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SureCritic / Hyundai Dealer / Temecula Hyundai / CARLOS VELASCO
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CARLOS VELASCO

Service Manager
Temecula Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(1044 reviews)
77

Reviews of CARLOS VELASCO

NA
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Nancy A.
Menifee, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2021
Service Type: Repair
verified customerVerified Customer
Category: Service
Serice
Carlos Velasco was my service representative and he was fantastic communications, on time service, reporting the status of the repair. I was very pleased and happy
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/03/2021 01:54 PM

Thank you so very much for the great 5 star review. I hope you have a wonderful day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
EA
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Edgar A.
Murrieta, CA
2006 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
GREAT SERVICE
GREAT SERVICE THANK YOU CARLOS
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 03/02/2021 07:22 AM

Thank you for 5 star review. Hope you have a fantastic day. Thank you for coming in to see us. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Moreno Valley, CA
2011 Hyundai Elantra Touring
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2021
verified customerVerified Customer
Category: Service
Regular maintenance
Just had a required factory maintenance recently and went to search the web for available nearest Hyundai car service since my car were only handled and taken care of service dealer since i bought it to keep its maintenance record updated. Found one in Temecula and glad for the service rendered. Keeping my car be safely running in good and stable condition. Thanks a lot.
Recommended
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Moreno Valley, CA
2011 Hyundai Elantra Touring
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2021
verified customerVerified Customer
Category: Service
Regular maintenance
Just had a required factory maintenance recently and went to search the web for available nearest Hyundai car service since my car were only handled and taken care of service dealer since i bought it to keep its maintenance record updated. Found one in Temecula and glad for the service rendered. Keeping my car be safely running in good and stable condition. Thanks a lot.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/22/2021
Service Type: Maintenance
Category: Service
Place is accessible though not a spacious one
So far so good. My first time to do service maintenance in Temecula and see how far my car could keep it up. I used to have it in Corona Hyundai before.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/23/2021 12:53 PM

Thank you for the returned survey. I have called to see if I can chat in regards to the repairs made but was not able to reach you. Please give me a call back when you have a chance as I would like to talk to you. Thank you and hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
LH
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Lawrence H.
Menifee, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional Service
Temecula service department is always courteous, professional, and prompt In servicing my vehicle. During the pandemic the lounge seating was separated to allow for social distancing. I felt very safe during my two hour visit.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 02/15/2021 06:03 PM

Thank you for the great 5 star review. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Lake Elsinore, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Customer service and Work done in a timely manner.
Love that everyone is nice and everything promise gets delivered!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/27/2021 02:15 PM

Thank you for the great 5 star review. Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
JA
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John A.
Winchester, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
5 Star Service
My Christmas card from dealership had a coupon..I Used it on my next visit and had a read small bill to pay! Thank you
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 01/04/2021 04:06 PM

Thank you so very much for the great 5 star review. We appreciate you coming in to see us. 





                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
NM
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Nicholas M.
Temecula, CA
2020 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Car buying process
Easy and fast
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/28/2020 11:05 AM

Thank you for the great 5 star review. We hope you have a great Holiday. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
LS
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Linda S.
Temecula, CA
2019 Hyundai Ioniq Electric
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Routine maintenance
Easy and fast service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 12/21/2020 10:42 AM

Thank you for the great 5 star review. We appreciate you coming in to see us for service. Happy Holidays. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
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CARLOS VELASCO
Service Manager
RW
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Robert W.
Murrieta, CA
2015 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
We Try Harder
See in review- At the beginning of the questionaire.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/19/2020 03:35 PM

Thank you for the review. Hope you have fantastic holidays. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
AR
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Anthony R.
Lake Elsinore, CA
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Excellent customer service
Upon a recent regular maintenance service visit for my 2017 Hyundai Tucson, I was very impressed with the service received which included a complementary Lyft transport to my home and return to dealership when my vehicle was ready for pick-up.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/17/2020 04:15 PM

Thank you for the great 5 star review. We appreciate your business. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
AH
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Agustin H.
Temecula, CA
2016 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great car, great brand
This my third Hyundai, never let me down. In the future I will look for another one. Carlos service manager has a lot of knowledge and he know me, and my car.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/16/2020 08:17 AM

Thank you for the great 5 star review. Hope you have a fantastic day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
AP
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Alfonso P.
Murrieta, CA
2016 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Thank you Temecula Hyundai
Awesome service! Lovely staff and clean facility. Will be returning and recommend this dealer for any service needs, THANKS CARLOS! AWESOME SERVICE MANAGER
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/02/2020 07:42 AM

Thank you for the great 5 star review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
GM
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Gerald M.
Menifee, CA
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/23/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service advisor Steven and Carlos always places the customer first
Best service advisors of any dealership.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 11/02/2020 07:40 AM

Thank you for the great 5 star review. Hope you have a great day. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
AB
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Alexander B.
Murrieta, CA
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great Service
Courteous staff. Clean facility. Complimentary car wash.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/19/2020 07:05 AM

Thank you so very much for taking the time to fill out our survey and for the great response of a 5 star rating. We appreciate you coming in to see us. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
BM
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Brian M.
Hemet, CA
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Ask for Carlos, he will be up front and honest.
start to finish, it was a great experience even though our 3 year old motor had to be replaced.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/13/2020 09:09 AM

Thank you so very much for the fantastic 5 star review. We appreciate you coming in to have the vehicle serviced with us. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
TH
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Travis H.
Lake Elsinore, CA
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service!
Showed up happy, left happy!
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/07/2020 04:57 PM

Thank you for always being happy. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
Verified Customer
Lake Elsinore, CA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/30/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Valet Service for Oil Change
Valet service is was awesome. Not having to go to the dealer and get the work I needed done was worth it. This service as well as mobile mechanic services by other dealers should be considered more.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 10/05/2020 12:26 PM

Thank you for the great 5 star review. Hope all is well. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
KG
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Kimberly G.
Murrieta, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Reasonably priced and fast
Honest about time estimations. Good appointment availability.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/28/2020 09:20 AM

Thank you for the fantastic 5 star review. Hope you have a great day. 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
AS
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Anthony S.
Murrieta, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2020
Service Type: Repair
verified customerVerified Customer
Category: Service
Temecula Hyundai Rocks Mh Socks Off
Always great customer service.
Recommended
CARLOS V., Service Manager from Temecula Hyundai responded on 09/15/2020 08:16 AM

Thank you so very much for taking the time out of your day to take care of our survey. Hope you have a great day and we shall see you for any service needed in the future. 

 






                                         Carlos Velasco
                                        Service Manager
                                         (951)699-6807
Employees worked with
avatar
CARLOS VELASCO
Service Manager
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