Business Solutions
English Español
SureCritic / Hyundai Dealer / St. Charles Hyundai / FRANK ELLIS
FE

FRANK ELLIS

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(194 reviews)
84

Reviews of FRANK ELLIS

TB
gravatar
Tammy B.
Saint Charles, MO
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
This is the best service department!!!! Whenever I need to take my car in I know it is in good hands.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 09/13/2019 12:16 PM

Thank you for the positive 5 star review. If there is anything else I can do for you please let me know.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
FE
FRANK ELLIS
SB
gravatar
Scott B.
Saint Charles, MO
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Service
Didn't try to sell stuff this time
Recommended
Brad D. from St. Charles Hyundai responded on 09/13/2019 05:05 AM

Thank you for the great five star survey on your recent service. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
MC
gravatar
Mary C.
Saint Peters, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Comfortable waiting area.
Everyone there are very polite and helpful.
Recommended
Brad D. from St. Charles Hyundai responded on 09/11/2019 01:16 PM

Thank you for the great five star survey on your recent service with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
KO
gravatar
Kevin O.
Wentzville, MO
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Great service
Great service from oil change, tire rotation and emission inspection
Recommended
Brad D. from St. Charles Hyundai responded on 07/16/2019 08:57 AM

Thank you for the positive five star survey! We appreciate your continued business done with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
MS
gravatar
Matthew S.
Saint Louis, MO
2017 Hyundai Accent
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Maybe ok?
Seems like a solid car and good service so far, mostly. We'll see how it turns out.
Recommended
Brad D. from St. Charles Hyundai responded on 07/19/2019 06:33 AM

Thank you for the survey on your recent service with our dealership. We do only recommend parts that are needed for safety concerns or to pass inspections. We hope to see you soon for your next service with our dealership. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
ZL
gravatar
Zane L.
Winfield, MO
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent
Saint Charles Hyundai provided wonderful service and a pleasing experience as they have done so many times in the past. When in for service recall I asked them to check a few things that were a concern for me. They explained everything in a manner which I can understand and then when I questioned the inspection they went back over the vehicle with the questions that I had and responded within two hours. Excellent workmanship and exceptional service. Thank you
Recommended
Bob R. from St. Charles Hyundai responded on 07/02/2019 05:19 AM

Thank you for the great review,your business is always appreciated with us .thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
PS
gravatar
Philip S.
Saint Louis, MO
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
St. Charles Hyundai Sales and Service is the Best!
After a year, I'm still impressed with the team at St. Charles Hyundai. Both Sales and service have been very good.
Recommended
Bob R. from St. Charles Hyundai responded on 07/02/2019 05:19 AM

Thank you for the great review ,we greatly appreciate your business also !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
JM
gravatar
Judith M.
O Fallon, MO
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/30/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Consistently Great Service
Always get great service from St. Charles Hyundai from oil changes, mechanical/emission inspections to major service. The multi-point inspection they do each time alerts me to potential areas of concern, which is important in keeping my twelve year old vehicle running well.
Recommended
Brad D. from St. Charles Hyundai responded on 07/02/2019 06:18 AM

Thank you for the positive five star survey! We appreciate your continued business done with our dealership. We hope to see you soon!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
CH
gravatar
Craig H.
Saint Charles, MO
2013 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/12/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Repair
OK.
Recommended
Bob R. from St. Charles Hyundai responded on 06/13/2019 02:12 PM

Thanks for the great review ! please let me know what we can do better for you to have a 5 star experience,thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
RE
gravatar
Robert E.
Troy, MO
2019 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great experience
They have a fantastic staff everyone that I dealt with was very friendly and helpful throughout the whole process and was very patient and informative.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 06/10/2019 05:19 AM

Thank you for the great feedback! Please let us know if there is anything else we can do for you.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
FE
FRANK ELLIS
MT
gravatar
Michael T.
Weldon Spring, MO
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Good service!
Friendly service, I definitely will be back.
Recommended
Brad D. from St. Charles Hyundai responded on 06/10/2019 02:41 PM

Thanks for the great review, we appreciate your business!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
Verified Customer
Saint Louis, MO
2015 Hyundai Genesis
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
05/10/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Unsatisfied and won't return!
They failed to follow thru with the work they performed by not completing the job. Issue was minor, but I didn't know that. Missing bolts on the undercarriage, 7 of them, caused the shield to become more damaged. When I went back and pointed it out, I felt as if I was a burden to them. I will not be back.
Not Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 05/14/2019 05:41 AM

We apologize for the inconvenience for the missing bolts. We will be sure to review our process with the technician.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
FE
FRANK ELLIS
RM
gravatar
Rosanne M.
Saint Peters, MO
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service yet again!
Thank you for the valet service. It is a great time saver. Gentleman that picked up and dropped off my car was very professional and cordial.
Recommended
Bob R. from St. Charles Hyundai responded on 04/24/2019 04:58 AM

Thanks for the great review ! we also appreciate your continued service with us !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
RB
gravatar
Raymond B.
Saint Charles, MO
2015 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Satisfaction personified
Every step of the process was very professionally handled. Jay the service manager is excellent with his staff
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 04/12/2019 12:01 PM

Thank you for the great review! We are always happy to help with your automotive needs and look forward to your next visit.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
MW
gravatar
Marilyn W.
St. Peters, MO
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Service
I am always pleased by the quick, friendly service
Recommended
Bob R. from St. Charles Hyundai responded on 04/09/2019 02:04 PM

Thanks for the great review ! we appreciate your business !

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
FE
FRANK ELLIS
JM
gravatar
Judith M.
O Fallon, MO
2007 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2019
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Fast & Efficient Service
I had some scheduled maintenance performed on my recent visit and it was completed very quickly. I appreciate getting in and out in the time the service advisor estimated it would take. In this case I believe it took even less time than estimated. Upon my arrival, the SA even had the paperwork completed and ready for my signature!
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 03/25/2019 11:43 AM

Thank you for the great survey! We appreciate you bringing in your vehicle to St. Charles Hyundai and hope to see you soon for your next scheduled appointment!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
FE
FRANK ELLIS
KR
gravatar
Kathreen R.
Saint Charles, MO
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Great Service
I had a recall on my 2013 Sonata for the fuel pressure valve to be checked. I had an 8:30 appointment got there at 8:10 and the valve had been checked found to be fine and the car washed and vacuumed, I was back out on the road by 8:45. Everyone is courteous and extremely help.
Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 03/25/2019 05:02 AM

Thank you for the great feedback! Please let me know if there is anything else I can do for you and we look forward to see you next time.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
FE
FRANK ELLIS
Verified Customer
Saint Charles, MO
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Efficient
Brought car in for a recall. They performed the service in less time than initially quoted. Did an overall look at my vehicle and did not pressure me to buy anything else. Great job.
Recommended
Brad D. from St. Charles Hyundai responded on 03/22/2019 11:55 AM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
Verified Customer
Saint Louis, MO
2010 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Excellent service but abt a 35-40 mile drive from home.
Good work was done. Gave me several discounts, free rental of a car for the day. I appreciate that!
Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 03/22/2019 11:55 AM

Thank you for the survey! We are glad that the free rental was able to help accommodate your needs in order for us to service your vehicle!

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
FE
FRANK ELLIS
LG
gravatar
Lauren G.
O'Fallon, MO
2015 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Quick and easy
Had a few recalls and they got me in quickly and fixed it fast! They have a very nice waiting area.
Recommended
Brad D. from St. Charles Hyundai responded on 03/18/2019 11:56 AM

Thank you for the great five star review on your recent service with our dealership. We hope to see you soon for your next routine maintenance.

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
FE
FRANK ELLIS
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.