CH

Christian Hanson

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.6

(472 reviews)

80

Reviews of Christian Hanson

MJ

MARC J.

Rathdrum, ID

Ford Super Duty F-350 SRW

11/14/2018

Verified Customer

Category: Service

The employees

Down to earth and very knowledgeable.

Every time I bring my F-350 in for service, I know it will be fix right the first time. I will also be told of what to expect the next visit and what is due.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 11/15/2018 04:55 PM

Thank you so much Marc for these kinds words about our team! If there is anything else we can help you with please, do not hesitated to call! We appreciate you choosing Mike White Ford and look forward to seeing you again soon.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Christian Hanson

Service Advisor

LD

LARRY D.

Newman Lake, WA

11/14/2018

Verified Customer

Category: Service

Service

I would rate the customer service as excellent. Based on my past experience with other dealerships Mike White Ford is far above all others.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 11/14/2018 04:10 PM

Thank you for the great recommendation Larry. We are very glad that you had a excellent experience with our team! It is great to hear that we were able to live up to the expectations from the experiences you received in the past! We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Christian Hanson

Service Advisor

TM

TOM M.

Richland, WA

11/11/2018

Verified Customer

Category: Service

Quick, courteous and welcoming service

We pulled off the highway on a Saturday with what turned out to be a throttle problem. One of the salesman quickly escorted us to Christian in the service department where he squeezed us in, the problem diagnosed and fixed quickly so we could get back on the road. All of the staff we encountered were helpful and friendly. The only exception was that won still on the road when my wife called ahead, the woman who answered was neither friendly nor very helpful. Fortunately, that was a clear exception.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 11/13/2018 07:58 AM

This is great to hear Tom! We are so pleased that you had a wonderful experience with us, and I am glad to see you and your wife were able to make it back on the road safely. Thank you for choosing Mike White Ford and we hope to hear from you again soon.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Christian Hanson

Service Advisor

AD

ALAN D.

Hayden Lake, ID

11/09/2018

Verified Customer

Category: Service

Courtous service

Service was completed in a timely manner. People were courtious and efficent.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 11/09/2018 03:35 PM

Hello Alan, thank you for the 5 star review! We are very pleased to hear that you had a great experience with our dealership! We look forward to seeing you again here at Mike White Ford.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Christian Hanson

Service Advisor

LP

LYNN P.

Hauser, ID

10/28/2018

Verified Customer

Category: Service

RECALL

I was VERY disappointed to see there is another RECALL on my 2013 Ford Focus and you did not mention it to me. It was
on the news that very night. I think I should be informed

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/30/2018 12:13 PM

Hello Lynn, thank you for taking the time to rate our dealership. I can see your frustration, however the Ford Manufacturer is the one that contacts you when any recall happen to a certain vehicle. Our dealership does not inform recalls, I wish we did. I apologize about all the inconvenience this may have caused. We would be more than happy to get you in, and if you have any questions please give me a call. We appreciate you choosing Mike White Ford and look forward to helping you again.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Coeur D'Alene, ID

10/27/2018

Verified Customer

Category: Service

Title

Our check engine light came on unexpectedly so we drove straight to the service department. They were able to have the problem diagnosed and repaired within 24 hours! Thank you for the prompt and efficient service even though we didn't have an appointment scheduled.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/30/2018 11:45 AM

Thank you for taking the time to rate and review our dealership. We are very pleased to hear that you had a wonderful experience. If there is anything else we can do please give us a call. We appreciate you choosing Mike White Ford and look forward to seeing you here again.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Christian Hanson

Service Advisor

DL

DENNIS L.

Sioux Falls, SD

Ford FSUP

10/25/2018

Verified Customer

Category: Service

Great people. Great work. Great attitudes.

My replacement O2 sensors were installed in a very timely manner. Even though the technician had to crawl under my motor home to do the work, he was extremely pleasant. He did a real good job too. Plus he talked to me about several other aspects of my V10 engine. If Mike White Ford can take my motor home in and do whatever work I need done, I'll never go to any other dealership. By the by, the service writers were great too. Especially Chelsea. Her dad should be very proud.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/26/2018 09:38 AM

Hello Dennis, thank you so much for this glowing review! We can not tell you enough how much this means to us. Chelsea, the technician and the other service writers work extremely hard. We are very happy that you felt at home and were comfortable here. We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Christian Hanson

Service Advisor

DW

DAVID W.

Coeur D'Alene, ID

10/23/2018

Verified Customer

Category: Service

Great

People expect fantastic service from the dealership. And make white Ford did not let me down. My service writer Christian is awesome and he’s communicates well.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/24/2018 04:48 PM

Hello David, thank you for taking the time to rate and review our dealership! We are very happy to hear about Christian (we also think he is awesome) and the rest of our service department! We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Christian Hanson

Service Advisor

KH

KATHLEEN H.

Coeur D Alene, ID

10/10/2018

Verified Customer

Category: Service

Recall repair

Appointment scheduled earlier than expected, required repair done with very little wait time

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/11/2018 10:29 AM

Hello Kathleen, Thank you for taking the time to review our dealership and give us a 5 star rating. We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Christian Hanson

Service Advisor

SB

SYLVIA B.

Coeur D Alene, ID

Ford C-Max Energi

10/09/2018

Verified Customer

Category: Service

Oil change and GPS diagnostics

$34 part and $370 labor to replace the GPS antenna. I decided not to do it as I use CarPlay .

Called when they said they would and were very helpful at drop off and pickup.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/10/2018 03:33 PM

Hello Sylvia, Thank you so much for your feedback and your review. If you have any further questions please give us a call at (208) 664-9211.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Christian Hanson

Service Advisor

DO

DAVID O.

Coeur D Alene, ID

09/20/2018

Verified Customer

Category: Service

Transmission check

Thorough job to diagnose and fix a “mystery” problem.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 09/20/2018 02:42 PM

Glad to hear, David! Thanks for leaving us this great rating and review. We hope every one of your visits is 5 star worthy! We appreciate you choosing Mike White Ford and look forward to seeing you next time.

Employees worked with

Christian Hanson

Service Advisor

DF

DAVID F.

Sandpoint, ID

09/17/2018

Verified Customer

Category: Service

Great people

Just bought my truck had a small problem fixed it got me back on the road no problems

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 09/18/2018 10:52 AM

Hello David, Thank you so much for the wonderful review! We are so happy that we good get your truck back on the road. We appreciate you choosing Mike White Ford and can not wait to service you again.

Employees worked with

Christian Hanson

Service Advisor

MS

MARK S.

Post Falls, ID

09/14/2018

Verified Customer

Category: Service

Friendly People

Friendly People and excellent service.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 09/14/2018 04:10 PM

Thank you so much for giving us a great review Mark. I am glad you had such a great experience with our dealership.

Employees worked with

Christian Hanson

Service Advisor

KT

KAYTI T.

Hayden, ID

09/12/2018

Verified Customer

Category: Service

Quick, friendly, quality service.

I brought my car in due to issues associated with a recall. I was able to drop it off the night before, Christian took it in for a 7:00 AM appointment and called to tell me it was done by noon. It was the most stress free maintainence I’ve ever had!

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 09/12/2018 04:41 PM

Hello Kayti, thank you so much for taking the time to write such a wonderful review about our dealership. I am very happy that your experience was stress free and we were able to get you in right away. We hope to continue to make your experience better and better each time.

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Coeur D'Alene, ID

Ford Expedition

09/10/2018

Verified Customer

Category: Service

Antifreeze

Went in to get the coolant flushed and they did that but now the antifreeze is leaking all over the place. Seems typical of this outfit one step forward, two steps back.

Not Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 09/12/2018 02:55 PM

Hi User, Thank you for taking the time to review our dealership. We use this feedback from our customers to help improve our processes to create better customer service. If you would not mind giving us a call I would be more than happy to pull up your account and see what happen. Please give me a call at 208-667-3510. Thank you. Mallory G.

Employees worked with

Christian Hanson

Service Advisor

KG

KATHY G.

Spirit Lake, ID

09/06/2018

Verified Customer

Category: Service

Door lock problems

I have had an issue with the door locks on my truck for four years. They lock and won’t unlock. It is still under extended warranty. The rear ones have been replaced, but not by a part that they are using on recalls so it will probably happen again.

No one informed me that this was a big problem with F 150’s. I had to research it myself. I did convince the dealership to waive the deductible as I do not believe I should have to keep paying for something they don’t fix properly.

They also couldn’t even make me a door key. Said there was something wrong with my key or tumblers. All that was wrong was the lock needed to have some compressed air to clean it. I went to a locksmith and they solved the problem in five minutes. They wanted $21 for a $3.50 key anywhere else.

I will say everyone was very polite and professional and I appreciate that. The service manager is continuing to work on whether my door locks can be replaced under the recall.

Not Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 09/12/2018 03:48 PM

Hi Kathy, thank you so much for taking the time to review our dealership. I heard that you spoke with our Service Manager and if there is anything else we can do please give us a call. 208-664-9211

Employees worked with

Christian Hanson

Service Advisor

ML

MATT L.

Moscow, ID

Ford Transit Wagon

09/01/2018

Verified Customer

Category: Service

Great service

Quick and friendly

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 09/08/2018 04:25 PM

Thank you for the great rating and review Matt! We are so glad to hear that you were able to get in and out, and to know you had such a friendly experience. Thank you for choosing Mike White Ford of Coeur d` Alene

Mallory G.

Employees worked with

Christian Hanson

Service Advisor

DT

DIANE T.

Kellogg, ID

Ford C-Max Energi

08/31/2018

Verified Customer

Category: Service

Friendly, Organized and Clean

I recently relocated here and I brought my Ford C-Max in to Mike White Ford for its 2-year check-up and to replace an interior passenger door panel that had popped off. I was impressed by how organized the check-in process was and how clean the entire service department is kept. They were respectful of my time, getting me in and out as promised. The waiting area has a nice selection of beverages, magazines, a TV, and is both friendly and pet-friendly.

Every person I encountered during my two visits to the service department were professional, courteous and helpful. As an added bonus, the door panel was still under warranty. All of this was in the middle of what looks like a significant remodel of the building...looking forward to working with you and would highly recommend Mike White Ford. Thank you to the entire staff for a job well done!

Recommended

Employees worked with

Christian Hanson

Service Advisor

DR

DAVID R.

Rathdrum, ID

08/30/2018

Verified Customer

Category: Service

Improving

Christian was very professional this time. I've had a lot of problems with the service department the last 12 months, since Parker took over, then Mike White. Additionally, if I were a salesman, I would be on the service department like white on rice when one of my customers called asking for help. I called Lyle several times asking for assistance with the service department, after buying two new cars from him in the past 2 years, to no avail. I've purchased a total of 3 cars from Tom Addis and Parker in the last 5 years so I expect Red carpet service from all departments. I think Mike White might be improving which is a good sign but for now I am still skeptical. I will most likely purchase my 2018 Ford F-150 from Larry H Miller Ford in the Denver area (excellent dealership and worth the road trip). I do give a big thank you to Christian for trying to save me some money yesterday and taking time to explain things to me!

Not Recommended

Employees worked with

Christian Hanson

Service Advisor

DP

DANNY P.

Sagle, ID

08/28/2018

Verified Customer

Category: Service

Oil change and maintenance

Good customer service is great

Recommended

Employees worked with

Christian Hanson

Service Advisor

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