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CHRIS COCHRAN

Tameron Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(258 reviews)
86

Reviews of CHRIS COCHRAN

Verified Customer
Birmingham, AL
2007 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/28/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service
Good service visit. shuttle very helpful. Good communications and Matt was very helpful as the service rep. He explained the issues well and showed concern to make best recommendations.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 04/30/2018 05:36 AM

Greatly appreciate the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
JD
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James D.
Pelham, AL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always Great Service
Love your dealership
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 04/30/2018 05:33 AM

Thank you for the wonderful survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
BA
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Bill A.
Birmingham, AL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great
On time, no waiting
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 04/25/2018 05:34 AM

Thank you for the survey Bill.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
BB
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Beverly B.
Maylene, AL
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good
Good service but just a little miscommunication with nearly every visit. They get the car taken care of tho!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 04/24/2018 01:15 PM

Thank you for the wonderful survey Beverly.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
LR
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Lauren R.
Birmingham, AL
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2018
verified customerVerified Customer
Category: Service
Updated review: Tameron reached out and made things right
After writing my initial review, I was surprised to receive a phone call from Adrienne, Tameron's customer service representative. She was very polite, and informed me that what happened to me should not have taken place. I was told that the diagnostic fee is ALWAYS removed if you choose to get your car serviced with Hyundai (not to make up for an incorrect quote) and that the price I was quoted for my battery should have been honored. To fix the problem, I was refunded the difference between what I was originally quoted and what I actually paid. I was pleasantly surprised at this turn of events, and have to say I'm glad Tameron not only reads their customer reviews, but follows up with them as well. Thank you! If I ever have another issue I will reach out to the customer service department first!
Recommended
Employees worked with
CC
CHRIS COCHRAN
LR
gravatar
Lauren R.
Birmingham, AL
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2018
verified customerVerified Customer
Category: Service
Updated review: Tameron reached out and made things right
After writing my initial review, I was surprised to receive a phone call from Adrienne, Tameron's customer service representative. She was very polite, and informed me that what happened to me should not have taken place. I was told that the diagnostic fee is ALWAYS removed if you choose to get your car serviced with Hyundai (not to make up for an incorrect quote) and that the price I was quoted for my battery should have been honored. To fix the problem, I was refunded the difference between what I was originally quoted and what I actually paid. I was pleasantly surprised at this turn of events, and have to say I'm glad Tameron not only reads their customer reviews, but follows up with them as well. Thank you! If I ever have another issue I will reach out to the customer service department first!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/19/2018
Service Type: Maintenance
Category: Service
Do NOT take your car to get serviced here. Do NOT rely on the courtesy shuttle.
I am a repeat customer at Tameron Hyundai and have always gotten my oil changes and scheduled maintenance here for 2 years. No longer. A low battery somehow caused my car to have some problems shifting and made the check engine light come on. Thinking it was an engine problem, I had my car towed to Tameron. Once my car was at the shop, I was informed that they could not look at it until the next day and a shuttle would arrive in 30 minutes to take me to work. I ended up waiting an hour, and finally took an Uber.

The next morning, I was informed that my car needed a new battery, which would cost $180 dollars. I told them to go ahead, as I thought this was a reasonable price (after looking it up, the same battery can be purchased for $200 at Advance Auto Parts). I was then called back to say that this fixed all the problems and that I could come get my car. When I went to pick up my car my bill was $384, most of this (about $320) was for the battery. Almost double what I was quoted! When I asked for the cost break down I was told that they had removed the $120 diagnostic fee to compensate for the battery price, but if they adjusted the battery price down to what I was quoted they would have to re-instate the diagnostic fee. In other words, there was no way they were letting me leave there without paying close to $400 (when you add sales tax and service time) for a battery change.

Nobody ever called to update me or inform me of the actual battery cost, so when I arrived my bill was a complete surprise. Had I been quoted 350$ for a battery I would have told them not to bother. I would urge you to take your car elsewhere. If you have no choice, make sure to get the estimated cost of services and any quotes in writing first. It's a shame that Tameron feels it's okay to take advantage of their customers in this way instead of owning up to their mistakes.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 04/23/2018 02:14 PM

lAUREN

Thank you for your feedback. I wanted to apologize for our lack of service. Tameron will always stand behind our customers. I will honor what you were originally quoted. Your business is very important to me and I want to make sure this is resolved and you are happy with us. Again,  I apologize for our lack of communication and I hope you can give us another try to earn your business.

Sincerely

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
NC
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Nancy C.
Alabaster, AL
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
The service department has always been very professional and listens to my service needs.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 04/13/2018 01:07 PM

We will always be here for you Nancy. Thank you for the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
JV
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Joseph V.
Birmingham, AL
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
GREAT AS USUAL
HAVE BEEN GOING TO TAMERON FOR SERVICE SINCE I BOUGHT THE CAR IN 2012.
JOE AND HIS GROUP HAVE BEEN COMPLETELY RELIABLE AND DO FINE WORK.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 04/13/2018 01:05 PM

Thank you for the wonderful survey Joseph.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
BG
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Barbara G.
Birmingham, AL
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best ever
The service people are the best I have ever dealt with. They do everything they can to make you as comfortable as it can be whether dealing with a problem with your vehicle or just maintenance. I have all the confidence in their work as I can be. Love them. Thanks Joe for all you do.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/29/2018 05:53 AM

Barbara

I could not ask for a better compliment. You are a wonderful customer and I appreciate the survey. You know who to call if you have any issues with your vehicle.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
RM
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Rita M.
Cottondale, AL
2013 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2018
verified customerVerified Customer
Category: Service
In lieu of service issue, Joe Bajalia, Service Mgr., has informed us that he will be returning the diagnostic fee of $119.50
We will see how it goes. If Tameron follows thru then I would consider recommending , otherwise I would be very hesitant. will give them benefit of doubt.
Recommended
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
RM
gravatar
Rita M.
Cottondale, AL
2013 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2018
verified customerVerified Customer
Category: Service
In lieu of service issue, Joe Bajalia, Service Mgr., has informed us that he will be returning the diagnostic fee of $119.50
We will see how it goes. If Tameron follows thru then I would consider recommending , otherwise I would be very hesitant. will give them benefit of doubt.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/26/2018
Service Type: Maintenance
Category: Service
Service department looking for an easy out
Please refer to previous responses
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/28/2018 12:41 PM

Mr. Meade

It was nice speaking to you today. I appreciate the feedback because it helps me better serve my customer's. I apologize for not properly diagnosing your vehicle and repairing it. It is unfortunate that our technicians make mistakes at times and when that happens Tameron will always do what is wright by our customers. I hope this isolated incident will not keep you from visiting our store again. If you have any questions feel free to reach out to me at any time.

Joe Bajalia
Service Manager
Tameron Hyundai
JOE B., Service Manager from Tameron Hyundai responded on 03/28/2018 01:41 PM

I geatly appeciate the Re Score on the survey Rita . Feel free to reach out to me at any time if you have any questions at all.

Sincerely

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
KB
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Kamiron B.
Clanton, AL
2014 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great experience
Wonderful staff. Very friendly and accommodating!!! They fixed my air conditioning ,changed my breaks and fixed my keys in just a few hours super impressed!! Very happy!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/26/2018 06:16 AM

That's great. We are here to help in any way possible. Thank you for giving us the opportunity to service your vehicle Kamiron.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
MS
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Monisha S.
Birmingham, AL
2013 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Customer Service
It’s always a pleasant experience when I visit the service department, no matter what the service is.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/24/2018 09:40 AM

Wonderful. We strive to give you five star service. Thank you for the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
Verified Customer
Birmingham, AL
2014 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service!
Employees were very friendly and service was great!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/22/2018 12:40 PM

Thank you for the business. We look forward to seeing you again soon.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
JD
gravatar
James D.
Pelham, AL
2012 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
The service adviser , George Sanders , was excellent. He went out of his way to keep me informed. He explained in detail both what was needed and the cost. I very much appreciate his attitude and friendly service.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/20/2018 05:40 AM

Thank you for the kind words in the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
Verified Customer
Birmingham, AL
2008 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service !
Repaired my Vera Cruz and I was back on the road in no time!
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/19/2018 03:23 PM

Thank you Lee. I greatly appreciate the survey.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
Verified Customer
Birmingham, AL
2012 Hyundai Azera
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/18/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer focused
Nice staff, friendly, convenient shuttle service for customers. Chick Fil A biscuits in the morning for customers in the break room while you are waiting on your car or a diagnosis or the shuttle service. The two locations could do a better job of communicating between each other. Shuttle is pretty prompt and friendly.
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/19/2018 09:14 AM

Thank you

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
LW
gravatar
Linda W.
Birmingham, AL
2014 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Review
No time to write review. Servie two was helpful as always. Thank you
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/05/2018 10:06 AM

Thank you for choosing Tameron Hyundai Linda.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
Verified Customer
Birmingham, AL
2013 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Too much money for repairs
This vehicle has turned out to be very expensive to maintain
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/04/2018 07:13 AM

Thank you for your feedback. We will be contacting you to see how we can be more helpful. 

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
NC
gravatar
Nathan C.
Birmingham, AL
2016 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
We love our service and appreciate the one on one time
Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/02/2018 03:36 PM

That is what we are here for. Thank you for giving us the opportunity to serve you.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
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