CH

Christian Hanson

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.6

(472 reviews)

80

Reviews of Christian Hanson

RM

ROBERT M.

Athol, ID

06/30/2019

Verified Customer

Category: Service

Great Experience

Our experience with Mike White Ford has been nothing less than professionalism and a positive experience. Thank you for caring and taking care of your customers. We love our 2018 Ford Escape. Proud Americans drive Fords!.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/01/2019 08:42 AM

Robert, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Employees worked with

Christian Hanson

Service Advisor

JS

JULIE S.

Saint Maries, ID

06/30/2019

Verified Customer

Category: Service

Mustang Oil Change & Inspection

Great Experience, Friendly Staff, Comfy Chairs in the waiting room.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/01/2019 08:44 AM

Julie, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Employees worked with

Christian Hanson

Service Advisor

RA

RYAN A.

Newman Lake, WA

Ford F250

06/20/2019

Verified Customer

Category: Service

Great Service

Where to start? Christian has his stuff together! What a great advisor. As a former service advisor, my expectations are fairly high. He is very empathetic about my needs. This trait is not anything that can be taught, it is a reflection on the type of person he is. Thank you Christian. Now for the tech. Scotty P is, and will always be, my go to tech. He knows the product like no one else. His attention to detail is something every tech should strive for. He is clean, honest, and has built his reputation with quality work in everything he does. Communication from the whole department is top notch. They were even able to hook me up with a rental while my truck was down. I am a customer for life! Thanks Mike White Ford. You continuous improvement culture is something you can be proud of.

Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/20/2019 08:10 AM

Ryan, we are so glad to hear that you had a great experience and thank you for the excellent review. We look forward to serving you in the future and appreciate you choosing to do business with us! Christian and Scotty P are both valued team members and we will pass your kind words along to them. We take a lot of pride in our culture and are glad that it comes through in everything that we do.

Employees worked with

Christian Hanson

Service Advisor

BP

BLAKE P.

Post Falls, ID

06/18/2019

Verified Customer

Category: Service

Terrible communication

Was in to have my car checked and was supposed to be done and called by Monday at noon. I called to find out an update several times and finally had to go in. They then had my car done and it was ready to go. Would have been nice to know.

Not Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/19/2019 10:54 AM

Blake, we are very sorry to hear about your experience. Please accept our sincerest apologies and know that we are taking your experience to heart and view all feedback as a learning opportunity. We promise to do better in the future and hope that if you give us the opportunity to do business with us again, your service will be exceptional.

Employees worked with

Christian Hanson

Service Advisor

JL

JEFFREY L.

Post Falls, ID

06/15/2019

Verified Customer

Category: Service

Mike White Ford

I am very pleased with this dealership. The entire staff has always treated me with respect as a customer and a friend.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/18/2019 11:36 AM

This is what we like to hear! Thank you so much, Jeffrey for taking the time to write such a glowing review about our dealership! We appreciate you choosing Mike White Ford and look forward to your next visit!

Mallory Gregson

Digital Marketer & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Post Falls, ID

06/14/2019

Verified Customer

Category: Service

My car died

So I was having a really really really bad day… And then my car died in 80° heat in the middle of Coeur d’Alene.
A tow truck driver rescued me and took my car to the Ford garage… Where it’s sat for two days and got fixed.

My car now has a new alternator and it runs.

Life is much better now.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/14/2019 12:46 PM

This is what we like to hear! I apologize that you had a rough day, but I`m pleased to hear that you are now having a better one. We appreciate you choosing Mike White Ford and look forward to your next visit.

Mallory Gregson

Digital Marketer & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Hauser, ID

Ford Super Duty F-250 SRW

06/10/2019

Verified Customer

Category: Service

I'm confused

I've had a leak under my truck and in my driveway for 6 weeks.
I drive to your service center and attempt to show someone the leak but they are too busy and proceed to tell me to make an appointment for service.
I call and make a appointment for a oil change and service and asked what's wrong. I explain what I think it is. A leak in the collant Reservoir. They scheduled me for an appointment on Saturday I bring the truck in and come to find out it is a water pump and they proceeded to tell me they don't have enough time to fix it and I have to make another appointment and now I can't get that in for 2 weeks. Why is it that I have to wait 5-6 weeks now to get something fixed when I've been in there twice already

Not Recommended

Employees worked with

Christian Hanson

Service Advisor

DF

DAVID F.

Sandpoint, ID

06/10/2019

Verified Customer

Category: Service

Christian in service is the best

Always an easy experience things done on time and ready to go

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/11/2019 03:31 PM

This is fantastic to hear, David! I`m please that Christian was able to help you with all your service needs. We appreciate you choosing Mike White Ford and look forward to your next visit!

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Blanchard, ID

06/08/2019

Verified Customer

Category: Service

Friendlyness

Prompt and friendly.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/08/2019 04:50 PM

Thank you so much for this 5 star review! We appreciate you choosing Mike White Ford and hope you have a great weekend.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Christian Hanson

Service Advisor

SW

SHIRLEE W.

Coeur D Alene, ID

06/06/2019

Verified Customer

Category: Service

DEPENDABLE AND EFFICIENT

AS ALWAYS, PERSONNEL WERE EFFICIENT AND FRIENDLY...I HAD A NEW KEY MADE FOR MY VEHICLE AND IT TOOK ONLY AN HOUR AND A HALF TO PROGRAM IT...I WAS VERY PLEASED...SHIRLEE

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/08/2019 03:39 PM

Thank you so much Shirlee, for this amazing review! I`m pleased to hear that you enjoyed your experience and we look forward to seeing you again.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Sandpoint, ID

06/05/2019

Verified Customer

Category: Service

2019 f150 4th trip to the shop in first month of ownership

Christian treated me with honesty and respect. They fixed all but one of my issues when they said they would.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/08/2019 01:02 PM

This is what we like to hear! Thank you for taking the time to share your thoughtful words about Christian and our Service Team! We appreciate you choosing Mike White Ford and look forward to your next visit.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Hayden Lake, ID

06/04/2019

Verified Customer

Category: Service

If you like to hold....

When I called to make an appt for a recall the 1st time -I was put on hold for 20+min. Called back and was told that person went to lunch. Then I couldn’t get an appt for the recall until 30+days out. Rude customer service.
However, when I took the vehicle in, the counter person was nice.
Not the same quality of service as in the past.

Not Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/08/2019 09:28 AM

Thank you for reviewing our dealership. It concerns us to hear about your experience. This feedback will definitely be taken into consideration moving forward. If you would not mind giving me a call or send me an email so I can take a look at your file and see what we can do to move forward. We appreciate you reaching out to us and I look forward to hearing from you.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Christian Hanson

Service Advisor

CL

CRAIG L.

Coeur D Alene, ID

Ford Transit Wagon

05/31/2019

Verified Customer

Category: Service

Service

They bent over backwards to get our Ford diesel rv done for our planned trip.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/07/2019 02:49 PM

Thank you so much Craig, for taking the time to leave us a great review! Mike White Ford highly values your recommendation and we look forward to servicing you again. We appreciate you choosing Mike White Ford and look forward to your next visit.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Sandpoint, ID

05/31/2019

Verified Customer

Category: Service

Clean, Efficent, Punctual, Pleasent

Absolutely the finest place to do business. Mike knows how to run a car buiseness.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/31/2019 11:50 AM

He sure does! Thank you so much for this glowing review and recommendation! We appreciate you choosing Mike White Ford and hope you have a great weekend!

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Hayden, ID

05/30/2019

Verified Customer

Category: Service

Air conditioner repair

Christian did a great job of explaining the work that was done and it was completed as quickly as possible. We also appreciate all the other checks that are done on the car while we are there for service. Thanks for the free car wash as well!

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/31/2019 11:27 AM

This is what we like to hear! I `m pleased to see that Christian went above and beyond for help you! We appreciate you choosing Mike White Ford and hope you have a fantastic weekend with the new air condition!

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Post Falls, ID

05/21/2019

Verified Customer

Category: Service

They did it again

No big surprise, the crew at the dealership took great care of my truck. Not much to say but thanks for a job well done.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/23/2019 04:30 PM

Wow! Thank you so much for this glowing review about our Service Department. We can not express enough how much this recommendation means to us. We appreciate you choosing Mike White Ford and look forward to your next visit.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Sandpoint, ID

05/17/2019

Verified Customer

Category: Service

2019 f150 Lariat

The salesman (Ray Coultrap) and the fleet manager (Michael Vickhammer) were great. They did everything they said they'd do plus some. The only reason I'm only giving 4 stars is because of the service department. When I took the truck in because of a noise (later determined to be check valve in the 4x4 system) the service department discounted my concern that the front hubs were not disengaging in 2H mode. When I picked up the vehicle I tested the hubs by backing up and observing the axles turned with the wheels and even showed the technician. He said it was "friction" and not to worry. Well, the vehicle had to go back in today and sure enough it has a bad transfer case computer that was not allowing the hubs to freewheel in 2H. I don't appreciate a service department that won't respect the customer and is more interested in moving vehicles through than in fixing them completely.
If someone were to want a ford I would recommend them as a place to buy but I would not recommend the service department. Of course this will be my last ford I buy since they can't even deliver a problem free vehicle from the factory.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/21/2019 08:59 AM

Thank you so much for taking the time to give us this amazing review and feedback. We appreciate you choosing Mike White Ford and hope you have a wonderful weekend.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Christian Hanson

Service Advisor

MB

MARILYN B.

Coeur D Alene, ID

05/08/2019

Verified Customer

Category: Service

Airbag recall

Took my car in for a recall and Christian waited on me, I could not ask for a nicer person, plus he went the extra mile too, had someone deliver my car, came in my house and I singed the papers there. I really appreciate it as I have health issues. How kind of him, and all the crew were so nice. Thank you !!
Marilyn

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/09/2019 05:22 PM

Thank you so much Marilyn, for this glowing review about Christian! (We also think he is awesome ) I`m pleased to hear that you had a great experience and we look forward to seeing you again.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Christian Hanson

Service Advisor

JB

JAMES B.

Post Falls, ID

05/06/2019

Verified Customer

Category: Service

curly

will be back

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/08/2019 05:03 PM

This is wonderful to hear James! Thank you so much for giving Curly a 5 star review! We think he is amazing as well and we look forward to your next visit.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Christian Hanson

Service Advisor

TW

TIMOTHY W.

Rathdrum, ID

05/03/2019

Verified Customer

Category: Service

oops, I did it again!

There has always been ONE driving force that brings me back to my local Ford dealership and his name is Curley Lynch!!! My wife and I LOVE new vehicles and buying a new car can be a little stressful but Curley has always made the process seem so easy. I will say also that the attitude around the dealership the last couple times I have been in has been nothing short of very impressive! Whatever Mike White and his management team are doing, they need to keep it up!!!

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/04/2019 03:15 PM

Wow Timothy, thank you so much about this glowing review about Curley and Mike White. I can not tell you how much this recommendation means to us! We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Christian Hanson

Service Advisor

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