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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Christian Hanson
CH

Christian Hanson

Service Advisor
Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(472 reviews)
80

Reviews of Christian Hanson

DP
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DESIREE P.
Liberty Lake, WA
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2020
verified customerVerified Customer
Category: Service
oil change and recal fix
great services
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/23/2020 01:49 PM

Desiree, thank you for the 5 star review! We're so glad that your oil change and recall service went so well! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
SY
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STACY Y.
Coeur D'Alene, ID
Ford Taurus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2020
verified customerVerified Customer
Category: Service
Quick, informative, friendly
From start to finish I was able to schedule an oil appointment for two cars and was able to pull in right away get the work done, relax with a vanilla cappuccino, get online, continue working and out the door with no issues - Twice. The technician walked through the basic aspects of both vehicles and possible to concerns to look for in the future.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/12/2020 10:05 AM

Stacy, thank you for the 5 star review! We're so glad that your oil change appointment went so smoothly! You're always welcome to stop by and enjoy a cappuccino! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
MH
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MICHELE H.
Hayden, ID
Lincoln MKZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/09/2020
verified customerVerified Customer
Category: Service
In & out in a minute
I brought in my Lincoln to get airbag recall replaced
There was no guff about my appt or drop off of "Edward"
The loaner was good
When I got my car, it was clean & no tell tell signs of "Edward" being worked
A very pleasant encounter
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/11/2020 03:16 PM

Michele, thank you for the fantastic review. We are so glad that both you and "Edward" had a pleasant experience. Thank you for choosing Mike White Ford! We look forward to serving you and "Edward" again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
TD
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TERRY D.
Athol, ID
Ford Focus
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/05/2020
verified customerVerified Customer
Category: Service
Still don't pay attention to the details.
I had the car serviced and the PCM reprogrammed and right after I got home and then restarted the car the change oil soon light is on, So it was never reset, Would not be an issue if I was just down the street but I am not.
Why is it so hard to do a proper and complete job when servicing a vehicle?
Not Recommended
Employees worked with
CH
Christian Hanson
Service Advisor
BS
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BRAD S.
Hayden, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/29/2020
verified customerVerified Customer
Category: Service
Warranty Work
The service was great as always.
Christian went above and beyond.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/03/2020 03:16 PM

Brad, thank you for the 5 star review! We'll be sure to pass along your kind words to Christian! Thank you for choosing Mike White Ford! We look forward to serving you and your Explorer again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
MB
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MITCHELL B.
Coeur D Alene, ID
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/29/2020
verified customerVerified Customer
Category: Service
Efficient and excellent customer service
The service department is very responsive and addresses customer concerns in a very professional and efficient manner.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/03/2020 03:14 PM

Mitchell, thank you for the excellent review! We're very proud of our service department and we're so glad that you had a great experience! Thank you for choosing Mike White Ford! We look forward to serving you and your Ranger again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
Verified Customer
Post Falls, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2020
verified customerVerified Customer
Category: Service
Professional Business Great Staff
Professional Business Great Staff
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/28/2020 11:00 AM

Anonymous, thank you for the kind review. We're very proud of our staff and are so glad that you had a professional experience. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
TH
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THOMAS H.
Lewiston, ID
Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2020
verified customerVerified Customer
Category: Service
recalls
They explain everything.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/28/2020 10:57 AM

Thomas, thank you for the 5 star review. We're so glad that we were able to take care of your recall and make sure everything was explained thoroughly. Thank you for choosing Mike White Ford. We look forward to serving you again in the future.

Employees worked with
CH
Christian Hanson
Service Advisor
NY
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NICHOLAS Y.
Rathdrum, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/20/2020
verified customerVerified Customer
Category: Service
Fixed boost bypass
U need a waterfall out front. Let me build one!! Thanks for your service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/21/2020 04:03 PM

Nicholas, thank you for the 5 star review. We've never thought about a waterfall out front but it's a fun idea! Thanks for the suggestion!  Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
VG
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VERNON G.
Post Falls, ID
Ford Super Duty F-450 DRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2020
verified customerVerified Customer
Category: Service
People
Outstanding service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/21/2020 03:46 PM

Vernon, thank you for the outstanding review!  Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
BH
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BRUCE H.
Hayden, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020
verified customerVerified Customer
Category: Service
Quick and great customer service
Service reps meet you at your vehicle and greet you warmly, they are Knowledgeable and polite.
Bruce H
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/21/2020 03:45 PM

Bruce, thank you for the great review! We're so glad that your service experience was friendly and informative.  Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
MW
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MARK W.
Coeur D'Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2020
verified customerVerified Customer
Category: Service
Customer Service
I've taken my truck in 3 times over the last couple of months to rectify the issue I was having with it. It was a process of trial and error and the 3rd time was a charm. I cant say enough about Christian, he was exceptional every time. He always kept in contact w/ status updates. He even went out of his way the last time to provide me with a loaner with the anticipation it make take them a few days to fix the issue. They are a fantastic group!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/17/2020 08:27 AM

Mark, thank you for the 5 star review. We're so glad that we were able to finally get your issue sorted out. We will make sure to pass your kind words along to Christian! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
RT
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RUTH T.
Coeur D Alene, ID
Ford Fiesta
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/07/2020
verified customerVerified Customer
Category: Service
I get treated well.
Who else would give a 94 year old woman a seven year contract on their car?
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/07/2020 03:39 PM

Ruth, thank you for your five star review! It was our pleasure to serve you and we can't wait to serve you again in the future whether for service or in 7 years when you are ready for your next vehicle! Thank you for choosing Mike White Ford!

Employees worked with
CH
Christian Hanson
Service Advisor
CP
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CASEY P.
Rathdrum, ID
Ford F350
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/05/2020
verified customerVerified Customer
Category: Service
Door latches
Christian was great to work with but fords got some shit to work out with on there door latches. 75,000 dollars is a lot for a truck and it not a good design when there was 6 different trucks in there today. Figure it out!!!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/07/2020 02:14 PM

Casey, thank you for the great review. We'll make sure to pass your kind words along to Christian. We're sorry about the door latch issues. We'd love to be able to solve them but unfortunately we're not part of that team. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
TH
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THOMAS H.
Saint Maries, ID
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2020
verified customerVerified Customer
Category: Service
Service
Great service
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/07/2020 02:03 PM

Thomas, thank you for the great review! We're so glad that you enjoyed your experience serving your Ranger with us! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
Verified Customer
Ponderay, ID
Ford Super Duty F-350 SRW
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/04/2020
verified customerVerified Customer
Category: Service
Service department
The service department was very helpful and knowledgeable in helping solve my issues with the f350.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/07/2020 02:00 PM

Anonymous, thank you for the good review! We're so glad that you enjoyed working with our service department to get your issues taken care of! We're always looking to improve and would love to know how to turn your 4 star experience into a 5 star experience! When you have a moment, please either call me at (208) 664-9211 or send me an email at marketing@mikewhitefordcda.com Thanks! - Haley

Employees worked with
CH
Christian Hanson
Service Advisor
JK
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JOHN K.
Coeur D Alene, ID
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2020
verified customerVerified Customer
Category: Service
Easy
The dealership was willing to negotiate and work to make the deal work and me a very happy customer. Juan's philosophy that the customer should get a minute of undivided supreme service for every dollar spent is a good one. I look forward to redeeming my remaining balance of 78,580. Thank you again. We love our new Expedition Max.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/07/2020 01:35 PM

John, thank you for the excellent review! We're so glad that you love your new Expedition Max! They're incredible vehicles! We look forward towards serving you and the redemption of your remaining 78,580 minutes but know that we'll always have more if you need it! Thank you for choosing Mike White Ford! 

Employees worked with
CH
Christian Hanson
Service Advisor
JS
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JOSEPH S.
Rathdrum, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2020
verified customerVerified Customer
Category: Service
Pleasing.
Most efficient Service dealership I’ve ever been to; friendly people as well.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/07/2020 01:33 PM

Joseph, thank you for the pleasant review! To be called the most efficient service experience that someone has ever had - that is high praise and something that we don't take lightly. Thank you for choosing Mike White Ford! We look forward to serving you and your Escape again in the future

Employees worked with
CH
Christian Hanson
Service Advisor
GJ
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GEORGE J.
Worley, ID
Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2020
verified customerVerified Customer
Category: Service
Staff always friendly and helpful.
Service, sales, management are all friendly and helpful. Special thanks to Christian, in service, for all of his help with recent problem.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/15/2020 04:27 PM

George, thank you for the fantastic review. We thank you on behalf of all three departments for your kind words and we will make sure to let Christian know as well! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
JB
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JERRY B.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2020
verified customerVerified Customer
Category: Service
Great service and follow through
From setting the appointment up dropping off the car and picking it up, great service and follow through.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/15/2020 04:25 PM

Jerry, thank you for the 5 star review. We're glad to hear that you've experienced excellent service and follow through! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CH
Christian Hanson
Service Advisor
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