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DT

DANNY PEREZ TORRES

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(577 reviews)
81

Reviews of DANNY PEREZ TORRES

BD
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Benjamin D.
St. Augustine, FL
2015 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/07/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
poor service.
too angry!!
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/08/2018 09:55 AM


 My sincere apologies for the uncharacteristic level of service you experienced. I greatly appreciate you bringing this to my attention so it may be addressed. It was my pleasure to meet with you and I am sorry for not asking how your service experience was prior to our meeting. I would welcome the chance to win back your confidence in us and if I may ever be of further assistance to you, please don't hesitate to ask.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Joe King
Service and Parts Director
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Employees worked with
DT
DANNY PEREZ TORRES
MS
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Matthew S.
St. Augustine, FL
2017 Hyundai Santa Fe S
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/07/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Good
Good costumer service
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/07/2018 11:41 AM

 
 Thank you for sharing your service experience with us. We will pass this on to our marketing company to let them know about your requests.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
KD
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Kelsey D.
St. Augustine, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great customer service
Everyone is friendly and helpful. Great customer service.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/06/2018 05:31 AM


 We appreciate you taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
Verified Customer
Jacksonville, FL
2016 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2018
verified customerVerified Customer
Category: Service
Rescore
Upon reviewing the repair issues from my previous visit, service did handle the area pertaining to them to my satisfaction. The repair was done in a timely fashion to Genesis specifications. The completed repairs were communicated with full explanations to all areas requested.
Recommended
Employees worked with
DT
DANNY PEREZ TORRES
CB
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Cindy B.
St. Augustine, FL
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service as always
Happy
But annoyed I have to write a text just to submit a review...next time I wont respond.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/05/2018 06:12 AM


 Thank you for taking the time to share your service experience and our apologies that it is sent in a text format.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
MB
MARK BOSWELL
DP
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Danny P.
St. Augustine, FL
2006 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
.
.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/05/2018 06:11 AM


 Thank you for sharing your service experience with us. Danny appreciates the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
MB
MARK BOSWELL
VE
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Vern E.
Palm Coast, FL
2016 Hyundai Azera
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
The staff
The service and friendly manner of all the staff was wonderful. They explained what was going on.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/05/2018 06:09 AM


 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
MB
MARK BOSWELL
EB
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Elizabeth B.
Saint Augustine, FL
2018 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Best service department!
Brought my car in at 9:00 for scheduled maintenance for a 12:00 appt, they brought it right back and I was driving out before noon! That’s really good service!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 11/05/2018 06:08 AM


 Thank you for taking the time to share your kind words with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
JR
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John R.
St. Augustine, FL
2015 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Quality Customer Care that is Consistant
Danny, thanks for the extra effort you put into serving both of my cars.
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 10/25/2018 11:52 AM

Thank you for sharing your service experience with us and for the
5 star rating 
Employees worked with
DT
DANNY PEREZ TORRES
MS
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Mark S.
Saint Augustine, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Great service
Brought my Tucson for service. They found that my battery failed and it was still under warranty so they replaced. I had no idea there was a problem and so happy they caught it!! We purchased my Tucson from here and love the sales and service we have gotten ever since!! Customer for life!!
Recommended
CHERYL B. from Hyundai of St. Augustine responded on 10/25/2018 11:58 AM

Thank you for sharing your service experience with us, so glad we
were able to catch the issue with your battery while here at the
dealership.
Thank you for the 5 star rating.
Employees worked with
DT
DANNY PEREZ TORRES
RO
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Robert O.
Palm Coast, FL
2009 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service, prompt, friendly, on time.
Always good, and better than average!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/24/2018 12:42 PM


 Thank you for taking the time to share your service experience with us. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
KM
KEITH MONDELLO
HH
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Hanley H.
Satsuma, FL
2018 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/24/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Friendly staff and great service
I appreciate the fast service and complimentary wash that I receive at every visit. My sales person Randy even arranged a loaner car that I needed to pick up my wife while the service was being performed.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/24/2018 08:07 AM


 Thank you for taking the time to share your kind words with us and your continued loyalty to Hyundai of St Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
SR
STEVE RISLEY
Verified Customer
Jacksonville, FL
2016 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2018
verified customerVerified Customer
Category: Service
Rescore
Upon reviewing the repair issues from my previous visit, service did handle the area pertaining to them to my satisfaction. The repair was done in a timely fashion to Genesis specifications. The completed repairs were communicated with full explanations to all areas requested.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/22/2018
Service Type: Repair
Category: Service
Service
Lack of communication. Need improvement with serving new business clients from my experience. There’s room for improvement.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/24/2018 01:07 PM

 Thank you for filling out our survey.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
NP
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Nancy P.
Saint Augustine, FL
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service people always greet you and take care of you right away
Took my Sonata Hybrid in for a recurring issue, and low pressure in one of the tires. Got a loaner as we all thought it would be had to diagnose what was wrong. Three hours later Service called to say my car was ready! Nail found in tire, and patched. Other issue turned out to be loose cable to battery. I was so happy!!!
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/22/2018 01:09 PM


 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
CM
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Chris M.
Saint Augustine, FL
2014 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/20/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
General maintenance
Came in for an oil change. The waiting area is clean, plenty of free beverages and fresh baked chocolate chip cookies. The staff is always friendly and courteous.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/22/2018 06:25 AM


 We greatly appreciate you taking the time to share your service experience with us and took advantage of our beverages and delicious cookies.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
MB
MARK BOSWELL
BD
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Benjamin D.
St. Augustine, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
service excellence
very friendly
very good explanation of what needs to be done and what has been completed.
service was competed in a timely maner.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/19/2018 05:46 AM


 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St. Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
JG
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James G.
St. Augustine, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Friendly and efficient.
Very satisfied. They provide quality service and manage their scheduling efficently.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/16/2018 05:43 AM


 Thank you for taking the time to share your kind words with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
AT
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Albert T.
Saint Augustine, FL
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Always a pleasant experience
The service writers are friendly and welcoming. We normally drop our vehicle off for service. If any additional service is noted they call you and advise of the issue as well as calling you as soon as the work is completed.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/15/2018 06:42 AM


 Thank you for taking the time to share your service experience with us and the 5 star rating.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
JB
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Jane B.
Saint Augustine, FL
2014 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/14/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Professional
Informative, and professional.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/15/2018 05:47 AM


 Thank you for sharing your kind words with us and taking the time to rate us 5 stars.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
Verified Customer
Palm Coast, FL
2011 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Keep it simple
This time it was quick, informative and efficient. No extra efforts/pressure to get me to purchase further services.
Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/15/2018 05:46 AM


 Thank you for taking the time to share your service experience with us.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
DT
DANNY PEREZ TORRES
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