the motor with no questions asked. Hyundai stands behind their products and I'm proud to be an owner of one. The customer service was fantastic. They kept me informed every step of the way. I would recommend this dealership and Hyundai to anyone.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/18/2020 09:39 AM

Thank you for the wonderful comments in the survey Debra.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
RC
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Rick C.
Pelham, AL
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service !
Randall in the Service Dept. is an outstanding representative for your company.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/18/2020 09:37 AM

Thank you for the survey Rick.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
RM
RANDALL MCCADORY
CC
CHRIS COCHRAN
MM
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Melissa M.
Pell City, AL
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service! Always!
I needed tires for my 2018 Hyundai Elantra! I called ahead of time and Dana placed an order for the tires I needed. They called me when they were in. I was nervous about going during the pandemic. But when I got there everyone was friendly but maintained social distancing. Matt knew exactly what I needed to have done. They called when it was ready! My Dad brought me back to pick it up. As usual with no problem! I drive from Pell City to have Tameron take care of my car from oil changes to replacing my tires!! I won't go anywhere else!! These guys are great! I'm single and I know they look out for me in taking care of my car!!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 05/04/2020 06:04 AM

Thank you for the wonderful comments in the survey Melissa.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
RA
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Ronald A.
Alabama
2011 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Computer repair
Car service and ready when promised.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/18/2020 02:52 PM

Thank you for the five star survey Ronald.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
LR
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Lawana R.
Birmingham, AL
2017 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/09/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Salesperson should always explain relevant information to customers!
Information is important especially concerning costly repairs for equipment on vehicles.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/10/2020 07:49 AM

Mrs Rooks

This survey is a direct reflection of service. I think your issue stems with sales. Could you please re score us with a five star for service. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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