Verified CustomerWe appreciate you taking the time to share your experience. It is reassuring to know that our team made the purchasing process smooth and that you felt supported and respected throughout. We understand how concerning it must have been to encounter issues shortly after your purchase, especially with the oil and check engine lights turning on. It is our commitment to address such situations promptly, and we are glad to hear that our team was responsive and took the necessary steps to resolve the matter effectively. Thank you for acknowledging the efforts of our service team in fixing the issue, performing a thorough health check, and ensuring you were well taken care of. Your feedback will help us continue to improve our services for all our customers.
Thank you,
Lori Bonner
Customer Relations Manager
360-360-4758
The only hiccup/headache I experienced was just two days after my purchase, the oil and check engine lights turned on my dash, and my car was barely running... This was extremely alarming to me as the car had just been serviced with no apparent issues just a month prior, but Toyota was extremely responsive - paid for the tow, and serviced my car with no charge.
Turns out there was no O-ring installed when the car was serviced last (at Toyota), which caused an oil leak. However, they fixed the problem, performed a health check, did a proper oil change, cleaned up the car, and sent me on my way. The service was quick and the staff members were knowledgeable and helpful. Other than that issue (which is now resolved) the overall experience was great.