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GARY DEFORREST REICHERT

Huffines Hyundai Plano
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(35 reviews)
59

Reviews of GARY DEFORREST REICHERT

SP
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Sai P.
Frisco, TX
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Good work from service Departmen
Thank you for fixing my car & helping me. I appreciate your help.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 04/04/2022 09:41 AM

We really appreciate you taking the time to provide us with your feedback. We appreciate your business and look forward to taking care of you in the future. 

Brandon Henson Service Director 972-867-5000
Employees worked with
GR
GARY DEFORREST REICHERT
Verified Customer
Plano, TX
2009 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Maintenance
Work completed on time.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 04/04/2022 09:40 AM

We really appreciate you taking the time to provide us with your feedback. We appreciate your business and look forward to taking care of you in the future. 

Brandon Henson Service Director 972-867-5000
Employees worked with
GR
GARY DEFORREST REICHERT
Verified Customer
Coppell, TX
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/25/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
When in doubt, get Gary to help you out!
I came to the Plano dealership after receiving less than accomodating service at another location. I was introduced to Gary Reichart here, who took care of everything that I needed done for my car. Since it wasn't a simple fix, I needed a loaner vehicle for the time that my car would be with the Plano Dealership. Gary made sure that I had wheels for the entire duration of the service and even extended the alotted time for said loaner vehicle when the service was going to take a little while longer.

Hassle free, respectable, and delivered as expected. Thank you kindly!
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 03/26/2022 11:55 AM

Thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with
GR
GARY DEFORREST REICHERT
Verified Customer
Dallas, TX
2015 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
APPRECIATED GREAT SERVICE
I ARRIVED WITH A PROBLEM WITH MY VEHICLE, AND WAS VERY GLAD TO HAVE HAD THE PROBLEM SOLVED.

APPRECIATION TO GARY REICHERT FOR GREAT SERVICE,
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 03/25/2022 05:19 AM

Thank you for taking the time to share your feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with
GR
GARY DEFORREST REICHERT
PM
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Paul M.
Plano, TX
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Excellent service Awesome Advisors
Took car for service and extended warranty repair. Had problems with driver actuator from last time not repaired due to parts and they honored the repair as car was over 5 years original warranty. Thank you
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 03/22/2022 01:19 PM

Paul, thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with
GR
GARY DEFORREST REICHERT
GB
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Gregory B.
Garland, TX
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Hyundai service
Great service
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 03/12/2022 05:54 AM

Gregory, thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with
GR
GARY DEFORREST REICHERT
Verified Customer
Plano, TX
2013 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Friendly staff with spot on knowledge.
Service staff member Gary is always
very good to work with - always explains
what needs to be done and what to expect
in work time needed and what it will cost.
Meets my expectations consistently.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 03/11/2022 06:26 AM

Thank you for your feedback. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with
GR
GARY DEFORREST REICHERT
MH
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Marc H.
Addison, TX
2011 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
verified customerVerified Customer
10
Category: Service
Great Service
much appreciated follow-up from service dept.
Employees worked with
GR
GARY DEFORREST REICHERT
MH
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Marc H.
Addison, TX
2011 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/03/2022
verified customerVerified Customer
10
Category: Service
Great Service
much appreciated follow-up from service dept.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/02/2022
Service Type: Maintenance
9
Category: Service
Great Service
It took a long time to get the parts in but all service was completed without an issue. They were great about working with me on getting a vehicle to get around with during the wait time.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 03/02/2022 02:29 PM

Thank you for taking call. We look forward to serving you next visit. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
GR
GARY DEFORREST REICHERT
Verified Customer
Plano, TX
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service
No issues with service dealer
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 02/09/2022 07:53 AM

Thank you for taking the time to share your feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with
GR
GARY DEFORREST REICHERT
Verified Customer
The Colony, TX
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
7 out of 10
When I pulled up I was told to go to the second bay, to check in. When I did I waited for all the cars in the first line to get checked in, even the ones who showed up after me. They wouldn’t tell me why I was just told to wait. Waiting room is small and stuffy but has comfy chairs I guess. They did wash the car before returning it to me.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 02/09/2022 07:51 AM

Francisco, thank you for your feedback. I am sorry you were'nt greeted and had to wait on the drive. We look forward to serviceing you next visit. It will be much better. Thanks Craig

Craig Ellis Service Manager 972-202-2168
Employees worked with
GR
GARY DEFORREST REICHERT
Verified Customer
San Antonio, TX
2016 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great experience!
Gary was the main man! Our car was in the shop for over a month and Gary would update me periodically through the journey of our car getting fixed. We had a loaner the entire time with no problems and we got our car back with a fixed engine. Super satisfied.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 02/04/2022 05:54 AM

Thank you for your feedback. Gary is a valuable member of our service team. We look forward to serving you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with
GR
GARY DEFORREST REICHERT
Verified Customer
Coppell, TX
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
verified customerVerified Customer
9
Category: Service
Nice follow up
Very nice follow up from my initial review.
Employees worked with
GR
GARY DEFORREST REICHERT
Verified Customer
Coppell, TX
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
verified customerVerified Customer
9
Category: Service
Nice follow up
Very nice follow up from my initial review.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/29/2022
Service Type: Repair
8
Category: Service
2013 Sonata
Car was burning oil, I got lucky the combustion cleaning process helped.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/31/2022 03:11 PM

Thank you for your feedback. I have put notes in the system for next visit.
Craig Ellis Service Manager 972-202-2168

Employees worked with
GR
GARY DEFORREST REICHERT
JS
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Joe S.
Sachse, TX
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Warranty Repair Experience - Exceptional
My experience for a warranty covered repair was exceptional. Even though there was an unexpected longer time spent for it to be approved then repaired, the staff were great. Craig, the service manager, was great in helping me get the dealership rate on a rental, then returning it in for a loaner, and interceding with the warranty company to get the maximum refund on my rental. Glad to be a satisfied customer.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/28/2022 07:18 AM

Joe, thank you for taking the time to share your feedback. We appreciate it and look forward to taking care of you in the future.

Craig Ellis Service Manager 972-202-2168
Employees worked with
GR
GARY DEFORREST REICHERT
Verified Customer
Plano, TX
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
verified customerVerified Customer
10
Category: Service
Excellent Service
The customer service is always great/excellent.
Employees worked with
GR
GARY DEFORREST REICHERT
Verified Customer
Plano, TX
2020 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/25/2022
verified customerVerified Customer
10
Category: Service
Excellent Service
The customer service is always great/excellent.
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/24/2022
Service Type: Maintenance
10
Category: Service
Thumbs up to Customer Service
Used both service facility and body shop. Both areas provided a good quality of customer service through their knowledgeable representatives.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/24/2022 01:25 PM

Thank you for taking my call.  We look forward to serving you in the future. Thanks Craig

Craig Ellis Service Manager 972-202-2168
Employees worked with
GR
GARY DEFORREST REICHERT
AS
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Alicia S.
Garland, TX
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Good experience
Went for a factory warranty, it was all covered and there weren't any problems. The people there are nice
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 01/12/2022 01:49 PM

Alicia, thank you for your feedback. We look forward to serving you next visit. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
GR
GARY DEFORREST REICHERT
TB
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Thomas B.
The Colony, TX
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2021
verified customerVerified Customer
10
Category: Service
Very very pleased
They called me because I stated something on my review about how I was unsure about something and clarified everything for me which I found very very nice and I appreciate everything Plano has done for me .
Employees worked with
GR
GARY DEFORREST REICHERT
TB
gravatar
Thomas B.
The Colony, TX
2013 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2021
verified customerVerified Customer
10
Category: Service
Very very pleased
They called me because I stated something on my review about how I was unsure about something and clarified everything for me which I found very very nice and I appreciate everything Plano has done for me .
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/17/2021
Service Type: Maintenance
10
Category: Service
I always love taking my car
Love the staff and aways pleased to take my car in.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 12/18/2021 12:10 PM

Thank you for talking with me today. 

Craig Ellis Service Manager 972-202-2168
Employees worked with
GR
GARY DEFORREST REICHERT
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