Business Solutions
SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Christian Hanson
CH

Christian Hanson

Service Advisor
Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(472 reviews)
80

Reviews of Christian Hanson

Verified Customer
Coeur D Alene, ID
Ford Focus
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/07/2018
verified customerVerified Customer
Category: Service
Things not fixed properly
Things not fixed properly. Besides dealing with a windshield wiper replacement that I didn’t need or want, it was replaced after they broke part of it in a way that now is not set straight. Also, they did some other work and must’ve disconnected my battery and now my clock is broken. Have not had much luck with service from this place since it went away from Tom Addis
Not Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
JM
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JOHN M.
Spokane, WA
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2018
verified customerVerified Customer
Category: Service
Parker Ford service center
I had a recall on my ford fusion, it was repaired in minutes. very friendly and helpful service writer (joe), Awesome !
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
RG
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RANDY G.
Post Falls, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/04/2018
verified customerVerified Customer
Category: Service
Easy to communicate with
Told me everything that was going on and what needed too fix.
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
JZ
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JUSTIN Z.
Hayden, ID
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/30/2018
verified customerVerified Customer
Category: Service
Truck work.
Had a few things fixed. Work was fast and got a free car wash. Only complaint would be the $70 fee for each item inspected. But solid job on the fixes.
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
TS
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TIMOTHY S.
Otis Orchards, WA
Ford Super Duty F-350 SRW
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/29/2018
verified customerVerified Customer
Category: Service
Service department.
I'm tired of taking my truck back multiple times to have any issues repaired.
The last time it was in I was told that the noise from the drivetrain leaving a stop light is normal and all Super Duty Trucks clunk when they start moving.
I'm very disappointed in the service department.
Not Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
Verified Customer
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2018
verified customerVerified Customer
Category: Service
Easy access
Friendly, efficient and timely service.
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
PW
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PAUL W.
Coeur D'Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2018
verified customerVerified Customer
Category: Service
Warranty service2018 F150
Friendly attentive service staff. Clean Facility. Shuttle drivers were very nice. Tyler from service dept. was very polite, professional and enthusiastic.
Please provide drinking water, other than out of the sink faucet, in your waiting area. If I missed it and it is already there then I apologize.
They say if you don't ask you will never be told "Yes." Please provide fresh baked chocolate chip cookies to waiting service area customers like title companies do. Very little cost and time to make and these little specialties go over really big.
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
MS
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MICHAEL S.
Post Falls, ID
Ford Super Duty F-350 SRW
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/12/2018
verified customerVerified Customer
Category: Service
Wasted Days and Wasted Nights
Vehicle: 2017 Ford F-350 Lariat. <14,000 miles.
Left vehicle on Tuesday AM. Assumed they were working feverishly on it since I heard nothing until Friday PM. Not the case. Even though I informed them of my need to have the front suspension problem fixed before I drove to Alaska in 10 days, all that was accomplished in 3 days was road force balancing of tires. I will grant that after I expressed my displeasure with the progress they picked up the pace, but it was too little, too late. After receiving the vehicle back, after 9 days in the shop, I was not able to properly road test the vehicle before leaving for Alaska. In Parker Ford's defense, I know they needed permission from Ford to perform some of this work, but the initial delay proved too much to overcome.
As for the trip to Alaska. The front suspension was much improved, but still too much wobble on sharp bumps. However, it did not enter a full blown "death wobble" although it felt very close several times. One other problem surfaced on the trip. Apparently all the tire rotations and mount/dismount sequences damaged one of the valve stems. About 500 miles into the trip (well before the bad roads) the tire pressure monitoring warning came on. Lost pressure from 80psi to 65psi. Apparently slowly losing pressure since it left the shop. Changed tire in the Northern Rockies at 2am. Lot's of fun. Upon getting it repaired, the tech showed me the problem by pushing lightly on the valve stem to one side. You could feel the air coming out. He also replaced the saftey cable to the spare which Parker had failed to do though asked on two occasions. Didn't even have to ask him.
Not Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
MS
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MICHELLE S.
WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2018
verified customerVerified Customer
Category: Service
Ford F-150
Great customer service
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
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Verified Customer
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2018
verified customerVerified Customer
Category: Service
Warranty Recall
Work was done on time with great friendly service
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
Verified Customer
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2018
verified customerVerified Customer
Category: Service
Good service!
Fast, polite service.
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
Verified Customer
Coeur D'Alene, ID
Ford Ranger
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/06/2018
verified customerVerified Customer
Category: Service
Failed to correct "Check Engine Light"
This is the first disappointing experience I had with the repair of my 2010 Ford Ranger which I bought from Parker Ford.
They replaced a part that they said that caused the checked Engine light. Within minutes the check engine light comes back on and I take it back. When I last picked it up, the check engine light came on when I turned it on. Extremely disappointed service and excessive cost to not fix it.
Not Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
AM
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ANDREA M.
Hauser, ID
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2018
verified customerVerified Customer
Category: Service
Great Service!
Felt like I was being taken care of.
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
Verified Customer
Liberty Lake, WA
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/28/2018
verified customerVerified Customer
Category: Service
Very helpful
They helped me out
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
JF
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JOHN F.
Spokane, WA
Lincoln MKS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2018
verified customerVerified Customer
Category: Service
Excellent service department personnel.
Excellent service experience. Joe and others are fantastic to work with. They always treat me like a valued customer and not just a number.
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
KG
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KAREN G.
Sandpoint, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2018
verified customerVerified Customer
Category: Service
Great customer service!!
Christian spent a lot of time with me on the phone answering all of my questions about the repair needed for my F-150. I really participated that! The work done on the truck seems fine and I feel they were very honest about what needed to be done.
They are definitely changing the negative thoughts I have had about dealers taking advantage of people .
Thank you!!
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
GC
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GALEN C.
Post Falls, ID
Ford F-150
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/19/2018
verified customerVerified Customer
Category: Service
F-150 Recal Service
First, I am very pleased with my F-150 truck. I have taken it to Parker Ford for service on more than one occasion and was pleased with the staff and the service performed. In this case, however, I have some issues to address. First the hood latch to the engine compartment was left open. Luckily it didn't come loose on my drive home. Second the drivers seat and headrest was moved to extreme angles which made it difficult for me to even get into the truck. It would be nice if the service department would return the driver's seat to its original setting prior to returning to the customer. Otherwise the quality of work performed was excellent and I am pleased with the service provided. I would have given a 5-star rating if it wasn't for the issues noted above.
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
RL
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ROY L.
Coeur D'Alene, ID
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2018
verified customerVerified Customer
Category: Service
Amazing service
Everyone was great and my repairs were done on time.
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
AM
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AMY M.
Coeur D Alene, ID
Ford Explorer
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/18/2018
verified customerVerified Customer
Category: Service
Service
No repairs were completed, I was told nothing is wrong with my vehicle. They had my vechile most of the day, did not call when the service was completed as they said they would. My vehicle is still not running correctly.
Not Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
MC
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MICHAEL C.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2018
verified customerVerified Customer
Category: Service
Great Warranty Service
I had to have the dash pad replaced in my 2015 F-150 XLT because it was peeling up on the front edge. Christian just handled everything including the rental car. It was all done under warranty and completed as scheduled in 2 full days. Excellent job by all involved, thank you!
Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
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